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Dr. Dabber  Reviews 9,977

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and innovative design, often highlighting devices like the Switch2 for its performance and ease of cleaning. Many people also commend the exceptional customer service, noting its responsiveness, helpfulness, and willingness to resolve issues quickly, even offering replacements when needed. The delivery service is frequently mentioned as fast and efficient, contributing to an overall positive user experience. However, some customers also noted issues such as short battery life on certain models, although the device clearly indicates battery levels. A few other people also felt that some product designs were poorly thought out, citing difficulties with cleaning or fragile glass attachments, and occasional problems with order fulfillment or unresponsive support.

What people talk about most

Product

People report positive experiences with products, with many customers expressing satisfaction with devices... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the devices as top-of-the-line, built... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as phenomenal, unmatched,... See more

User experience

Customers had positive experiences with user experience, highlighting the product's ease of use and cleaning,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Ghost2 is hands down the best portable I’ve used. Great low temp dabs, lots of customization without a needless screen or other gimmicks. Cleaning is an absolute breeze and the replacement atomize... See more

Rated 5 out of 5 stars

My EVO daily driver stopped working after my warranty expired. I contacted customer service. They contacted me with this response. "Unfortunately your warranty has expired but, we are going to send... See more

Rated 5 out of 5 stars

There is not a better product at this price in my opinion. If this product didn't work out I was gonna give up and move about $100-150 up the ladder to see if I could find something longer lasting/ea... See more

Rated 5 out of 5 stars

Customer service is one of the best in the industry. Anything I’ve ever needed has been taken care of and delivered back working like new again. The switch 2 is one of my daily drivers for concentrate... See more


Company details

  1. #11 of 36 best companies in Vaporizer Store
  2. #21 of 43 best companies in Cannabis store

About Dr. Dabber

Written by the company

Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.

As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.

The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.

-4 time winner of IBA Customer Service Department of The Year awards

-Customer Satisfaction Score (CSAT) 91% positive

-BBB accredited with A+ rating and 4.9/5 customer review rating

-4.9/5 Google review rating

-4.5/5 TrustPilot review rating

-4.7/5 live chat rating

-95% service level & an average 20 minute email response times during business hours.

Here at Dr. Dabber, we do not settle for anything but perfection!

Shop Now


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Banned for asking cleaning questions

After asking about cleaning tips for the Switch 2 titanium chamber on Reddit, and emailing the company regarding the titanium chamber smelling of burnt metal and creating vapor WITHOUT an insert in.. they told me it’s impossible, and warranty doesn’t cover “vapor flavor”. They insist the seal is impossible to break and therefore it’s user error. They refuse to acknowledge that the device itself is smoking. After asking for help online they banned me from all their social media platforms, effectively cutting me off from all online help, promos and discounts.
They are replacing the device, but claiming it’s not a warranty replacement, just a one time replacement.

They are deleting what they perceive to be negative user experience.
3000+ dabs in, product worked great until it started tasting like burnt metal and I discovered the chamber was smoking without oil or insert. Days of cleaning and no solution.

They said: “ Our warranty covers issues with the unit not functioning as intended. As long as the unit is heating up and producing vapor, it is working as intended. Flavor is not something that is covered under warranty.”

Even though the titanium is smoking by itself. That apparently is “intended” this sounds extremely dangerous and potentially a health hazard

FANTASTIC product for the first 6 months. Spent over $800 on aftermarket accessories for it. You can tell I love the Switch2, just not the reactions to honest user feedback / inquiries

June 14, 2026
Unprompted review
Rated 2 out of 5 stars

Syacmore hill ahesh

First off, I want to thank the entire Dr. Dabber team for the support you’ve shown over the years. I truly appreciate every device you’ve sent and the fact that you’ve supported what we’re building.
That said, I’d be lying if I said I wasn’t a little disappointed. Over time I’ve received multiple Ghost devices, and while I’m grateful for every one of them, I recently reached out about the new device and was told no. At the same time, I see newer creators and influencers receiving the latest releases, which honestly leaves me feeling a bit overlooked.
What makes it difficult is that the events I organize aren’t just personal projects. Most recently, our event raised nearly $5,000 for veterans. We’re actively bringing people together, supporting good causes, and introducing brands to passionate consumers in a genuine way. Because of that, I hoped there might be an opportunity to showcase some of Dr. Dabber’s newest innovations at our events.
This isn’t coming from a place of anger or entitlement. I’m genuinely thankful for everything you’ve done. I just wanted to be honest about how it felt from my perspective. I believe we’re creating real impact in our community, and I hope that can be recognized alongside the reach that traditional influencers bring.
Regardless, thank you again for your continued support, and I look forward to working together in the future.

May 18, 2026
Rated 5 out of 5 stars

I love my Switch2!!

I love my Switch2!!! It’s great that I don’t have to spend $$$ on butane! The sapphire insert and the JNG Joylink carb cap make excellent smoke!! Upgrade!

May 16, 2026
Rated 5 out of 5 stars

Good product

Ordering was easy, I like that we can choose shipping insurance, delivery wasn't too long. It's the only product I use now and it works well!

May 10, 2026
Rated 5 out of 5 stars

This is the future!

Thank you so much for the first responders discount. We are loving our switch2. I have nothing but good things to say about this company. Truly satisfied!

May 13, 2026
Rated 5 out of 5 stars

Best product in its category

Best product in its category. Period! Switch 2 blows me away at how well it works. Not only does it work amazingly, it’s 10x easier to clean than my OG Peak. The quartz bowl it comes with is such a night and day difference to using ceramic. Good job Dr. Dabber

May 12, 2026
Rated 5 out of 5 stars

Love dr dabber

Love dr dabber. I’ve purchased several devices from them. Their customer service is unmatched. Their devices are truly top of the line.

January 12, 2026
Rated 5 out of 5 stars

Love dr dabber

Love dr dabber. They have the best product and amazing customer service. Took care of my order in fantastic timing and hooked me up will a lil sum. Would definitely recommend to all friends.

May 12, 2026

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