Dragonhawkofficial Reviews 

220
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the tattoo machines and equipment, noting that products are reliable, affordable, and perfectly suited for both beginners and experienced artists. People also deeply appreciate the helpful support team, highly informative website, and smooth shopping process that makes purchasing new supplies very easy. However, some customers also noted significant delays with shipping, experiencing very long waiting times and issues tracking their packages across international borders. A few reviewers additionally experienced frustrating problems with missing items in their packages or products arriving broken and failing shortly after delivery.

What people talk about most

Product

Clients share positive opinions on product, highlighting great quality, excellent value for money, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made and... See more

Order

Users describe ambiguous interactions with order experiences, as many customers report fast delivery, correct... See more

Delivery service

Customers had ambiguous experiences with delivery service, as while some reviewers praised fast shipping... See more

Service

Reviewers mention positive feedback about service, describing the team as very fast, accommodating, always... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered twice now from the Dragenhawk official website. It takes some time to arrive, but the packages are well-packaged, with no damage, and the shipment is trackable. Once I need new supplies... See more

Rated 5 out of 5 stars

Picked up a Mast Fold 2 after using a wired machine and I absolutely LOVE it. My wired machine was significantly more money but now the fold 2 is my go to, every day machine. Id love some more colou... See more

Rated 5 out of 5 stars

Customer service is excellent. Very fast and very accommodating. The Dragonhawk Mast Pro, Year of the Horse machine is a real beauty. Very quiet, very little vibration. No comparison to my coil mach... See more

Rated 5 out of 5 stars

good pen guns and cartridges never went wrong with the company,orders always on time and good tips


Company details

  1. Tattoo Shop

About Dragonhawkofficial

Written by the company

Dragon Hawk was founded in 2001 with the aim of enriching the tattoo market with tools that simplify the art of tattooing.

Dragon Hawk creates equipment suitable for beginner and professional tattoo artists. With people in mind, Dragon Hawk tries to provide an array of products made specifically for tattooing purposes. We are a team of tattoo enthusiasts who share a love for this art and are deeply rooted in the art of tattooing culture.

In 2006, we quickly established ourselves as one of the market leaders for innovative, high-quality tattoo equipment according to the highest quality and medical standards.


Contact info

4.2

Great

TrustScore 4 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(220)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought your Bluetooth printer

Bought your Bluetooth printer. Please make an update where you can lower the volume on it or remove the vocal. It’s really irritating and I feel the urge to open it up and remove the speaker. It works great but the sound make it feel cheap temu shit. Please create an update for it

April 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

It's my second time buying from Dragonhawk and I am super happy with everything

It's my second time buying from Dragonhawk and I am super happy with everything. First time I bought a tattoo machine, and then I came back to buy the same machine for a friend of mine because I absolutely loved mine. Products are super high quality, well packaged, orders can be easily traced, shipping info is always available, they move fast, communicate clearly and so on and so forth. I will definitely be coming back whenever I will need something they sell. 10/10 would recommend.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Site feels suspicious but everything i ordered arrived

Ordered there (from germany) with paypal and the shop looked legit enough that i forgot to check if this one has bad trust reviews (which i usually do). after seeing that the receiver was some name out of what i assume are chinese letters i got a little panic that i might fell for a fake shop. After 4 days i got the email that the package is shipped plus tracking number and was thinking okay everything is alright. then i checked the tracking-website on Trustpilot and it has a very bad reputation with over 1000 reviews and i thought damn maby it was a scam. then after 2 or 3 days i got an email from my local delivery company (dhl) which sayed they recieved the package and it will be deliver in 2 days. Then i finaly received my package, with everything i ordererd execpt the tattoo machine, but this one was then delivered the next day in a seperate package. So everything went well, i got everything i ordered and it was quite fast for a package from china. with 8 days for the first package and 9 days for the second. So i am leaving a review here in case other people also get panic if this could be a fakeshop

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fast as all get-out

I was a little nervous after I bought my mast archer S tattoo kit from here because I thought the deal was too good to be true, but honestly could not have better things to say about this dealer. The package came from China to California in 8 days and I was able to track the whole thing on 4PX. So I would recommend this site wholeheartedly.

March 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent quality for best price!

I have bought fold pro as a back up mashine only. I normally used cheyenne hawk pen but i've found fold pro being so much better. Battery lasted for 7! Yes seven hours of work. Mashine is overall good quality buld and easy to set up. And it so much juice in it. I also ordered Mast printer and its a pretty dicent one i have no issue wit it whatsover. Must say that delivery to UK took abot 10 working days and i am tottally alright with that. What is also should be said is that it came with 2 presents and i am so flatgered with that. Ive got sterilising station for my mashine as well as pack of 20 cartridges. Highly appreciate that. Will buy more from Dragonhawk ad will recommend to others!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing and outstanding by dragon hawk…

Amazing and outstanding by dragon hawk , the tattoo gun is amazing and it’s my first time tattooing , and omg i must say everything inside the box will get u excited ! I straight away used my tattoo gun and it worked like a gem 🌟🌟 the items that came with it example the little pots you will need and gloves etc even the fake skin , I will definitely recommend and be buying again in near future thank you so much dragonhawk 10/10 service

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Waiting for the shipment to arrive for 25 days

I have been waiting for the shipment to arrive for 27 days. I've sent several email to customer support and the few time I get a reply, they only answer to certain parts and ignore the rest. My shipment has been stuck in Madrid for 20 days and I still can't get any information on why. A friend of mine made the exact same order to delivered in the same city two weeks after I did my order. He's shipment is due to arrive in 2 days with a complete different transport company with no explanation why. Don't order from this website.

November 18, 2024
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Hi Marta,

We sincerely apologize for not responding to your email promptly due to the time difference and the weekend. Once we received your email, we promptly took action to address your concerns.

We are committed to improving our service because your satisfaction is very important to us.

If you have any questions or need further assistance, please feel free to contact us via email. We are here to help you resolve any issues!

Thank you for your understanding!

Rated 5 out of 5 stars

Everything went fine, great deals for a perfect delivery

I've come here after a successful order as I wasn't sure at first from reading bad reviews. Everything went well. The colour of pens that were part of my order were out of stock so I had to reply to an email about whether I wanted to wait or choose another colour. After that the delivery was sent in good time and everything arrived safe. I got the mast archer 2 machine bundle with a bunch of extras. I have nothing to complain about. The stencil paper may be a bit rubbish unless I've not got the correct stuff to make it stick properly which may be the case. The fake skin seems tough but I don't have anything to compare it to either. At least it allows me to practise. The variety of cartridges in the bundle was supposed to be a selection but it was only 2 types, 5 round liner and 7 mag. That's fine, I just didn't know what was in the box. It comes pre sealed so that's what's supposed to come. I expected more than two types but it's fine. For the price of everything compared to this country, I got a whole bunch of stuff for less than the price of the machine here in the UK. Check your junk folder for tracking confirmation etc.

June 27, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

DO NOT LISTEN TO BAD REVIEWS! Exceptional service!

Do NOT listen to bad reviews. The service I received from dragon hawk has been second to none! They exceeded my expectations in every way.

I made an original order and was scared off by negative reviews. To which I messaged dragon hawk official on several platforms to cancel my order. Each platform replied within half an hour and dealt with my request quickly and efficiently.

I then placed a new order as I was reassured by a friend and I have zero regrets.

Fantastic customer service. Delivery sooner than expected. Superb products.

I could not be happier.

Thank you Dragon Hawk Official. I will be using again. 5 stars!

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

All around Great!

Fast shipping, great communication and quality product!

I will 100% be buying from this site and if you see negative reviews, don't believe them. This company went out of its way to ensure a great transaction.

Ps. Mast Archer 2 is awesome! Buy it ;)

December 8, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

This is a fraudulent site

This is a fraudulent site. The contact info is fake and some hotmail pulls up with no responses and no tracking info or even acknowledge of a purchase. They took hundreds from me for a purchase I have opened investigations into for refund and to shut down the site

November 18, 2023
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Apologies for the confusion regarding your order. We understand that you may not have received the confirmation email we sent, and this could be due to it being redirected to your spam folder. By the time we became aware of your email, we had already processed your refund. We want to clarify that we are a legitimate website and are not involved in any fraudulent activities. We strive to provide reliable and trustworthy services to our customers.

Show reviews in all languages. (220 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look