Defective design of my orange backpack resulted in the flooding of both front pockets & the loss of the iPod stored inside the pocket due to it being water logged. I reported the defective design & w... See more
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Unfortunately, my experience with the Doughnut backpack has been very disappointing. After less than one year of sporadic use, the backpack broke following a light wash in the washing machine, car... See more
Love my new Doughnut backpack!! I have others in different colours and sizes which I use all the time. The different compartments on the inside are are perfect keeping everything organised especia... See more
I have ordered and paid for four bags for my cousins wedding on 20th June, paid for $200 HK for FedEx delivering which says 2-5 days. Now after 6 days waiting, no idea where the bags are and whether t... See more
Company replied
Company details
Information provided by various external sources
The home of travel friendly, high quality, hand crafted backpacks designed in Hong Kong
Contact info
UNIT B, DOLPHIN WAY, RM19 1NZ, ESSEX, United Kingdom
- +442034880885
- info@doughnutofficial.co.uk
- doughnutofficial.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent quality
Excellent quality, delivered promptly and a cheeky deal too! This is a gift but I woukd love one myself. Stylish, good quality and unique products.
I love my bag
I love my bag, it was just the right size, and the cloth it comes in water-protects my stuff inside. Recommend
On time and great condition
On time and great condition, smaller than expected, though.
Gorgeous gift
Bought as a gift. Looks well made. Lovely colour (I purchased grape). Fabric has a beautiful texture. Huge amount of internal pockets. Would love one for myself.
Great choice of products
Great choice of products, albeit not the most reasonably priced on the market, but very good quality. Very efficient delivery service too.
Love the bag it’s a great shape and has…
Love the bag it’s a great shape and has plenty of pockets. The side pocket is ideal for my purse.
The bag is very nice
The bag is very nice, I love it! Arrived within a week.
But I tried to contact customer service twice but they never answered back.
I hope to receive an answer in the future If I will ever need to contact them again.
Other than that everything went smoothly.
Over the moon with this bag a gift for…
Over the moon with this bag a gift for my daughter, Doughnut went out of their way to make sure order arrived on time 🌸 colour so nice true to photo
I’ve received my package very fast plus…
I’ve received my package very fast plus it’s exactly as the picture.
Great ethos, supported with genuine values.
If you’re in doubt about the quality of these bags when buying online, you don’t need to be. They are incredible.
The level of customer service this brand also has is superb.
Great ethos, supported with genuine values.
I already have one of these bags
I already have one of these bags, the quality is amazing and the unique design makes it stand out.
THIS IS LITERALLY THE BEST BAGS I'VE…
THIS IS LITERALLY THE BEST BAGS I'VE EVER SEEN IN MY LIFE, TOTALLY WORTH EVERY CENT.
AND BUY BUYING YOU JUST SAVE THE OCEAN.
order delay
The official website shows it may take 1-2 to delivery the item but it actually took almost half a month to get the bag

Reply from Doughnut Bags
Poor customer service
I ordered the mini macaroon in chestnut but was sent the rose one. I contacted the company by email, followed up by a phone call and they were very helpful and said the correct bag would be sent out that day to arrive the next working day. I followed up 3 days later and asked for a tracking number but had no reply. It’s been 12 days since that email, the bag hasn’t arrived and I’ve followed up with numerous emails and still no response. Very disappointed with the customer service from this company. Given 2 stars rather than 1 as the bag I did receive is good quality and I would have given 5 if the correct bag had arrived and the service was better.

Reply from Doughnut Bags
Fasting shipping
Fasting shipping! Good customers service! Gave me discount for multi purchase of 4 bags for Xmas gifts. :-)
Order not delivered
Still no news about my order UK9775. I got a call (minutes after I complained on their inbox) saying that I had to change the bag color because the one I wanted wasn't available. Done that and so far no updates on my order. Not even a shipped update!! That's a freaking joke

Reply from Doughnut Bags
I Love Doughnuts!
The bag was bought for my daughter who reports, "5/5 for sure!! Very nice bag, holds my shopping just right!" Trust me, this is high praise.
Had problems with my first bag but as…
Had problems with my first bag but as soon as you knew the problem you replaced it
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