Don's Carpet One Floor & Home - Birmingham Reviews 

had a good experience with them i recommend them

Have to agree with some other reviews (like Kristy Falcomeni). Don't trust them to take care of you after the sale. Had our entire home redone with new 'super hardwood' floor which we were assured was much tougher than our old oak flooring. This was June of 2018. The floor began showing scratches and wear after only a year. Contacted Don's and Angie came out and took pictures, then sent an 'investigator' who said the wear was not abnormal. What??? Asked if they would do anything to help correct the issue and they said NO. Can't even replace the worn slabs because the flooring is already discontinued. Called another company to see about refinishing. Can't do that either because they can't match the color! Just don't trust them to honor warranties, etc. 30 year warranty on my floor and no one can do anything! Really frustrating, expensive and a lesson learned.

Fantastic service! Professional job. Delivered by a friendly team.

Don't trust this company to "take care of you" AFTER THE SALE!!
The grain in my flooring has started coming out, only in the high traffic areas.{original purchase date of 3.30.2011By Albert Reyes , personal friend and a Flooring Installer y’all have used} My flooring has a 30 year "finish warranty". This is less than 500 square feet of flooring {living room and hall}, around 25/30 individual planks.
7.11.2018 I contacted Don's Carpet one, and after 6 days Angie Little returned my call. I emailed her pictures and we planned for her to come see it in person.
7.20.2018 She arrived and said she had been in flooring for over 20 years and she had never seen anything like this. She also pointed out 4 planks that were fading and they were not in high traffic areas. She said that she forgot her moisture meter reader. She took pictures and said she would get back to me. She wanted to know where all the local shopping boutiques were located.
8.31.2018 I called and left her a message asking for an update.
9.7.2018 at 10:45 I called and Angie was there and I was connected to her. I asked for an update about my claim. She said she called last week and left a message, I said no ma’am you must be calling the wrong number b/c I haven’t heard a word from you. She said…oh no I call the Flooring manufacture and left a message and I still haven’t heard back from them, let me call them again today and I will call you back today and left you know what I find out.
At 3:28pm Angie called me back she asked if I have plastic under the house I said idk, I don’t think so. {Later I asked my husband and we did and still do}
She said that the manufacture told her my issue is one of two things {she named three} one is moisture under the house, or in the past the floor was saturated with water or cleaner, or a large dog, I didn't tell them you have a large dog. She continued to tell me how I could fix/repair my flooring myself.
***I flipped my lid, Angie was pretty much saying that they were not going to do anything and that it was now my problem. **** I let her know real quick that we have lived in this home for over 22 years and we have had a termite contract the entire time and annually they do a moisture meter test under the house and tell us our moisture levels are normal. #2 I know how to clean hardwood flooring, I am not some da that soaks my floor with water!! I use bona hardwood floor cleaner. #3 you don't know what size dog I have, she was in her crate the entire time you were at my home.
At 4:15 I called back after talking to my cousin an attorney. I left a message for Angie because she wasn’t there. I told her I wanted someone to come out and do a moisture reading, because Angie did not do that when she came on 7.20.2018 she told me she forgot her moisture meter reader because that is protocol, that should have already been done. 9.11.2018 I called and left a message requesting Don Roberts the owner return my call. 9.12.2018 I left another message for someone to return my call. 9.12.2018 Angie called me back saying that she was sorry that it had taken so long for us to get back to me. She asked to set up a time to come out and do a moisture reading and gather all the information for the manufacturing company.
9.14.2018 Angie and a man from their store came and he laid the moisture meter reader on my floor all over the house. Randomly the meter went crazy, I let them know that my HVAC duct work and PVC pipe runs under the house, the man said that would not make a difference. {I later found out that is the reason their meter read high levels}. The man also held the meter on a wall in my living room and again the meter went crazy {this wall joins my bathroom, he was holding it where the sink is, PVC Pipe}. Before they left they made me think that I had a leak under my house. They just kept apologizing for the bad news.
9.15.2018 I had a plumber come out and he did not find a leak anywhere.
3.1.2019 As of today {169days later} I have not been updated on my claim or contacted by Don’s Carpet one.

3.1.2019 Replying to message below:
Albert Reyes, a personal friend and a sub-contracted flooring installer for your company made the purchase 3.30.2011 I hired him to install the flooring he purchase with your company.
This was already established before the representatives from your company came to my home on two different occasions each time driving 116 miles round trip.
***Who do I need to contact and which store and what number?
Why is there a “new” claim being made with the manufacture, when this was “supposedly” already been made?
I have never been given any information for contacting the manufacturing company directly.

I would like to thank Don for his sincere concern over the following up issue and wanting to make thingsr rght. Don truly knows the meaning of customer service and values his customers.

We purchased a home in September 2018 & after finding out Don's Carpet had installed our downstairs flooring we rushed right over for assistance with changing & updating our upstairs. Salesperson Michele Gillespie at the Trussville store met us at the door, searched for the matching laminate, gave us an estimate, came to our home for measurements, set us up for installation and contacted me each day prior to inform/update me of each step to come. Her customer service skills are excellent and her calm tone of voice and demeanor was an added cherry on top. I cannot praise her enough for excellent service.
We look forward to Don's Carpet and definitely Michele assisting us with our next future flooring changes.

Thanks,
Jerry and Dee Dee F.

Don's Carpet One donated the flooring materials, tile and complete installation for a Habitat for Humanity of Tuscaloosa home in the spring of 2018. They allowed the homeowner to choose extremely high quality flooring and tile, and assisted her with the choice of colors and materials. This was especially important, because the homeowner's son is confined to a wheelchair, and the flooring materials particularly needed to be very durable. Additionally, Wheat's installed a beautiful, fully tiled, roll in shower for the homeowner's son, and a gorgeous tile back-splash in her kitchen.

They treated our Habitat homeowner with the same level of courteous service as they would have the most high-end customer. Furthermore, they donated materials suitable for the finest homes, and installed them in the same flawless fashion.

I cannot say enough positive things about them.

Ellen Potts
Executive Director
Habitat for Humanity of Tuscaloosa

Thank you excellent service very happy with the quality of the work.

We purchased new tile for a kitchen backsplash and the whole process was easy and quick, and the installers they provided did an excellent job. I couldn't be more happy with the new backsplash!

During the last year, Don’s Carpet One replaced carpet in my entire house. I chose Don’s Carpet due to their reputation, years of experience and competitive pricing. Keith with Don’s assisted me with selecting the exact color and grade of carpet/pad needed for the project. Their time line, notification and installation were professional and thorough. Any concerns were addressed immediately and to my satisfaction. I will definitely contact Don’s Carpet One for any future flooring needs and would highly recommend them to anyone.

Also, a few years ago, Don’s Carpet One assisted me with the replacement and installation of my kitchen counter backsplash resulting in the same excellent experience as well.

We could not be happier with our recent carpet purchase from Don's Carpet. We have bought our share of carpet over the years and this was by far the best experience we have ever had. Dewayne took his time to make sure he understood what we wanted and that we understood the differences in the products we had to chose from. He made it very easy to find a carpet we would be happy with, and boy are we happy. Their installers were both professional and proficient. They also took time to listen to my concerns and to explain how they would address them. (They even showed me the product before pulling it off of the truck just to make sure I was happy with it before starting the installation). I could not be more pleased with job they did installing the carpet. It looks beautiful and feels heavenly under my feet.
Thanks Dewayne for making this whole process easy and thanks to all involved in the installation process.

I would encourage anyone to go talk to Dewayne Chamblee before buying carpet anywhere else; you will not regret the decision.

Mark

Love love my carpet. Chantel help me with a cash and carry. She was very personable and knowledgeable. Having a sales background I was very impress with the fact that she did not try to push anything on me. She listen to my needs and desires. A very satified customer. Thanks Don’s and thanks Mrs Burns

I could not have asked for any better service. From the start of my project to the end everyone at Don's Carpet One was helpful and honest about everything. They went above and beyond to help us complete our project.

I purchased the following hardwoods, carpet, back splash and tile. The order experience was easy and they listened to my needs. I am not difficult to work with. The installers did a great job of installing everything. My negative issues are:
1. My product came in and know one called to schedule appointment for install. They were waiting on me.
2. They did poor job of coordinating the different installers as carpet, wood and tile guys don't like to work together. It all worked out in the end.
3. They advertise a healthier living installation and I'm certain this was not performed in my install. They advertise this as no extra charge.
4. I guess my biggest complaint is all the dust left after installation. If they had performed above process my floor would have looked cleaner hardwoods and first layer of fuzz removed from carpet. The dust drive me nuts when I first walked in.

Very efficient workers. Completed work timely. Hardwood came close to matching existing hardwood in home. Least expensive out of 4 estimates.
Very pleased and would recommend them to anyone and would use them again.