The guys that delivery were excellent and extremely helpful. Gave me some advice which was greatly appreciated. The guys came from Falkirk and can't praise them enough. It was a pity that from previ... See more
Company replied
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Review summary
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The machine was exchanged quickly men from AO came on time took my old machine .Fitted the new machine very quickly however the hose to the water is longer than the one on my old machine.I would hav... See more
Company replied
very simple easy process. The only complaint I have is that I do not believe the fridge we received is a true like for like It may be the same size outside but the interior of the fridge is smaller... See more
Company replied
Customer service operator was very helpful. I did not like the fact that our freezer could not be replaced like-for-like because you only have certain stock and could not get hold of one either. Howev... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
151K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy with my washing machine…
I am very happy with my washing machine delivery on time
July 31, 2026
Reply from Domestic & General - UK
Hi there Donald,
Thank you for taking the time to leave this review!
We're pleased to hear that you're happy with the service provided from us!
Thank you,
Andrew
D&G Team
Great service great people
Great service great people. Thanks for your support and help.
July 29, 2026
Reply from Domestic & General - UK
Hi there Jimmy,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Folasade,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service from us has been!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Yvonne,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been!
Thank you,
Andrew
D&G Team
Great customer service 😊
August 5, 2026
Reply from Domestic & General - UK
Hi there Rachel,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Your engineer coming out AGAIN next week
August 2, 2026
Reply from Domestic & General - UK
Hi there.
Thank you for taking the time to leave us a review.
We are very sorry to hear that there has been multiple repair visits, we always aim to ensure that all repairs are as efficient as possible and to work on a first-fix basis where we can. This cannot always be possible and further repairs may be required. We sincerely apologise for any delays and inconvenience that this may have caused. For further assistance regarding this, we do ask that you contact us directly.
We appreciate the feedback.
Thank you,
Ben
D&G Team
pleasant gave all information
August 4, 2026
Reply from Domestic & General - UK
Hi there Judith,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that you're happy with the service provided from us!
Thank you,
Andrew
D&G Team
A ŕepair carried out in a most…
A ŕepair carried out in a most professional manner.
Machine is working perfectly
June 4, 2026
Reply from Domestic & General - UK
Hi there Ian,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the attending repair agent was in getting the issue with the appliance resolved!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Marlene,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service has been!
Thank you,
Andrew
D&G Team
Your engineer was great but you pester us to sell us more cover.
Your engineer was great and fixed the problems with our washing machine efficiently and effectively.
On the other hand, we have been annoyed at the number of times you have pestered us with phone calls trying to sell us cover for other items, which is a shame.
June 4, 2026
Reply from Domestic & General - UK
Hi Adrian.
Thank you for taking the time to leave us a review.
We are very pleased to hear that you are happy with the service provided by the engineer that carried out your repair and that the washing machine is now working well for you.
We are very sorry to hear that you are unhappy with calls you have received from us regarding further policies, so that we can amend your marketing preferences, we ask that you contact us directly.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Pacifica Engineers
What started off as frustrating experience with my fridgefreezer from multiple engineer visits I was delighted when the saga was promptly resolved by D&G sadly by a complaint.
I was offered a replacement and also compensation for the inconvenience I endured.
I was more than happy with how my issue was handled and trust them to look after my appliances going forward. Great customer relations.
July 27, 2026
Reply from Domestic & General - UK
Hi there Maggie,
Thank you for taking the time to leave this 5 star review!
Whilst we do apologise for the frustration you felt initially, we're pleased to hear that we were able to come to a resolution and provide a brand new appliance under the plan with us!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi Annamma.
Thank you for taking the time to leave us a review.
We’re so pleased to hear about the positive service you received. Providing the best service possible is always our goal. If there’s anything further we can help with, please do get in touch.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Good behaviour good perfect behaviour very good engineering fast action correct findings of failure of freezing good attitude
Good engineering
Good findings of failure
Quickly followed up by official
July 23, 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been in getting the issue with the appliance resolved!
Thank you,
Andrew
D&G Team
All very helpfull and polite
August 1, 2026
Reply from Domestic & General - UK
Hi there John,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that you're happy with the service provided from us!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Robert,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Always query a price increase
I originally intended to cancel the plan because of the absurd cost. However I was offered a better deal than current so I agreed to carry on.
August 4, 2026
Reply from Domestic & General - UK
Hi John.
Thank you for taking the time to leave us a review.
We are very pleased to hear that we were able to provide options that were suitable for you with the renewal of your policy. If you need us again, please do contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
The service provided by the engineers…
The service provided by the engineers has been brilliant however from customer service not the best
August 5, 2026
Reply from Domestic & General - UK
Hi there Angie,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that you're happy with the service provided.
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi Shanice.
Thank you for taking the time to leave us such a great review.
It is always great to learn that our customers are happy with the service we have provided. We are really pleased to hear that you had a great experience with us. Should you need us again, please do contact us, we would be happy to help.
We appreciate the feedback.
Thank you,
Ben
D&G Team.
My replacement was dealt with…
My replacement was dealt with efficiently, Liam was very helpful and an extremely nice man. Very happy with my experience.
July 23, 2026
Reply from Domestic & General - UK
Hi Susan.
Thank you for taking the time to leave us a review.
It is great to hear that you are happy with your replacement journey with us, we understand your appliances are very important, so we do everything we can to ensure this is as efficient as possible. Should you need us again, please do contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team.
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to promptly get the issue at hand resolved!
Thank you,
Andrew
D&G Team
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