Dorset Nursing Supplies Reviews 

371
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional overall standards. Customers frequently praise the remarkably fast delivery times, smooth online ordering platforms, and extremely efficient order processing. Many people also appreciate the exceptionally helpful customer support team, excellent product comfort, and highly competitive pricing structures. Some reviewers were not happy with certain items, mentioning specific issues such as poor product quality, ineffective cleaning results, or completely missing deliveries. Consumers noted that while the vast majority of daily interactions went exceptionally smoothly, occasional negative setbacks involving these specific product limitations and delivery hiccups definitely occurred.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive on... See more

Order

Customers report great satisfaction with the order experience, highlighting easy online ordering and very... See more

Product

People report high satisfaction with the product range, praising the excellent quality, competitive pricing,... See more

Service

Consumers find service to be exceptionally positive, praising the fast, prompt, and efficient handling of... See more

Price

Reviewers express high satisfaction regarding the competitive and cost-effective price of the products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My request was handled promptly and efficiently. I was kept informed right through the process and delivery was also fast. So well done dorset Nursing Supplies. Unfortunately I am less pleased with t... See more

Rated 5 out of 5 stars

Fantastic company. My ear irrigation machine failed yesterday, and Dorset Nursing Supplies shipped a replacement out for me the very next day. Even put an urgent delivery sticker on it. A huge thank... See more

Company replied

Rated 5 out of 5 stars

Completed my online order, was approved the same day and out for delivery. Very impressed! Thank you for my goods! P.s I like that you want to confirm training and registration seeing as these day... See more

Company replied

Rated 5 out of 5 stars

As always, exemplary service, and a great range of products. On this occasion, a commode cushion was ordered one day and arrived the next morning. The cushion was a universal fit, and was found to... See more

Company replied


Company details

  1. Medical Supply Store
  2. Engineer
  3. Medical Equipment Supplier

Written by the company

Dorset Nursing Supplies is a family owned business and an established and well-respected medical supply company within the NHS and the care industry. We have been a provider of medical supplies, medical equipment and incontinence supplies since 1985. We also provide our engineering services where we will fix and repair any medical equipment such as hoists, beds and much more. Our store is based in Bournemouth, Dorset, however we deliver worldwide so everyone can enjoy our amazing deals! When an order is placed from within the UK we aim to deliver it by the next day (subject to stock availability). We are happy to hear any and all reviews so we can keep our standards high! Thank you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

371 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(371)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Ordered via phone, spoke to a lovely man, very helpful

February 26, 2025
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Reply from Dorset Nursing Supplies

Thank you for your review, we have passed this on to Steve who helped you :-) DNS

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Rated 5 out of 5 stars

I like to order by phone

I like to order by phone, and I’ve found the Dorset Nursing Supplies staff really friendly, knowledgable and helpful.
On the one occasion when an order went missing (got caught in Christmas post), they were understanding and quick to replace,
As a sole trader, I am absolutely delighted to be supplied by them.

February 20, 2025
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Reply from Dorset Nursing Supplies

Thank you for the review! We are always happy to help and are glad to hear you are happy with the service! :)

Rated 4 out of 5 stars

The swimsuit is just as illustrated

The swimsuit is just as illustrated. I have not swim in it yet as it only arrived yesterday. It fits well although I would have liked bra cups in the top.
Good service from suppliers. Answered question quickly and delivered promptly.

February 11, 2025
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Reply from Dorset Nursing Supplies

Thank you Ann, we appreciate you taking the time to leave us a review :-) DNS

Rated 5 out of 5 stars

Extremely quick delivery

Extremely quick delivery, well packaged.
Very pleased with product.

February 12, 2025
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Reply from Dorset Nursing Supplies

Thank you for your review, we're really happy to hear you're happy with the service :-) DNS

Rated 5 out of 5 stars

Had great service

Had great service. Responded to my questions in an efficient and friendly way. Delivery very quick.

February 7, 2025
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Reply from Dorset Nursing Supplies

Hi Alexandra, thank you for your kind review, we really appreciate it! :-)

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Rated 5 out of 5 stars

Good value for money

I’ve been using Dorset Nursing Supplies for around a year now, I have found them very good value for money and efficient. I will continue to use them going forward

January 29, 2025
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Reply from Dorset Nursing Supplies

Thank you for your business! We appreciate you!

Rated 5 out of 5 stars

Wow,wow,wow a brilliant company

I wanted a particular over the chair table i had phoned quite a few companies some said it was out of stock others said it was in stock and i would have it within a couple of days but it never arrived then i phoned Dorset Nursing spoke to i think it was Richard who said it was out of stock but would phone me when the new stock arrived.To be honest i really didnt think they would remember to phone me as loads of companies promise to do so but you never hear from them.
Well i got the phone call a few weeks later they were so nice on the phone nothing was too much bother for them they were really helpful,and their price was a lot cheaper than anywhere else for the exact same item.Richard phoned me the following day to keep me updated on the progress of my order I couldn’t be happier with the service i had from Dorset Nursing supplies i will definitely use this company again I can’t recommend them highly enough.Once again thank you Dorset Nursing supplies and a big thank you to Richard.

January 29, 2025
Unprompted review
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Reply from Dorset Nursing Supplies

We have passed this on to Richard and he is delighted to have been able to help! Thank you for the recommendation, too!

Rated 3 out of 5 stars

I would have given 5 stars!

I would have given 5 stars however the items I ordered turned out to be out of stock (after I had placed the order). Normally this would have been fine except we had already given the customer ( A multi-Nation Blue Chip Company) a date for fitting based on it being a 24 hour delivery from time of order. I only found this out after chasing them. An email would have been nice.

January 27, 2025
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Reply from Dorset Nursing Supplies

Thank you for leaving us feedback. We did email you shortly after you placed the order advising that delivery would be around 3-4 days for delivery. (order placed at 14:37 and email sent at 15:44 the same day) This may have gone to your spam folder if you did not receive this. I can see that the order was then dispatched on the 7th working day, we apologise the delivery date was extended, we advised of the extended delay when you emailed in on the 22nd January. We try to be as informative as possible throughout the ordering process. In the future, we are happy to contact you by phone rather than email if you prefer. Kind regards, DNS

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Rated 3 out of 5 stars

It appears they took my order but…

It appears they took my order but didn’t have the items in stock and didn’t inform me of this. After waiting for nearly a week without me receiving notification of dispatch, I had to order from another company, which arrived the following day. Dorset Supplies order did arrive 8 days after placing my order, the same day as the order I had made from the other company, which was ordered just the day before. I probably would not recommend Dorset Nursing Supplies due to the delays involved in delivery and the fact that they did not inform me that the items were out of stock at the time I placed my order.

January 20, 2025
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Reply from Dorset Nursing Supplies

Hi there, I am sorry about the delay. I can confirm we did email you about the delayed stock on the 15th saying it would be about 4-5 working days and suggested if you wanted to make any changes then to email us back or call us. If you need any further assistance please call us on 01202425070.

Rated 5 out of 5 stars

More than Helpful.

I rang the company because I wasn't sure if I'd ordered the correct item ,the lady I spoke to was extremely helpful,I didn't feel pressured or rushed, my order arrived on time, I'm very pleased with it,I will definitely be using them again ..

January 17, 2025
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Reply from Dorset Nursing Supplies

Thank you for your kind review, we really appreciate you taking the time to write it and we're very happy to hear your positive experience with our customer care team. Kind regards, DNS :-)

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Rated 5 out of 5 stars

Using parcelforce! Atrocious

Using parcelforce!! Atrocious service.. I have amended my review to reflect Dorset nursing supplies, however parcel force who deliver??? Whilst they communicated their attempts at the delivery. No cards were left only a text message and after finally logging on to their site .. they finally left the parcel.. if I had wanted redirection to post office or another address I had to pay extra
..would prefer evri or dpd

January 6, 2025
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Reply from Dorset Nursing Supplies

Thank you for your review. If you choose to order with us again, please call us and we can arrange a special delivery for you with your courier of choice :-) DNS

Rated 5 out of 5 stars

Very helpful

Very helpful
Good service
Excellent product

January 2, 2025
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Reply from Dorset Nursing Supplies

We are glad we could help!

Rated 5 out of 5 stars

Highly Recommend

Fantastic service throughout

January 3, 2025
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Reply from Dorset Nursing Supplies

Thank you for your kind review, we really appreciate it! DNS

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Rated 5 out of 5 stars

Good time on delivery

Good time on delivery. Bed topper is goid but a bit noisy.

December 10, 2024
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Reply from Dorset Nursing Supplies

We are glad that you are satisfied!

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