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Rated 1 out of 5 stars

Damn they have my id together with my business details, they asked and I provided all the details, only to receive a we are sorry email. Scammers, now that they have my details, what are they gonna do... See more

Rated 1 out of 5 stars

These dudes are just scammers . They will ask you for documents and alot of your personal information for merchant sign up (mind you share such confidential info through email not a secure form, who d... See more

Rated 5 out of 5 stars

Thanks, DPO for proposing your services to our institution. Having DPO has made our life easy in terms of payments and we were able to promptly assist our guests. before DPO we could only receive... See more

Company replied

Rated 1 out of 5 stars

This company's sales executive told us it takes 72 hours to activate an account once you submit requirements. After submitting the documents, I was asked to make changes, including our legal policie... See more

Company replied

Company details

  1. Payment Service

Written by the company

#ThinkPayments #Zanzibar #Tanzania, #Kenya #Zambia #Uganda #Zimbabwe #Ghana #Mauritius #Ethiopia #Nigeria #Rwanda #Malawi #Nigeria #PayGate #Ireland


Contact info

1.9

Poor

TrustScore 2 out of 5

55 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thanks DPO, Rwanda

Thanks, DPO for proposing your services to our institution.
Having DPO has made our life easy in terms of payments and we were able to promptly assist our guests. before DPO we could only receive payment with VISA and MasterCard, but we are no able to use American Express and other mobile payments.

You can also use a QR code instead of sending a payment link, which currently fast and easy to use by clients themselves.
Totally recommended.

October 27, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We appreciate your great feedback!

We strive to provide only the best service and support.

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Rated 5 out of 5 stars

For the past years we worked with DPO…

For the past years we worked with DPO it has been smooth and fantastic on service delivery. keep going!

October 27, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We appreciate your great feedback!

We strive to provide only the best service and support.

Rated 5 out of 5 stars

Prompt service and good customer care

Amazing get away payment, it has helped our company’s website and their service are quick and helpful.

October 26, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We appreciate your great feedback!

We strive to provide only the best service and support.

Rated 5 out of 5 stars

reliability

reliability
good customer service
get paid on time
queries resolved timeously
fraud prevention team are on top of their game
Friendly and competent team

October 27, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We appreciate your great feedback!

We strive to provide only the best service and support.

Rated 4 out of 5 stars

Timely Support

The prompt and continuous effort from the VIP support team on how to extract reports form the portal.

October 27, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We appreciate your great feedback!

We strive to provide only the best service and support.

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Rated 5 out of 5 stars

Easy integration

Easy integration offered by DPO plus readily available technical assistance.

October 27, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We appreciate your great feedback!

We strive to provide only the best service and support.

Rated 3 out of 5 stars

I like DPO for provision of payment…

I like DPO for provision of payment option to our customers via card and mobile money, allowing them to access services conveniently.
DPO needs to enhance quick customer resolution on failures especially for GSM products, this way we retain many and acquire more

October 27, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We appreciate your great feedback!

We strive to provide only the best service and support.

Rated 5 out of 5 stars

100% the BEST

Have been using DPO to receive payments from my clients with no problem at all, it's very fast, reliable and safe to use in terms of sending and receiving payments.
The DPO customer service team is the best customer service team i have ever encountered, Shout-out to Nick your help has been really genuine appreciated.

October 26, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We appreciate your great feedback!

We strive to provide only the best service and support.

Rated 5 out of 5 stars

My honest review

My honest review. DPO is the best option for anyone looking for a seamless payment solution for their business. A payment processor with the best solution, my customers were able to make payment in any currency of their choice which is the most interesting part for me because it gives me more chances to attract customers from any part of the world and makes my business thrive.

Another interesting thing is the fast settlement with no additional cost. The support team too are fast and always ready to help. Highly recommended. Kudos to you guys 👍

September 26, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant

We appreciate your great feedback!

We always strive to provide only the best service and support.

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Rated 5 out of 5 stars

Amazing Service for payment checkout…

Amazing Service for payment checkout option I use it for my website and Helps my cusomer to pay through Paypal , Cards and Mobile payment was a hustle in africa especially Tanzanja to get paid on website but DPO is life saver thank you so much foe warm service highly recomend this service

July 19, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant

We appreciate your great feedback!

We always strive to provide only the best solutions and merchant support.

Rated 5 out of 5 stars

Amazing Service for payment checkout…

Amazing Service for payment checkout option I use it for my website and Helps my cusomer to pay through Paypal , Cards and Mobile payment was a hustle in africa especially Tanzanja to get paid on website but DPO is life saver thank you so much foe warm service highly recomend this service

August 19, 2022
Unprompted review
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Rated 1 out of 5 stars

Stay away from DPO

I wish there was an option of not putting a star at all. I have experienced the worst service ever from DPO in Botswana. No sense of urgency. I have been stood up twice in a team's meeting where I was meant to receive training on the system. I have complained telephonically and via email and it's always apologies with no action. I wish there was another option for me. I would have long left.

September 2, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We’d like to sincerely apologise for your less-than-perfect experience with our Team at DPO Group.

Please send us your contact details and query to support@dpogroup.com, and we will get a Team member to assist you asap.

Rated 1 out of 5 stars

DPO block me access to my account for…

DPO block me access to my account for no reason

Update.. I have try several time to connect with you but no good response

September 1, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Good day,

Thank you for your message.

Please share your details with us by emailing support@dpogroup.com so we can rectify this, or call +254 730 847847 for immediate assistance.
+254 730 847847 or support@dpogroup.com

Rated 1 out of 5 stars

Avoid DPO Terrible

This company's sales executive told us it takes 72 hours to activate an account once you submit requirements. After submitting the documents, I was asked to make changes, including our legal policies. Since last month, it has been from one story to another. After making all the required changes, they vanished. I guess because there is no more excuse. They sent to us a Merchant account but it's not working.

No need to waste your time with this company.

August 13, 2022
Unprompted review
DPO Group logo

Reply from DPO Group

Dear Valued Merchant,

We’d like to sincerely apologise for your less-than-perfect experience with our Team at DPO Group.

We have escalated this to our sales department. Please send us your contact details and query to support@dpogroup.com, and we will get a Team member to assist you asap.

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Rated 5 out of 5 stars

Good Security Features

We use DPO platform at the Nordic Villa Abuja and what we cherish most is the security features on this platform that protects all parties involved. As a customer or the card owner be rest assured you can trace your funds and there is high probability to recover in event of fraudulent activities.
Kudos to the DPO team, keep up the good work guys….

Tersoo Nomishan.
Manager (The Nordic Villa Abuja)

June 3, 2022
Unprompted review

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