Dragonflyshipping Reviews 

Quicker than expected time. Kept me posted on packages location and was easy to track. Delivery person was friendly.

I received a notification saying:

"Hooray! Your package is here
Great news! Your parcel has been delivered today. It was left in your mailbox or mail slot. Happy unboxing!"

...Well Yes, But Actually No... the parcel wasn’t in the letterbox because it was too big... half of it was sticking out... so it might have been stolen by the neighbours... I’m not happy about this... luckily I was at home so I went straight to the letterbox...

Edit: *sigh*.... it's happened again....

they will always ignore the instructions for when you are not home, and they will always take 2 to 3 days for packages that should be delivered next day. if you need your package tomorrow, dragonfly cannot deliver.

80% of the time it goes wrong, and I’m pretty sure people are sponsored to write positive reviews. Multiple times a package was expected with an ETA that does not make sense (00:25 - I sleep at this time like most of the people who have a job…) and of course they miss the delivery and the next day their tracking system is incapable of giving me a new delivery time, it’s still stuck on the failed delivery schedule of the day before.
Maybe beter this way, I’ll get refunded so I don’t have to interact with their employees who most of the time just drop the package next to the door, knock on my door and windows and is already in the truck before I can even open my door.
So please step up and update your tracking system that may work great to transport packages but the last kilometer to the house needs more attention.

This carrier is the worst I ever experienced.
I ordered a product from Amazon and got notified 3 times of an upcoming delivery. So I made sure I was home the whole day. Everytime I got an email the package couldn't be delivered, because there was noone home. I called Dragonfly and emailed them, but they were unaible to give me any service. After 3 times the product was send back to sender.
So I ordered it again. The same thing happened: three delivery atttempts, everytime a message I was not home, so it couldn;t be delivered. I work from home and was there on all six(!) days. The whole process took more than 3 weeks and now I'm still waiting for the product, which is going back to the sender. I never want anything to do with Dragonfly ever again

Alles prima

Disgusting! Don’t trust this company. I’ve never had such a bad experience as with them in my life! You can’t call them or write. The line is always busy. There is no digital contact. They reported that my parcel is delivered but there was no parcel around. Not at the door, nor at my neighbours. It is a huge scam!!!

I always get my orders on time with Dragonfly. Almost always have delays with DHL or PostNL. Really hope Dragonfly becomes more popular.

Delivery person was friendly and polite. He followed my delivery instructions perfectly. This is a very good courier service.

First they ask you to fill in an alternate dropping option in case they don't find you at home, but then they don't follow it.
Secondly, they don't give you another time and date, just a "we'll deliver it to you soon".
And thirdly, customer services doesn't pick up the phone. I was on a wait for more than 30 minutes. And obviously they don't have a chat option.

This is a complete joke. I hadn't even heard about them before, my package just got assigned to them for some reason.

Package wasn't delivered, even though they were right at our door. Customer service told me it would come the next day, still haven't received anything. Now trying to call again, with a wait time of over 2 hours. Not great.

The order came in time as said in the app and the products are very good quality

Perfect condition and on time delivery as specified in the email 👌

Netjes in de brievenbus en direct een melding via de mail. Top.

Absolutely outstanding delivery service. Every single experience has been excellent: punctual, reliable, professional, and incredibly well organised.

The tracking is accurate, communication and follow-up are excellent, and deliveries arrive exactly when expected. It is genuinely refreshing to deal with a company that simply does everything right and consistently delivers on its promises.

This is the level of service every delivery company should aspire to. Highly recommended!

It's the second time when I got the message that the ordered item was delivered to my letterbox. Two different orders from Amazon, same irresponsible attitude from Dragonfly. Shame!

Worst delivery service. No real timeframe (between 08:00-22:00) and this time the tracker on the website says my package was given to a neighbour, for more information I should read the mail. But I never got a mail from them, so my direct neighbours have no clue and neither do I. Why is it so difficult to have the house number also in the tracking notification on their website?
No real way of contacting customer service, besides the hotline with a +30min waiting time. When you call them it says "Your waiting time is less then 30 Minutes". Well I"m currently sitting in their hotline for 33 minutes and still didn't talk to anyone. If I could, I would give 0 stars.

This is the 5th time receiving a parcel from Amazon, delivered by DragonFly and I’m not amused with them.
They don’t provide any “Time Frame” for when they deliver your parcel while claiming they calculate the quickest route between every delivery stop. The only information provided is “We’ll deliver your parcel between 08:00 and 22:00”.
And to make things even worse, they sent you an email saying to provide instructions in case you’re not home. Clicking the link in the email shows a page where you can leave details if your house is not easily found and they have a checkbox to say if a parcel can be left somewhere around your house or not.
I live in an area where porch pirates are very active, always check the box NO for leaving my parcel unattended but they ignore the instructions always. Already had 1 parcel stolen and another one I was just in time to pick it up, fully in sight of the whole street.
Can’t recommend this “delivery service”