Thought I was going through Gov.uk to renew driving license. Ended up getting an email from Dr Admin - luckily card blocked by bank when Dr Admin tried to take an additional £89 out of my account for... See more
Company replied
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See what reviewers are saying
DR ADMIN it's a scam. Applied for driving licence in Feb and paid via debit card on line. These SCAMMERS have since deducted £89.00 3 times from my bank account. I have contacted my bank an... See more
Company replied
Complete scam. Stole £89 from me as they are disguising themselves as the DVLA official website. When completing license renewal, I inadvertently signed up to dr admin services at £89 every three... See more
Company replied
Used this website (unknowingly) expecting an official GOV.uk website, although they do have a scummy tactic of a 3 day trial before charging you upwards of £89, I was able to get my provisional licens... See more
Company replied
Company details
Written by the company
We are a London-based company focused on digital services. At www.dradmin.co.uk, we make admin stuff easy, and we rock at it! As digital became a crucial part of our lives even more with the pandemic, we have developed custom-build and hassle-free solutions for B2C and B2B customers in the UK.
Contact info
United Kingdom
- contact@dr-admin.co.uk
- dr-admin.co.uk
1.3
Bad
489 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I am now chasing back from my bank the…
I am now chasing back from my bank the £89 lost to these criminals. The bank agrees that this is FRAUD, pure and simple. If you get caught by these racketeers, send an email cancelling immediately and demand they wipe every trace of you from their records.
Dr Admin are the lowest of the low, for all their word salad.
If any of their employees are reading this, don’t try to justify yourselves. You are racketeering and stealing money from people. You provide NO SERVICE at all.
Regarding your response below, you disgust me.
The response below also disgusts me. You are con merchants. My bank repaid my money as they agree. Do not contact me again. You have guaranteed you have deleted my details you dishonesty obtained so go away.
December 7, 2023
Unprompted review
Reply from Dr Admin
Dear John Borlase,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company.
To clarify this, when completing your application for a licence renewal with a reference number ending in 291456, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if the membership cancellation is not requested.
Please note that everything is clearly outlined on our website and during the application process, specifically on the payment page. I invite you to visit our website once again and review our Terms and Conditions as well as the Privacy Policy section.
Furthermore, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are also receiving cancellation requests from customers who are still within the trial period.
Moving forward, if you need any further assistance, please do not hesitate to get in contact and send us an email at contact@dr-admin.co.uk
Kind regards,
Kelly
Customer Support
Dr Admin
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I renewed my licence through DVLA…
I renewed my licence through DVLA website and received an email from Dr Admin confirming a £14 fee. I thought they were admin for DVLA and thought it was a charge for that alone. I now have a pending payment on my account for £89. Why? Where is the agreement for this? These people are taking money unauthorised from my account!
When I try to ring, I am fobbed off with a message to say they are busy so have sent an email cancelling anything I have with them with immediate effect.
I will complain to the DVLA and go to my local media if I hear nothing back
December 6, 2023
Unprompted review
Reply from Dr Admin
Dear John Borlase,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company.
When completing your application for a licence renewal with a reference number ending in 291456, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if the cancellation of the membership was not requested.
Please note that everything is clearly outlined on our website and during the application process, specifically on the payment page. I invite you to visit our website once again and review our Terms and Conditions as well as the Privacy Policy section.
Furthermore, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are also receiving cancellation requests from customers who are still within the trial period.
Moving forward, if you need any further assistance, please do not hesitate to get in contact and send us an email at contact@dr-admin.co.uk
Kind regards,
Kelly
Customer Support
Dr Admin
DVLA look-a-like site? Beware of extra unseen subscription
After renewing my licence via the Gov. DVLA portal back in September i got an email from dr-admin.co.uk confirming the £14 fee payment. Presuming this was a gov handling agent i though that was that. My license arrived a few days later. All good i thought. But today i noticed a payment from my current account of £89 to Dr-Admin and looking back there was another payment made the previous month.
No idea why, No agreement made, no email conformation of any subscription, Nothing!! Just theft in plain sight!
Reading other reviews on here i'm not alone.
I've made a complaint to the DVLA on how my details have been handled through their portal.
***UPDATE***
The DVLA got back to me confirming that my application was done through a third party site and it has nothing to do with them.
Dr-Admin got in touch after this review and told me by using their site I had subscribed to their 3 x £89 plan. They also informed me that there was a 72 hour cooling off/free period.
Unfortunately as I hadn’t received any email from them informing me of my newly signed up subscription plan or the cooling off period I wasn’t able to cancel as I surely would have done.
I notice that the Dr-Admin website is no longer working which is not a good sign for them. Once again beware of these charlatans.
December 6, 2023
Unprompted review
Reply from Dr Admin
Dear Stephen,
Thanks for your review. We are so disappointed to see this review, but thank you for bringing this to our attention. We will look into this for you and get back to you.
It would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail. You can also contact us at contact@dr-admin.co.uk.
Kind regards,
Kelly
Customer Support
Dr Admin
Scammers Dr Admin.U Not DVLA
Well just been informed by my bank that Dr Admin have taken 89 pounds out my bank and got stopped from taking another 89 this month, didn’t even realise that I wasn’t using the genuine DVLA website as it comes up first when typing DVLA in, apparently you have 3 days to cancel or get £89 took for 3 months, nothing was mentioned about a subscription or even a cancellation policy email, but when you get in touch with them to ask for money back they state they can’t refund as you’ve cancelled your membership, how can you cancel something you didn’t know anything about, talk about covering there tracks 🤬, so fraud team are looking into it, please be aware of what company your using and read small print, AVOID at all cost
December 3, 2023
Unprompted review
Reply from Dr Admin
Dear Mrs Taylor,
Thanks for your review. We are so disappointed to see this review, but thank you for bringing this to our attention. We are going to look into this for you and get back to you.
It would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail. You can also contact us at contact@dr-admin.co.uk.
Kind regards,
Kelly
Customer Support
Dr Admin
AVOID! Money grabbers!!!
1 star is giving this company too much credit! Avoid at all costs! Taken over £200 in fees and still have not received licence. Refusing to refund any transactions they have taken from me.
How the DVLA website have allowed this company to operate alongside them is shocking.
December 3, 2023
Unprompted review
Reply from Dr Admin
Dear Della-Marie Hooper,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company.
When completing the Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if the cancellation of membership was not requested.
Please note that everything is clearly outlined on our website and during the application process, specifically on the payment page. I invite you to visit our website once again and review our Terms and Conditions as well as the Privacy Policy section.
Furthermore, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are also receiving cancellation requests from customers who are still within the trial period.
Moving forward, if you need any further assistance, please do not hesitate to get in contact and send us an email at contact@dr-admin.co.uk
Kind regards,
Kelly
Customer Support
Dr Admin
Advertisement
Absolute scam
Absolute scam. Same story as other people. Unknowingly charged £89 when renewing a driving license and then again 3 months later. They refused to refund me anything. Disgusting company.
Just as with other people, was completely unaware that I was signing up for anything.. let alone a subscription.
November 30, 2023
Unprompted review
Reply from Dr Admin
Dear Aiden Ramkissoon,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company.
When completing your Driving Licence Application with a reference number ending in 293082, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if the cancellation of the membership was not requested.
Please note that everything is clearly outlined on our website and during the application process, specifically on the payment page. I invite you to visit our website once again and review our Terms and Conditions as well as the Privacy Policy section.
Furthermore, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are also receiving cancellation requests from customers who are still within the trial period.
Moving forward, please do not hesitate to get in contact and send us an email at contact@dr-admin.co.uk should you need any further assistance.
Kind regards,
Kelly
Customer Support
Dr Admin
Our 17 year old son thought he was…
Our 17 year old son thought he was applying for a provisional license through the Gov website, instead the first link was DrAdmin. I was incredibly surprised to find out we paid £10 more for the provisional than we needed to but then an £89 charge 3 months later. I felt sorry for the young lady on customer service, she sounded incredibly embarrassed to take our call. I suspect she takes many calls like this. We have emailed Martin Lewis and trading standards. Even if we don’t get any money back we would like to raise awareness of this excuse for a customer service company. If I could give zero stars I would.
November 24, 2023
Unprompted review
Reply from Dr Admin
Dear Damian,
Thanks for your review. I apologise for any inconvenience and for your misunderstanding while using our platform/services. We are so disappointed to see this review, but thank you for bringing this to our attention. We are going to look into this for you and get back to you.
It would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail. You can also contact us at contact@dr-admin.co.uk.
Kind regards,
Kelly
Customer Support
Dr Admin
Scam licence site
I thought i was on the DVLA site to order a licence, tried to cancel it but theres no way to get in touch. The bank cant stop the transaction until i speak to them which is impossible. £70 down thanks for the scam. They shouldnt be allowed to do this. They need taking down. I only gave 1 star because there was no 0. If anyone has a number for them I'd be very grateful
November 11, 2023
Unprompted review
Reply from Dr Admin
Dear Christine,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations.
It would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail. You can contact us at contact@dr-admin.co.uk.
Kind regards,
Kelly
Customer Support
Dr Admin
This company is fraudulent and I’m…
This company is fraudulent and I’m reporting them to trading standards because they scammed money from me and are refusing to give it back.
They should not be coming up on google.
November 12, 2023
Unprompted review
Reply from Dr Admin
Dear Helen Barnes,
Thanks for your review. I apologise for any inconvenience and your misunderstanding while using our platform/services. We are so disappointed to see this review, but thank you for bringing this to our attention. We are going to look into this for you and get back to you.
It would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail. You can also contact us at contact@dr-admin.co.uk.
Kind regards,
Kelly
Customer Support
Dr Admin
Advertisement
I’m 16 and I went onto the gov website…
I’m 16 and I went onto the gov website to order my provisional, I thought I ordered it through the government website and dr admin was apart of it as they were emailing me about it. 3 months later after
Receiving my provisional I have been charged £89 for a subscription I didn’t sign up to. Is the provisional real
Or is it a fake I am so confused and how do I cancel this subscription
November 10, 2023
Unprompted review
Reply from Dr Admin
Dear Olivia Lane,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company.
When completing your Provisional Licence Application, you also have subscribed to our website, which allows you to benefit from unlimited access to our services. I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if the cancellation of membership was not requested.
Please note that everything is clearly outlined on our website and during the application process, specifically on the payment page. I invite you to visit our website once again and review our Terms and Conditions as well as the Privacy Policy section.
Furthermore, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are also receiving cancellation requests from customers who are still within the trial period.
Indeed, the provisional licence you have received is genuine. Moving forward, if you need any further assistance, please do not hesitate to get in contact and send us an email at contact@dr-admin.co.uk
Kind regards,
Kelly
Customer Support
Dr Admin
Thought I was using a government site…
Thought I was using a government site for my driving licence, how wrong could I have been! After informing natwest and filling out on line form I was assured no more money would be taken WRONG,Form (done by the bank with assistant on phone) to stop money being taken out did not work,had to cancel card £356taken without my consent
June 22, 2023
Unprompted review
Reply from Dr Admin
Dear S Hornby,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations.
It would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail. You can contact us at contact@dr-admin.co.uk.
Kind regards,
Kelly
Customer Support
Dr Admin
OUTRAGEOUS
This company has scammed me out of 2 payments of £89 which I didn't know I was making as it seemed to be a government website. They are refusing to refund either of the payments and I don't know what to do. I can't afford to pay £178 for some pointless subscription that I didn't even know I was on!
November 3, 2023
Unprompted review
Reply from Dr Admin
Dear Conor,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company.
When completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if the cancellation of membership was not requested.
Please note that everything is clearly outlined on our website and during the application process, specifically on the payment page. I invite you to visit our website once again and review our Terms and Conditions as well as the Privacy Policy section.
Furthermore, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are also receiving cancellation requests from customers who are still within the trial period.
Moving forward, if you need any further assistance, please do not hesitate to get in contact and send us an email at contact@dr-admin.co.uk
Kind regards,
Kelly
Customer Support
Dr Admin
Absolutely shocking!
Absolutely shocking!! Thought I was using government website to apply for daughters provisional and have ended up entangled with this lot! Have asked my bank to block them which they say they have, but trying to cancel their so called subscription is a nightmare!! I dont even know what the company is for! Can Martin Lewis not do something please!!! Managed to get £301 from me!!
November 3, 2023
Unprompted review
Reply from Dr Admin
Dear Lynsey McKie,
Thanks for your review. We are so disappointed to see this review, but thank you for bringing this to our attention. We will look into this for you and get back to you.
It would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail. You can also contact us at contact@dr-admin.co.uk.
Kind regards,
Kelly
Customer Support
Dr Admin
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I’ve emailed and emailed for weeks
I’ve emailed and emailed for weeks
and got no response apart from someone called Margret telling me I’m not entitled to a refund basically a copy a pasted email that’s ready to be sent to anyone who falls for the same trick I wonder what these people say when there asked what they do for a a job that they rob people for a living I feel beyond sick bet they get a locket bonus from all that free money £90 for what use can’t even reply to an email let alone do your job correctly it’s actually comical and to top it off the provisional I orderd still hasn’t came 5 weeks later?? Fully getting blanked so in total I’m -£150 and I’ve got nothing to show for it I’ve emailed asking to atleast be refunded the £44 for the provisional and they can’t even do that every penny counts ayyy 🤮🤮🤮🤮use can all choke since the 20th of September this has been going on lovely gift for my 21st being robbed blinde thought I’d order it and get it out the way with my birthday money and this is what I get rats THE LOT OF Use and you margret and you aswell Kelly with your copy and pasted emails hope the pair of use get robbed blinde in the future and your whole bank gets emptied actually hope use come home to no furniture
September 20, 2023
Unprompted review
Reply from Dr Admin
Dear Ellis Westbury,
We would like to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. If there is anything else that we can assist with please do let us know.
Kind regards,
Kelly
Customer Support
Dr Admin
Don’t use this company Dr admin it is a…
Don’t use this company Dr admin it is a fraudulent pathetic company that prey on people that tick accidentally,
wrong boxes
when filling out a provisional license it does not cost £200 for it. 😡 luckily I used a credit card to set up this and was alerted by them this is also backed by ourso called uk government……….mr jermy
November 1, 2023
Unprompted review
Reply from Dr Admin
Dear Mr Jermy,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company.
When completing your Driving Licence Application with us, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if the cancellation of membership was not requested.
Please note that everything is clearly outlined on our website and during the application process, specifically on the payment page. I invite you to visit our website once again and review our Terms and Conditions as well as the Privacy Policy section.
Furthermore, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are also receiving cancellation requests from customers who are still within the trial period.
Moving forward, if you need any further assistance, please do not hesitate to get in contact and send us an email at contact@dr-admin.co.uk
Kind regards,
Kelly
Customer Support
Dr Admin
THIS COMPANY IS FRAUDULAND AND HAS…
THIS COMPANY IS FRAUDULAND AND HAS TAKEN 3 PAYMENTS OUT OF MY ACCOUNT AND REFUSE TO GIVE MONEYBACK AND JUST STOPPED THE SUBSCRIPTION
SO MANY PEOPLE HAVE GONE THROUGH THE SAME SITUATION
THERE IS A USELESS WOMAN THAT ANSWERS PHONE AND MAKES UP EXCUSES SO £202 WAS TAKEN FROM MY ACCOUNT JUST FOR HELP FILLING FORM FOR DRIVING LICENSE .HAVE SOME SHAME
October 31, 2023
Unprompted review
Reply from Dr Admin
Dear Emma,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company.
When completing your Driving Licence Application with us, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if the cancellation of membership was not requested.
I must advise that everything is clearly outlined on our website and during the application process, specifically on the payment page. I invite you to visit our website once again and review our Terms and Conditions as well as the Privacy Policy section.
Furthermore, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are also receiving cancellation requests from customers who are still within the trial period.
Moving forward, if you need any further assistance, please do not hesitate to get in contact and send us an email at contact@dr-admin.co.uk
Kind regards,
Kelly
Customer Support
Dr Admin
This company is run by crooks who scam…
This company is run by crooks who scam people into thinking they are using the DVLA website but are in fact a 3rd party 'admin' company who charge £89 for a 3 month 'subscription' that you are unaware of because the process is so untransparent. Don't go anywhere near them, a replacement driving licence costs £20, make sure you are on the official DVLA website, these guys pay to come top of the search engine so you think they are legit but they are anything but. Shameful!
October 26, 2023
Unprompted review
Reply from Dr Admin
Dear Paul Messiter,
Thank you for leaving us your feedback that can help us improve our service. We are sorry about your having such a bad experience with our company.
When completing your application for a licence replacement, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if the membership cancellation is not requested.
Please note that everything is clearly outlined on our website and during the application process, specifically on the payment page. I invite you to visit our website once again and review our Terms and Conditions as well as the Privacy Policy section.
Furthermore, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are also receiving cancellation requests from customers who are still within the trial period.
Moving forward, if you need any further assistance regarding your application with a reference number ending in 733702, please do not hesitate to get in contact and send us an email at contact@dr-admin.co.uk
Kind regards,
Kelly
Customer Support
Dr Admin
Advertisement
SCAM!!!!!!
We've applied for a renewal driving licence THROUGH the GOV website, it then redirected us to Dr Admin and was charged £65 admin fee plus a £14 fee for my driving licence, plus the bank doesn't want to know
How sad can these people be to scam people! sick sick people.
October 22, 2023
Unprompted review
Reply from Dr Admin
Dear Hollie,
I apologise for the inconvenience and it would be appreciated if you could contact us to share further details with us so we can handle the situation in a better way.
It would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail. You can also contact us at contact@dr-admin.co.uk
Kind regards,
Kelly
Customer Support
Dr Admin
Fraud
Fraud. Now I have all of my money back, I have reported to action fraud:
https://www. actionfraud.police.uk/
Feel free to copy and paste the text below to email the company:
Thank you for your email.
I'm sure you must be aware of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which provide for the cancellation of any online services contract within 14 days at the consumer's discretion.
Aside from the fact that it is both illegal and unethical to sign a 16 year old up to such a contract, the prevailing law provides that:
10.—(1) Before the consumer is bound by an off-premises contract, the trader—
(a)must give the consumer the information listed in Schedule 2 in a clear and comprehensible manner, and
(b)if a right to cancel exists, must give the consumer a cancellation form as set out in part B of Schedule 3.
(2) The information and any cancellation form must be given on paper or, if the consumer agrees, on another durable medium and must be legible.
(3) The information referred to in paragraphs (l), (m) and (n) of Schedule 2 may be provided by means of the model instructions on cancellation set out in part A of Schedule 3; and a trader who has supplied those instructions to the consumer, correctly filled in, is to be treated as having complied with paragraph (1) in respect of those paragraphs.
(4) If the trader has not complied with paragraph (1) in respect of paragraph (g), (h) or (m) of Schedule 2, the consumer is not to bear the charges or costs referred to in those paragraphs.
Since you failed to comply with paragraph 10 (2) in that you have neither provided a paper copy of a contract nor an email confirming contract terms, paragraph 10 (4) applies and the consumer cannot be held to bear costs or charges.
Further, and notwithstanding your failure to comply with paragraph 10, paragraph 30 allows the consumer to cancel a contract for online services within 14 days of the contract being entered into:
Normal cancellation period
30.—(1) The cancellation period ends as follows, unless regulation 31 applies.
(2) If the contract is—
(a)a service contract, or
(b)a contract for the supply of digital content which is not supplied on a tangible medium,
the cancellation period ends at the end of 14 days after the day on which the contract is entered into.
The contract was entered into on August 9th, and you received notice of cancellation on August 21st. You do not have the right to disregard statutory obligations and are therefore in breach of the law.
Finally, it is very clear that your opaque terms and conditions and deliberate obfuscation are de facto a dishonest, false representation made by you in order to gain for yourselves and cause loss to another. I'm sure you are fully aware that this is the definition of fraud, as prescribed by the Fraud Act (2006).
You will immediately refund the full amount should you wish to avoid further action.
August 9, 2023
Unprompted review
Reply from Dr Admin
Dear Richard,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations.
Once again, it would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail. You can also contact us at contact@dr-admin.co.uk.
Kind regards,
Kelly
Customer Support
Dr Admin
My cases shows they choose to scam people
100's of bad reviews. Not much more I can add. Unfortunately even myself who I consider savvy fell for thinking they were DVLA and missed the small print.
My review isn't about their service. It's about their customer service. I immediately emailed them asking them to cancel my account. I have proof of this.
Besides, the cancel button on their website at times gives an error (404) it's doing It right now for example.
They ignored my emails and kept charging me every few months.
I complained again and then finally got a response which when I responded I got ignored again.
They said I didn't cancel in time. Well i tried to and it's clear they can see my messages mails.
My bank and your bank will refund you. Just issue a chargeback. This company has so many claims they aren't trusted and when I paid them I got a fraud alert. That's how bad they are.
This review however is on their customer service , after I made my mistake and after I've clearly had told them to cancel. If they continue failing me then if you are someone who forgot to cancel you can imagine what service you'll get.
I'll report back once I issue the chargebacks and once customer service comes back to me if they do.
July 6, 2023
Unprompted review
Reply from Dr Admin
Dear Sir or Madam,
Thanks for taking the time to write your review. We are very sorry to read your dissatisfaction, but we would like to thank you for bringing this to our attention. It would be appreciated if you could provide the registered email to get in touch with you and further discuss this in more detail.
Kind regards,
Kelly
Customer Support
Dr Admin
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