Dragonflyshipping Reviews 

Never receive packages on time or at all!

Delivery on time scheduled even on Saturday enening at 20:00 in the evening.

everything is fine and professional, as it should be...

they threw the package from the street to the front door, which failed. They had to pick it up again and threw it at the front door for the 2nd time. She didn't ring the doorbell. They did not follow the delivery instructions. Worthless company, this is the 2nd time it has happened with DragonFly delivery drivers. My order arrived damaged.

Nette communicatie d.m.v. meerdere foto's. En super snelle levering.

Trusteble and kind, perfect delivery

Never once I got a good experience with them. It's the second time they notify the delivery but they're not even phisically at my place! And it's lost.

Spot on. Good quality service.

I had excellent experience. The driver delivered it on time within 24 hours of placing the order.

They always ignore delivery instructions (even as simple as "call this number when you arrive for someone to come to the door") and just mark your parcel as if you were not home. They won't even deliver to drop off points, got 10 packages returned back to sender because they just didn't even try. Never had an issue with DHL but this service ALWAYS failed to deliver packages. I reached the point that when I see something is shipped with dragonfly I just start the refund procedure and buy it somewhere else instantly, as I know it won't be delivered anyway.

my experience with the Dutch subsidiary of Dragonfly is not positive, deliveries are made late (which might happen) however tracking gives false information.

For a delivery company is not acceptable to systematically send a mail with a tracking code pointing to a web page with info that the parcel is out for delivery (generally in the morning) and that it will be delivered before 22:00 , a message that is _never_ updated during the day nor even when (second time it happens now) the day after the parcel is not delivered yet.

Never had a dragonfly delivery and already hate it on my first time. Was waiting the whole day to finally hear "sorry, we cant deliver today. We will try again soon" at 22:05 (they were supposed to deliver before 22:00. So basically they suck as bad as any other delivery service

Accurate and prompt delivery information.

Dragonfly is a company that never fails to find a problem for every solution the world might face them with! If I could describe the drivers in one word, that word would be consistency! However, that consistency had to give in at some point, as nobody is perfect, and that day was today. After an unbroken streak of messing up every order by either seemingly smacking themselves over the head with the package or delivering it to the wrong place, sometimes even the wrong city, Dragonfly managed to deliver an intact package to the right place in the end. I want to thank them for the Herculean task of following Google Maps instructions and send my warm regards to them for their reliability. I am proud to admit will continue to use Dragonfly when I have no other choice, without my knowledge, or when I did not really need the package in time anyway. 10/10

Goed communicatie en service

the speed it came my way and the product itself

If I could give zero stars, I would. I’ve never seen a company make DHL and PostNL look good.

For context: we have a doorbell camera and we live in the city.

We ordered a package in week 1. They tried and said we were not home (we were). No one rang the doorbell. They tried again 2 days later, again they did not ring the doorbell. We were home again.

We ordered another package 2 days (hoping it would not be shipped by dragonfly). We were unlucky because we were so called not home again for that one. We are now in week 2. I called dragonfly and made a complaint about both deliveries.

In week 2, they tried both tried to deliver again on seperate days we were home. According to them we weren’t home.

We contact amazon, we had called dragonfly over 7 times. Left 7 complaints. It had escalated to their so-called supervisors. Nothing came out of that, not even another delivery attempt. Amazon said they would not ship the packages again through dragonfly, but they did. Now we have 3 packages they’re holding hostage.

Week 3. We are home. My e-mail gives a notification. Another delivery attempt. I sent another complaint.

I called the helpline through (085) 083 50 13. We had to be patient. They could not give the adres of the warehouse, we were not allowed to pickup the packages. We were not allowed to speak to a manager. They ‘promised’ they would deliver the packages (you can guess it did not happen). I spoke to a guy Samuel, he was nice but blocked us from talking to a supervisor. We then spoke to a woman. Rude woman. Told us we were not patient enough. We were too much for asking we could just pick up our packages.

They are still actively refusing to deliver the packages because we live in the city. Not a single time was a doorbell pressed. Our complaints were escalated a week ago. We can’t tell.

They’re holding our package hostage because we are complaining. We still don’t have our packages. No communication, just blaming us.
Give me the damn packages. Stop stealing.

After other 3 days my package is still not here, I have been refunded by amazon and still today I received a message that the courier delivered bij iemand..the attach two photos one black one and one of a number close up of a door were I went and nobody knows about any package received. The cherry on top of the cake is the picture..really what a company. If you live in dordrecht just cross your finger

Delivery came as inform on the email