When our TV failed in warranty, D&G replaced it free of charge. We did have to discuss models as they originally tried to replace it with a model that was better table top mounted and our was wall mou... See more
Company replied
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Review summary
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The guys that delivery were excellent and extremely helpful. Gave me some advice which was greatly appreciated. The guys came from Falkirk and can't praise them enough. It was a pity that from previ... See more
Company replied
The machine was exchanged quickly men from AO came on time took my old machine .Fitted the new machine very quickly however the hose to the water is longer than the one on my old machine.I would hav... See more
Company replied
very simple easy process. The only complaint I have is that I do not believe the fridge we received is a true like for like It may be the same size outside but the interior of the fridge is smaller... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
151K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Domestic and general Superb Service
Domestic and general know how to look after their customers they have never let me down.My dryer broke and I was given a quick appointment and when it couldn’t be fixed they let me choose a new one which was delivered the very next day.I was kept informed all the way to delivery.I have never received such service by anyone else.They are outstanding.
August 12, 2026
Reply from Domestic & General - UK
Hi Christine,
Thank you for sharing such a great review!
We're really pleased to hear how impressed you are with the service you've received.
It's great to hear that, when your appliance could not be repaired, we arrange a replacement to be delivered the next day!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
I looked at the recommended similar…
I looked at the recommended similar products to mine but chose one that did not provide installation? Mine is integrated therefore only like for like should have been. It also had a sliding door which was not highlighted on any of the choices and when it was fitted I had to have some cut out of the plinth. Difficult service all round. The fitter however was brilliant
August 10, 2026
Reply from Domestic & General - UK
Hi Lauren,
Thank you for taking the time to write your review.
We are sorry you feel we should provide installation, some of the companies we work with will offer installation, as we are a repair company we do not offer this service.
Should you need any further support, please reach out.
Thank you,
Emma
D&G Team
Quite simple advice from your engineer
August 13, 2026
Reply from Domestic & General - UK
Hi Christine,
Thank you for your five-star review, and for letting us know you're happy with the service provided by the engineer.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a lovely day.
Thank you,
Emma
D&G Team
The engineer came and the glass shelve…
The engineer came and the glass shelve had shattered, he said they would send one in the post. Sure enough the new shelf arrived two days later, very well packed and protected.
August 6, 2026
Reply from Domestic & General - UK
Hi Dorothy,
Thank you for your five-star review, and for letting us know you're happy with the service provided by the engineer.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a great day!
Thank you,
Emma
D&G Team
Your Custemer services were effiant and…
Your Custemer services were effiant and friendly
August 13, 2026
Reply from Domestic & General - UK
Hi Stephen,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to hear that you received an efficient and friendly service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Hassle free service.
Hassle free service . Tv collected promptly. I was kept updated throughout, on the progress of my repair.
After a week my Tv was returned, back in working order.
July 18, 2026
Reply from Domestic & General - UK
Hi Jackie,
Thank you for your five-star review, and for letting us know you're happy with the service provided by Domestic and General.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a lovely day.
Thank you,
Emma
D&G Team
Reply from Domestic & General - UK
Hi Breda,
Thank you for your five-star review, and for letting us know you're happy with the service provided by the engineer.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a great day.
Thank you,
Emma
D&G Team
Communication well definitely…
Communication well definitely recommend. Polite and understanding.
August 12, 2026
Reply from Domestic & General - UK
Hi Nadia,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to hear that you received such a polite and understanding service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Wendy,
Thank you for your five-star review, and for letting us know you're happy with the service provided by us.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a great day!
Thank you,
Emma
D&G Team
Reply from Domestic & General - UK
Hi Ali,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the professional service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Quick, efficient, friendly & helpful
The two-man team that delivered a large Smeg fridge were very professional. They had to navigate a very narrow gateway with a lot of tree growth hanging over and they took care and time to do this so that no damage would be caused. They were friendly, helpful and efficient and got the fridge in its place in the kitchen in very quick time. They went over and above to ensure the delivery was a smooth one and we were very happy with them.
August 5, 2026
Reply from Domestic & General - UK
Hi Lesley,
Thank you for sharing such a great review!
We're really pleased to hear how impressed you are with the delivery service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Lawrence,
Thank you for your five-star review, and for letting us know you're happy with the service provided by us.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a lovely day.
Thank you,
Emma
D&G Team
Honest with work done
August 13, 2026
Reply from Domestic & General - UK
Hi Jennifer,
Thank you for your five-star review, and for letting us know you're happy with the service provided by us.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a wonderful day.
Thank you,
Emma
D&G Team
Quick and great service
The guy that fixed my washing machine was really friendly and gave me some pointers on how to utilise my washing machine which was so helpful, I had it for over a year and hadn’t realised all the things it does!
June 15, 2026
Reply from Domestic & General - UK
Hi Miss Dunn,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to hear that you received such a friendly and helpful service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
The person who came explained what he…
The person who came explained what he was doing and was careful not to scratch the surface on the floor we just had it fitted put a board on underneath the washer and slide it out thank you
July 15, 2026
Reply from Domestic & General - UK
Hi Stephen,
Thank you for your five-star review, and for letting us know you're happy with the service provided by the engineer.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a great day!
Thank you,
Emma
D&G Team
Umar was brilliant I normally get quite…
Umar was brilliant I normally get quite stressed on the phone
But he was lovely,patient and very nice and professional
😊
August 12, 2026
Reply from Domestic & General - UK
Hi Karen,
Thank you for your five-star review, and for letting us know you're happy with the service provided by Umar.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a great day!
Thank you,
Emma
D&G Team
Reply from Domestic & General - UK
Hi Varsha,
Thank you for your five-star review, and for letting us know you're happy with the service provided by the engineer.
Please never hesitate to get in touch with any issues or queries, we're always happy to help.
Have a great day!
Thank you,
Emma
D&G Team
Ask if there is a better deal
I had a renewal that came in and the policy had gone up by 50.00. I asked if there was any better deals on and ended up paying less than I did last year. The saying don't ask don't get paid off!!!
August 12, 2026
Reply from Domestic & General - UK
Hi Karen,
Thanks for taking the time to leave a review and feedback on the service you received.
Although we are sorry to hear about the initial increase on your monthly direct debit to cover your boiler, we are pleased to hear that we have now reduced the payments.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
If you need any further help please do get in touch. You can call us or contact us via Facebook and Twitter:
- https://twitter.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Thank you,
Sam
D&G Team
Efficiency
The repair was completed in an efficient manner. Collection and return delivery was second to none, everything is working fine again. What more can I say but thank you very much D&G
July 15, 2026
Reply from Domestic & General - UK
Hi there,
Thank you for your five-star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help.
Have a great day!
Thank you,
Emma
D&G Team
Reply from Domestic & General - UK
Hi Margaret,
Thanks for taking the time to rate us so highly, we really appreciate it!
We're pleased to hear that you received such a helpful and friendly service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
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