Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... See more
Company replied
Very fast delivery. The item description by the company was very helpful, as I had to set it up parallel to an older existing door phone of the same brand. It connected as hoped for ( I am not electri... See more
Company replied
I called up Door entry customer care to understand the mapping and they provided a number to speak to SMEs about the device and it worked for me. The price is competitive(even cheaper comparing on th... See more
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Company details
Written by the company
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Contact info
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, United Kingdom
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4.7
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 48 hours
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Good experience.
Good experience.
The consignment arrived on the day DED said it would. So, that's good.
At first glance the product is of good quality too. So far, I'm pleased and would highly recommend Door Entry Direct.
September 3, 2024
Reply from Door Entry Direct
Dear Paul,
Thank you for your kind words and positive feedback. I'm glad to hear that your consignment arrived on time and that you're satisfied with the product quality. Your recommendation means a lot to us. If there's anything more we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
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10:10 Always for price and products.
August 19, 2024
Reply from Door Entry Direct
Dear London Trade Centre
Thank you for the fantastic feedback! We're delighted to know that our prices and products have consistently met your expectations. We look forward to serving you again soon!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
Initially there was an issue in sending…
Initially there was an issue in sending the part ordered but Henry contacted me directly, we discussed an alternative solution and the problem was resolved promptly. Great service
September 5, 2024
Unprompted review
Reply from Door Entry Direct
Dear Steve,
It's great to hear that you are happy with the outcome. As we discussed over the phone, there are always errors and mistakes that can happen. It's what we do with the mistakes that counts.
If you need anything else, please don't hesitate to contact me.
Hanry Anjo
Technical Support
Door Entry Direct
Good honest friendly service
August 15, 2024
Reply from Door Entry Direct
Hello Phil,
Thank you for your kind words! We're thrilled to hear you had a positive experience with our service. We're always here to help, so don't hesitate to reach out if you need anything in the future.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
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Delivered my purchase much quicker than…
Delivered my purchase much quicker than expected and at a very competitive price.
August 28, 2024
Reply from Door Entry Direct
Hello Alexander,
Thank you for your feedback! We're glad to hear that you were pleased with the speedy delivery and competitive pricing. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
Very fast dispatch and delivery
Easy order and payment. Very fast dispatch and delivery. Great customer service and correspondence. Highly recommended
August 26, 2024
Reply from Door Entry Direct
Hello Mr. Price,
Thank you for your kind words and recommendation! We're delighted to hear that you found the ordering process easy and were pleased with our fast delivery and customer service. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
Good well done
August 22, 2024
Reply from Door Entry Direct
Hello Jamie,
Thank you for your feedback! We’re glad you’re satisfied with our service. If there’s anything else we can assist you with, just let us know.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
A prompt solution and professional…
A prompt solution and professional customer service.
DPD did not come to my house for delivery and sent a msg that they missed me and digital reply for collection in a post office which is far and not local to me.
I sent an email to the company complaining about DPD trick. They phoned me back straight away and offered to send another battery by ensuring this was delivered to my house with a choice to drop it in the letter box.
I could not believe it first and then realized that there is this business providing excellent service while there is so much mess up by many companies at present. Thank you.
August 19, 2024
Reply from Door Entry Direct
Hello Devi,
Thank you for sharing your experience with us, and I'm sorry to hear about the initial delivery issue with DPD. We're glad we could quickly resolve it and ensure your order reached you as promised. Your feedback means a lot, and we truly appreciate your kind words about our service. If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
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Always great communication
Always great communication, speedy delivery and well packaged goods.
August 5, 2024
Reply from Door Entry Direct
Hello Colin,
Thank you for your positive review! We're delighted to hear that our communication, delivery speed, and packaging have consistently met your expectations. If you ever need any further assistance, please feel free to reach out.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
Helpful advisors much appreciated
I'm an electrician rather than a door entry installer but occasionally get asked by customes to replace odd bits on entry phone systems.
I've used this company a few times always helpful and willing to give good advice which is really helpful as it's not my area of expertise. Products shipped quickly and as described.
August 3, 2024
Reply from Door Entry Direct
Hello Tom,
Thank you for your kind review! We're glad to hear that our team has been helpful and that you've had positive experiences with our products and service. It's great to know that we could assist you, even outside your usual expertise. If you ever need more advice or support, we're here to help.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
Pleased with purchase.
Prompt delivery and quality equipment which was easy to install. Realistically priced.
July 26, 2024
Reply from Door Entry Direct
Hello Peter,
Thank you for your fantastic feedback! We're thrilled to hear you were pleased with our lightning-fast service. If you need any further assistance, we’re always here to help.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
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Reply from Door Entry Direct
Hello Mr. Worgan,
Thank you for your review! We're pleased to hear that your item was delivered quickly, was the correct one, and arrived well packed. If you need any further assistance, please feel free to reach out.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
Excellent
Excellent service and knowledge. Bought a replacement handset for a BPT YC200
August 6, 2024
Unprompted review
Reply from Door Entry Direct
Hello Sunny,
Thank you for your review! We're glad to hear that you were satisfied with our service and knowledge, and that you found the replacement handset for your BPT YC200.
If you need any further assistance, please don't hesitate to reach out.
We appreciate your support and look forward to serving you again.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
Found the item i needed to do an…
Found the item i needed to do an (almost) direct replacement. Ordering, delivery etc all great. Dimensions etc were very helpful, more info than many other sites so less likely to buy the wrong item.
July 28, 2024
Reply from Door Entry Direct
Hello Mr. Ashworth,
Thank you for your thoughtful review! We're glad to hear that you found the item you needed and that the detailed dimensions and information helped you make the right choice. It's great to know that the ordering and delivery process met your expectations.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
delivered on time
August 7, 2024
Reply from Door Entry Direct
Hello Beverly,
Thank you for your review! We're glad to hear your order was delivered on time. If you need any further assistance, please feel free to reach out.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
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Reply from Door Entry Direct
Hello Ian,
Thank you for your review! We're glad to hear you found our website very easy to use.
If you need any further assistance, please feel free to reach out.
We appreciate your support and look forward to serving you again.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
you get what you ask for.
July 15, 2024
Reply from Door Entry Direct
Hello Bhupendra,
Thank you for your feedback! We're pleased to hear that you received exactly what you asked for.
If you need any further assistance, please don't hesitate to reach out.
We appreciate your support and look forward to serving you again.
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd
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