DreamCloud Sleep Reviews 2,645

I spent a longtime researching quality and price, this hit the spot in both categories and I am pleased with my purchase

The service provided was excellent and very pleased with the quality and comfort of the mattress

Very comfortable and my back pain has eased a lot. My first foam mattress which is as heavy as my last pocket sprung one. Only negative is it is very warm which will be a positive in the winter.

The ease of navigation on the website was flawless and the price is very competitive to rivals.

When I decided to replace the mattress on my bed my daughter suggested that I should look at a DreamCloud mattress. I found their pricing to be very competitive. It was simple to select, order and pay for the mattress that I decided that I wanted. Their delivery date selection was very good and the courier that they used to deliver to me were very good also.
I have found the quality and the comfort to be amazing and I'm very happy.

I brought the DreamCloud luxury hybrid mattress after recommendation . I was concerned about buying a mattress without trying it as I have chronic pain and back issues but the returns policy and the recommendation reassured me. I have had the mattress for a month now and it probably took me a few days to get use to it as it is quite firm but now I find it extremely supportive and comfortable and I get a much better nights sleep.

Absolutely appalling company. I opened the door asked them to wait two minutes on the door step whilst I sorted out my house cats and they ignored me and drove off. Ignored all calls off my partner to see what was going on and said now they can’t re deliver until end of next week! We have had to cancel the order, and await our refund. The communication is awful and the carrier company is a waste of time. Avoid at all costs!

Easy to contact. Eloise was efficient, patient & helpful.

Did a bit of research before buying a Dreamcloud, but found that the choice was far too widespread and a bit of a minefield. I plumped for a Dreamcloud but nearly went with a Nectar mattress. How was I to know that Dreamcloud are made by Nectar....!!!
Overall I am really pleased with the mattress, medium firm and no roll together.
My only bugbear is that along with the mattress i ordered, mattress protector, duvet and pillows.. Why do they have to be delivered on two separate deliveries....

Worst company ever. They guarantee 100% satisfaction. What I received was a very uncomfortable experience and a very difficult return. They approved the return but did not refund the money. I contacted them several times. Finally had to go through my credit card company. It has been a complete waste of my time and energy for 5 months.

Do not bother.

Ok good points - The mattress is comfortable.

Bad points - the packaging was wet, damaged, muddy, dusty generally filthy. I raised a concern and got told don’t worry the mattress is in a bag as well 🙈🙈🙈

Frequent turning - you literally have to turn it weekly or it starts to miss shape.

Mattress protector - This is the fun bit, It’s made by Nectar and has this on the box, Dream cloud and Nectar are owned by the same company. It clearly says on the box Waterproof, the images and description are identical on both web sites apart from dream cloud exclude the last one, the price is also the same.

Dream cloud claim whey they say water proof they mean resistant even though they mean completely different things. And even though the top linen companies in the company agree that proof means proof dream cloud Aparently can re-right the dictionary 🤣🤣🤣🤣

Warrantee - mean nothing, life time Aparently ? So 2 months old and due to failure of there waterproof protector our mattress is now damaged, they won’t replace even though it’s there fault and call it normal ware and tear.

365 day trial, yep means nothing as they are saying ahh yeh but damaged due to normal wears and tear.

Don’t waste your money go to a bed shop speak to some one in the know and deal with a person.

This company have some of the worst service I have ever experienced

Avoid like the plague! I was given my three hour delivery window, the driver pulled up to my apartment building and drove off with no explanation. Nobody contacted me, absolute radio silence. After countless calls back and forth I was guaranteed another slot that evening. Again, nobody showed. No calls. Nothing. After more calls, long waits on hold to DreamCloud and their delivery partner I’m told nobody seems to have a clue what’s happened to my delivery and it would be at least 48 hours before I could maybe get another, but could be more. What’s more, a refund would take five days. I’ve cancelled my order and will just await my refund. I cannot stress this enough, do not order from this company if you actually want your product to arrive.

There was nothing wrong with the purchase process or delivery both easy and top notch.
The problem lies with the mattress itself, after only 4 weeks the mattress has a sunken area, in fact it has 2 sunken spots as I turned it after 2 weeks.
Dissatisfied

Lovely mattress. High quality and very comfortable. I left it for few days without sleeping on it to expand completely. Very happy customer.

Very helpful and responsive Customer Support.

Although the mattress did not work for me the support team sent an enhancer to see if that helped. It did but not enough I'm sorry to say.

Ultimately, after 2 months, I returned the mattress with a full refund. The pick up a repayment completed within a week.

I have had one of these mattresses for not quite 2 years.
After a time they go very soft and not supportive causing myself and my husband chronic back pain.
I called to report this problem and absolute no interest from the company, I had to go to another company to get the mattresses inspected.
After 1 failed to appear appointment they finally can to inspect using a piece of string across the bed to determine the problem.
Very poor after sales for the wonderful lifetime warranty apparently given!
In the end I bought a mattress for £130 off Amazon much better quality and comfort.

Easy ordering process. Helpful customer service. Delivery service was great. Mattress unpacked and will be left for a couple of days to expand back to normal size before using, as advised. So unable to give review of mattress at this time.

If u could give 0 stars I would. The mattress i bought from dreamcloud had damaged my back terribly and theyve now refused to collect it even though it has a 365 day return policy. The mattress is in perfect condition and they've messed me around for 3 months multiple calls loads of my time wasted. Theyve agreed to collect it twice now asked for pictures and videos which ive provided and still wont collect it. I wouldn't buy anything from this company ever again terrible! Your reply says reach out to your support team but ive done that plenty and they have messed me around for months. Tell them to contact me! Duk54048

Really helpful

Nicely detailed information on the DreamCloud website made choosing my ideal mattress easy, supported by plenty of online research. The ordering process was efficient and simple. Pre-delivery updates were regular and useful. Delivery was on time as selected. The product itself is all I was hoping for. After a pitiful experience with another mattress company leading to a cancelled order, DreamCloud's performance was spot-on.
One warning: These things are indeed heavy and, whilst I managed to get the packaged mattress upstairs and onto the bed base on my own, I would advise seriously considering the delivery to your room option!