Domestic & General - UK Reviews

150,510

•

4.2

Insurance Company

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Review summary

Created with AI, based on recent reviews

Evaluating 34,630 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service and the helpful, professional staff who respond quickly to issues and provide valuable advice. Many people appreciate the efficient repair process, often leading to prompt replacements and smooth installations, making the overall experience positive and hassle-free. Reviewers often highlight the good communication and the friendly, knowledgeable approach of the team. However, some customers also noted issues with certain aspects of the service, including delivery and installation problems where fitters were rushed, unable to complete installations, or refused to remove old appliances. A few other people felt that customer service could be unhelpful, with reports of aggressive spam calls, being transferred without resolution, or long waits for decisions on repairs. Some reviewers were not happy with engineer conduct, mentioning unprofessional behavior, issues not being fixed, or engineers leaving without explanation.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting the efficiency and professionalism of... See more

Staff

Clients share positive opinions on staff, frequently praising engineers and delivery personnel for their... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and efficiency... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and... See more

Reviews shaping this summary

The guys that delivery were excellent and extremely helpful. Gave me some advice which was greatly appreciated. The guys came from Falkirk and can't praise them enough. It was a pity that from previ... See more

Company replied

The machine was exchanged quickly men from AO came on time took my old machine .Fitted the new machine very quickly however the hose to the water is longer than the one on my old machine.I would hav... See more

Company replied

very simple easy process. The only complaint I have is that I do not believe the fridge we received is a true like for like It may be the same size outside but the interior of the fridge is smaller... See more

Company replied

Customer service operator was very helpful. I did not like the fact that our freezer could not be replaced like-for-like because you only have certain stock and could not get hold of one either. Howev... See more

Company replied

Company details

About Domestic & General - UK

Written by the company

Find out more about us: Visit our website Book a repair Help and Advice Visit D&G blog Contact Us

About Domestic & General UK

Written by the company

A little bit about D&G: We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.

We are here to help

Response

We work hard to ensure that we deliver a great customer experience at every interaction. We are here to help and aim to respond to your Trustpilot reviews within the hour.

Contact info

11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
0333 000 4966
domesticandgeneral.com

4.2

Great

151K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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3 days ago

Pacifica Engineers

What started off as frustrating experience with my fridgefreezer from multiple engineer visits I was delighted when the saga was promptly resolved by D&G sadly by a complaint.
I was offered a replacement and also compensation for the inconvenience I endured.
I was more than happy with how my issue was handled and trust them to look after my appliances going forward. Great customer relations.

July 27, 2026

Reply from Domestic & General - UK

2 days ago

Hi there Maggie,

Thank you for taking the time to leave this 5 star review!

Whilst we do apologise for the frustration you felt initially, we're pleased to hear that we were able to come to a resolution and provide a brand new appliance under the plan with us!

Thank you,

Andrew
D&G Team

3 days ago

Good

Good experience

August 5, 2026

Reply from Domestic & General - UK

2 days ago

Hi Annamma.

Thank you for taking the time to leave us a review.

We’re so pleased to hear about the positive service you received. Providing the best service possible is always our goal. If there’s anything further we can help with, please do get in touch.

We appreciate the feedback.

Thank you,

Ben
D&G Team

3 days ago

Good behaviour good perfect behaviour very good engineering fast action correct findings of failure of freezing good attitude

Good engineering
Good findings of failure
Quickly followed up by official

July 23, 2026

Reply from Domestic & General - UK

2 days ago

Hi there,

Thank you for taking the time to leave this 5 star review!

We're pleased to hear how great the service provided has been in getting the issue with the appliance resolved!

Thank you,

Andrew
D&G Team

3 days ago

All very helpfull and polite

August 1, 2026

Reply from Domestic & General - UK

2 days ago

Hi there John,

Thank you for taking the time to leave this 5 star review!

We're pleased to hear that you're happy with the service provided from us!

Thank you,

Andrew
D&G Team

3 days ago

August 6, 2026

Reply from Domestic & General - UK

2 days ago

Hi Shanice.

Thank you for taking the time to leave us such a great review.

It is always great to learn that our customers are happy with the service we have provided. We are really pleased to hear that you had a great experience with us. Should you need us again, please do contact us, we would be happy to help.

We appreciate the feedback.

Thank you,

Ben
D&G Team.

3 days ago

My replacement was dealt with…

My replacement was dealt with efficiently, Liam was very helpful and an extremely nice man. Very happy with my experience.

July 23, 2026

Reply from Domestic & General - UK

2 days ago

Hi Susan.

Thank you for taking the time to leave us a review.

It is great to hear that you are happy with your replacement journey with us, we understand your appliances are very important, so we do everything we can to ensure this is as efficient as possible. Should you need us again, please do contact us.

We appreciate the feedback.

Thank you,

Ben
D&G Team.

3 days ago

Speedy response to resolve my problem

August 5, 2026

Reply from Domestic & General - UK

2 days ago

Hi there,

Thank you for taking the time to leave this 5 star review!

We're pleased to hear that we were able to promptly get the issue at hand resolved!

Thank you,

Andrew
D&G Team

3 days ago

The service engineer performed the repair quickly and efficiently. He needed to order a replacement part which arrived promptly.

July 2, 2026

Reply from Domestic & General - UK

2 days ago

Hi there Nancy,

Thank you for taking the time to leave this 5 star review!

We're pleased to hear how great the attending repair agent was in promptly getting the issue with the machine resolved!

Thank you,

Andrew
D&G Team

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