Dreame Technology Reviews 1,067

Bought the X40 ultra and could not be happier. It requires very little maintenance that MUST be done to insure continued good performance. Dreame instructions are clear and concise. It makes my floors look great.

Love the product. Had issues with it heating up and shutting down. was trying to get it serviced. after multiple attempts finally got a response from the service team but then it was too late . Now trying to get back the cash i paid as assessment fee

Design compact et efficace. Seul bémol : le réservoir d'eau nécessite un remplissage fréquent dans les grandes pièces.

Subject: Urgent: Lack of Support and Service for Dreame Products

I am extremely disappointed with the lack of support from Dreame. I have purchased four of your robotic devices—three vacuum/mopping robots and one robotic lawnmower—and have encountered multiple issues requiring assistance.

To date, we have made 17 phone calls to your support lines at (02) 7908 0624 and (07) 3737 3143, sent multiple emails to support.au at dreame.tech and customercare at dreame.com.au, and left five voicemails—all without receiving a single response.

We also attempted to use your online chat service, but were simply redirected to call technical support or email the same contacts, neither of which has yielded any response.

Currently, we have devices requiring service:

One robot is unable to detect the water tank.
Another robot has a broken vacuum intake (the motor can be heard running, but it is not functioning properly) and is also failing to mop correctly—this appears to be a servomotor issue.
The only contact we have received from Dreame was one return phone call two months ago, during which the support agent was unable to diagnose the issue. Since then, we have had no further responses.

At this stage, we are unable to get any form of assistance from Dreame. Given the repeated failures in communication, I have formally escalated this matter to the ACCC.

I expect an urgent response and a clear resolution to these ongoing issues. Please advise on how we can proceed to get our devices serviced.

Powerful suction for pet owners! Cleans under furniture effortlessly, but the mopping pad could be more durable.

The Dreame L10s Ultra Gen2 vacuums and mops flawlessly! Auto-empty feature save time, though the app occasionally offline.

Not a great experience, bought the most expensive model they offer and it didn’t work anywhere near as well as I’d have expected. Due to a few delays in timings, we contacted them a few days outside of the 30 day period. Speaking to them is impossible, I’ll never understand why companies who sell to English customers don’t have agents who can speak and understand English fluently. Anyway, after a lot of back and forth, they agreed to take the product back and we did get a refund, I’d never recommend however purchasing with them as customer service is near on impossible unless you hound them.

Lying, cheating and manipulating. Don't have anything to do with this company.
Made the mistake of buying a robot on their website. It was CLEARLY stated that it was IN STOCK, delivery time only a few days. After I week I write to them and wonder where my robot is (since there hade not been ANY communication what so ever about the order) - and of course it was just a big fat LIE that it was in stock, they only wrote that to lure people to buy the robot from them instead of other resellers.

Do they own up to the lie? Of course not, as soon as they understand that you have caught them they ignore you totally. But the credit card is charged of course - that part they are excellent at!

WORST kind of company. This also means that the robot will NOT have the functionality that it is said to have since they are lying about everything else.

Will never buy from this disrespectful company again.

I bought this product while I was having my Ecovacs vacuum cleaner repaired, frankly it costs three times less, and it is 10 times more efficient. I leave all my carpets, it gets stuck nowhere, it is really good.

Just don't buy. After 2 months front wheel broke. After 1 month the charger socket on the back broke. Support is bad. Even they say 1 year warranty but in real life you have to pay to fix everythink even it's under warranty. Don't do mistake. DO NOT buy/waste your money on this rubbish.

Do not buy these products. Our machine (an L10 robot) stopped working properly after less than a year. When I tried to resolve the issue through the customer service process, they were incredibly challenging to work with and none of their solutions worked. The factory reset that they insisted that I do, made the vacuum stop vacuuming entirely. They still have not provided information about where I can send the vacuum to have it repaired. Super disappointing because the Dreame Z10 robot was a good product but I'll never buy another one again.
Avoid the expense and hassle and stay away from this product!!

Nothing but headaches with customer support. The technology is great, but the US support is totally non-existent. My vacuum arrived damaged, they refused to a) send me the two parts I needed, b) send me a shipping kit to replace the damaged box that arrived or c) pre send me a replacement so I could use that box.

They sat on my vacuum once they got it and refused to give me a timeline or any real updates. I had a ticket "escalated" for over two weeks. Any time I asked for an update they'd copy/paste the same response telling me my ticket was escalated and I needed to wait..... They did this for over two weeks.

I tried calling, they wouldn't even acknowledge that they got my vacuum. When I told them I had proof of delivery from UPS they told me to simply call fedex or ups to check on the status. It was like I was talking to a robot. Totally unprofessional too, could just hear random beeping and people yelling in the background on the call as well.

I finally had to file a dispute and get my money back.

Google it. It's not just me. There are COUNTLESS reports of how awful their support is. Avoid this company. They pump all this money into influencers and buy themselves great reviews. The tech is nice, but it's all a house of cards. It'll collapse as soon as you need help.

Literally trying to manipulate reviews in Sweden with "extended warranty" BS. Very shady business practices, STAY AWAY .

Purchased W10 Robo vacuum 2 years ago from Harvey Norman, more than happy during the past 2 with ease of use and its clean on vacuum and mop
Ceased to work and found that Dreame no longer have an active phone number in Australia and forced to communicate only by email to an overseas call centre
They do not have a repair centre in Australia and use 3rd party repairers, so do not hold spare parts in Australia.
It was quicker that I just found an independent repairer
So if I had to replace this vacuum I would expect that with paying in excess of $1500 that it should operate without issues longer than 2 years, not having an Australian phone number ( online phone number no longer active) and repair centre is a concern as it appears they do not expect to stay active in Australia much longer

I initially loved my Dreame X40 - it was a great robot vacuum until it stopped vacuuming completely after just two months. Given that I spent nearly a month’s rent on this device, I expected reliability and better customer service.
After troubleshooting on my own and providing multiple videos over two weeks, Dreame's support team approved only a repair, requiring me to send in the unit, which will take up to 15 business days. That means I would be without a vacuum for over five weeks after just two months of use.

Since I don’t think it’s reasonable to be left without a working robot for this long, I requested a refund under Australian Consumer Law (ACL), which entitles customers to a refund for major failures. However, the retailer Harvey Norman declined my request.

To make matters worse, Dreame has now completely stopped responding to me - I have not received a reply from them in five business days despite multiple follow-ups. This level of after-sales support is unacceptable for a product at this price point.

As a result, I will contact NSW Fair Trading to mediate.

This has never happened to me with my previous Ecovacs models, and I’m extremely disappointed with both the product’s lifespan and the after-sales support. If you’re considering this vacuum, be aware that if anything goes wrong, the resolution process is slow and frustrating.

Horrible support. L10s ultra lasted 9months and the vacuum died. Submitted a warranty claim and the company led me on a wild goose chase with no result for months. Avoid them like the plague.

Purchased L20 Ultra Robo Vacuum on 8 Jun 2024

Here are the leaking / flooding logs:
25 Jun 2024
1 Oct
21 Nov
4 dec
17 jan 2025 x 3 - changed out all accessories after it leaked the 2nd time tonight. After 5 min, it leaked again.

9 - 12 Dec 2024 - Sent for repair. Apparently it didn't work. We are so tired of resetting and cleaning the mess. It spoils almost every month.

Dreadful Service from Dreame Tech – A Total Nightmare

Dreame Tech undoubtedly has the worst customer service I’ve ever experienced. Customers are not taken seriously at all. They make countless promises but have been repeating the same excuses for nearly 4 months without any results.

I sent my Dreame vacuum and mop for repair. They promised it would take a maximum of 5 days. We are now almost 4 months later, and I keep hearing the same excuse: "Due to Black Friday, we are out of stock." This, despite the fact that I sent the device 6 weeks before Black Friday. It seems they use Black Friday as an excuse. What’s next? "The Easter Bunny is borrowing it, and as soon as he's done, we’ll send it back"?

I strongly advise against buying anything from Dreame Tech. Even if the product looks great, once it breaks, you’ll be left waiting for months. Calling, emailing, or pleading won’t help – they simply don’t care.

Buy here only if you enjoy stress, frustration, and ridiculous excuses.

From my Friend S. de groot

Purchased a vacuum from a retailer and it was on a good promotion with a large discount.
DREAME then offered the same product on their website at an even greater discount. The retailer could not match as DREAME did not give them the promotional support. Dreame head office/customer service didn’t want to have anything to do with the issue.
Not sure what would happen if you needed to make a claim. However based on this experience I think they would pass the buck.
Buy a different brand where there is better support

My Mova L600 suddenly lost suction power and my help tickets went unanswered. I wouldn't recommend buying electricals from companies without service centers nearby.