Dossier Reviews 2,572

I have nothing but good things to say about Dossier. All the scents that I've purchased from them have all been amazing. The customer service is on point, and I'd definitely recommend putting an order in with them. The great part about them that I liked is that they also have store fronts you can visit to sample these scents. The staff in these stores are well knowledgeable about the product and very attentive.

Excellent customer service, heard back nearly immediately and my concern my package wouldn’t arrive in time was resolved within hours.

This is the best company you could ever order perfume from. Their perfumes smell amazing and their spot onto the originals.
Their customer service is also amazing so kind and so patient !

I placed an order with Dossier, I received the wrong product.
Contacted them, and the Ambery Jasmine I wanted and ordered is on it's way to me right now.
I did all the inquiry thru email, it was quick and easy and Dossier just wanted to make me happy.
I am very happy and can't wait to try Ambery Jasmine.
Dossier scents are wonderful, don't hesitate, give it a try, you won't be disappointed.
Customer service A+

Overall great experience, their products are always great and their customer service is also very helpful. 10/10, would recommend them to anyone who wants to smell amazing without breaking your bank account!

Discovered Dossier when I was looking for a dupe for a very expensive TF scent I love. Found an exact match in the Floral Jasmine. It smells incredible and has lasting power! On a customer service note - I had a FANTASTIC experience. I also purchased 2 additional scents. One I loved and the other smelled off to me. I had some difficulty initiating a return so I sent a quick mesg through the customer service portal. Got an IMMEDIATE response and then a resolution with 24 hours. They have a customer for life. Excellent product with customer service to match! Couldn't ask for better!

I'd give this zero stars if I could. I am absolutely disgusted with this company. No integrity at all. I purchased perfume for my wife for valentine's day, which I paid for. Then they charged me an additional $39.90 to my credit card for absolutely nothing at all. I want a refund. Please never trust this company their dishonesty and underhanded business practice is breathtakingly bad.

The products were received in good condition, however, I'm not happy with the quality of the ones I received today. I bought their perfume a couple of times from a different platform and did not have issues with it. Today, the bottles I received smells really off, like a very old bottle of perfume that smells metallic. Would not be purchasing again because eventhough it's cheaper than the actual ones, your perfume were not cheap.So disappointed.

It was a mistake on their end and it was few back and forth in emails but they understood and fixed it the situation and I’m happy about it. #happycustomer

Love their products, better than some of my more expensive scents. Just placed an order and input my address wrong. I emailed the Dossier team and they updated to my correct address less than 5 minutes later. Amazing product and amazing customer service!

Not only the scents are great, but the customer service is also exceptional!

I was stressed out because I forgot to change my shipping address but Robert reached back out to me fairly quickly and handled the change quickly as well. Thank you so much! I love these products so I would’ve been so sad to have to cancel

I am so impressed by Dossier’s product quality and exceptional service. Dossier’s support team was extremely helpful and helped to resolve an ordering mistake I had made. Definitely my go to fragrance company.

The team was extremely helpful and quickly resolved my issue.

I made a mistake with the name of the fragrance I ordered and realised that I already had another version (d'uh) but I contacted customer service and my mistake was quickly rectified.

I will definitely order again and recommend them to family and friends.

I ordered a couple of fragrances from Dossier while living in Australia, and I’m genuinely impressed. The scents feel high-end and long-lasting, very similar to luxury perfumes I’ve tried before. The packaging is clean and elegant, and delivery was smooth. It’s great to find a brand that makes premium-quality fragrances more accessible.

Amazing, quick customer service!!

So far the response is quick and costumer satisfaction

I had an amazing experience with Dossier from start to finish. Their customer service is top-tier — quick responses, helpful, and genuinely focused on making sure you’re satisfied. Any questions I had were answered promptly, which made the whole process smooth and stress-free.

Delivery was also impressive. My order arrived faster than expected, and everything was packaged neatly and securely. It felt like a premium experience without the luxury price tag.

As for the scents — absolutely incredible. The quality is outstanding, and the fragrances smell so close to high-end designer perfumes. They last long, project beautifully, and feel sophisticated. You can really tell care goes into creating each scent.

Overall, Dossier delivers 5-star service across the board — responsive, reliable, and high-quality. I’ll definitely be ordering again!