Donuma Reviews 77

Received much quicker than I expected and exactly what I imagined!

Extremely fast and personalized service that exceeded my expectations. The team was super understanding of my desires and made it happen! I ordered through the shopify app and had made a mistake when ordering but they let me use that credit towards another aspect of the project with no hassle at all and I couldn't be happier with the result.

Donuma reached out to me proactively, offered me options when my original request didn't quite work and was generally just awesome.
The completed music box was beautiful and met all my expectations.

The custom song was amazing. And it came in way earlier than estimated. They sent a a sample to hear beforehand. The final result of the box and the song are everything I was hoping for.

Customer service was great, the quality of the products great as well.
I got exactly what I asked for.

The Donuma team deserves my praise and recommendation for the incredible job they did producing a well-crafted music and jewelry box (Ava) that exceeded my expectations. From initial inquiry communications to the streamlined ordering process to the packaging and solid finished product, it was just WOW.

I didn't realize I purchased something much more than a gift until my 2 y/o daughter was holding the music box and pining to hear the music play again. Thank you for that.

Awesome product. The quality and sound are very good, and this is going to make an unforgettable anniversary gift.

Fast shipping excellent craftsmanship.

I love the product I do wish that was a little more designed on the top at least, but I wouldn't have minded paying for a design.

Customer service always replied to my questions, and kept me updated on the progress of my custom order. The final product is beautiful and demonstrates quality workmanship. I'm happy with the result - it's a treasure.

Cedric was amazing. Thank you to your team for creating this beautiful music/ring box! I can't wait to propose to my partner. Thank you for custom making the melody I sent in. It's one that she always sings to me when I'm sick. Your team could not have made it more perfect. I have so many good things to say!

Amazing turn around time and an incredible staff!

The music box is perfect, from the engraving to the song. Everything went smoothly from ordering to delivery. Great product and great company!

Love the product, looks amazing and functions great. The song plays a little fast. Wish it would play slower so the song played longer.

item arrived exactly as expected, communication during assembly was excellent. would definitely order again. thank you so much!

The employees I spoke to were wonderful. At every step of the process where I needed something customized, they checked in with me to confirm it was what I wanted; when I asked a question regarding the music box tune and wanted it adjusted, I was thoroughly explained to about why that would not be possible, which I found very helpful and informative. The music box itself is absolutely GORGEOUS, I am in love with it! It is the perfect gift for any loved ones in your life. The price tag for the custom tune is high, but I swear it's 100% worth it to hear a piece (that somehow isn't in their extremely extensive list) that means something special to you.

Top notch quality and craftsmanship. I used a custom tune and it was easy to communicate with the team at Donuma. The music box is now a family heirloom. Beautifully done.

I’m not gonna lie…I was skeptical at first, but I’m so glad I worked past that. My music box is so special and I know the intended will absolutely love it. The song is perfect, the box is perfect, and the process is perfect. Each time I had a question my email was responded to with courtesy and concern. So glad I stumbled across these guys.

The whole process was great. Getting a custom melody was easy and communication for the melody was clear and quick. Shipping was much faster than expected. The box was wrapped securely. The box itself looks beautiful and sounds just how I was hoping. Great experience all around.

The music box I ordered is absolutely beautiful. The seller worked very quickly and the custom music piece came out perfectly. This is a wonderful tribute and reminder of my friend.