Dr Emma Pooley Reviews 

53
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I contacted Dr Pooley after I was advised to have an ECG and blood tests, neither of which were available by the NHS in the timescale required. On both occasions I was seen promptly. My ECG was c... See more

Company replied

Rated 5 out of 5 stars

The reason that I used Dr Emma. One phone consultation, three face to face appointments over a six months period no diagnosis from the N.H.S. Dr Emma within five minutes of seeing her gave me th... See more

Company replied

Rated 5 out of 5 stars

I have seen Dr Emma Pooley for several health issues. I have found her to be very help-full and attentive. She has advised me on what specialists to go to. Every consultation has been very helpful... See more

Company replied

Rated 5 out of 5 stars

I recently had a full health screen. Dr Pooley was amazing, she was everything you want in a GP - approachable, a good listener, kind, caring and very thorough. I have already recommended Dr Pooley to... See more

Company replied

Company details

  1. Doctor
  2. General Practitioner

Written by the company

This business is now permanently closed. Private General Practitioner in Southwell.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

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4.7

All reviews

(53)

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Rated 5 out of 5 stars

Prompt efficient service

I contacted Dr Pooley after I was advised to have an ECG and blood tests, neither of which were available by the NHS in the timescale required. On both occasions I was seen promptly. My ECG was carried out by Dr Pooley and the results and report were given to me there and then. My blood test results were back the next day with a comprehensive report.
Dr Pooley was very thorough and did not rush me. I wouldn’t hesitate in seeing her again should the need arise.

July 26, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear Susan, Thank you so much for taking the time to leave a review. It is great that you found the experience thorough and did not feel rushed. Warm wishes, Dr Emma Pooley

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Rated 5 out of 5 stars

it is refreshing to find a Doctor that has the time to listen to you.

I have had a few consultations with Dr Emma on various occasions during the past few years and I have always found them to be informative and pleasurable. I would have no hesitation in recommending her services to my friends and family.

April 29, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear Jean
Thank you so much for taking the time to leave a review about your experience.
I am so pleased that you have found your consultations informative and pleasurable.
Warm wishes
Dr Emma Pooley

Rated 5 out of 5 stars

I had a health concern that needed…

I had a health concern that needed prompt attention, and after a week of trying unsuccessfully ( and frustratingly) to see my NHS doctor, I contacted Dr. Emma Pooley. Remarkably, I had an appointment within two days. Emma is incredibly professional and her caring nature immediately puts you at ease. It is refreshing to speak with a doctor who fully understands and listens to you without rushing the consultation. She takes the time to thoroughly explain everything, ensuring that all your questions are answered and that you leave feeling reassured. For any medical concerns, I always see Emma. Her dedication and compassion make her an exceptional doctor, and I highly recommend her to anyone in need of quality medical care.

August 2, 2023
Unprompted review
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Reply from Dr Emma Pooley

Dear Julie
Thank you so much for taking the time to leave a review. Your endorsement is greatly appreciated. Warm wishes, Emma

Rated 5 out of 5 stars

I recently had a full health screen

I recently had a full health screen. Dr Pooley was amazing, she was everything you want in a GP - approachable, a good listener, kind, caring and very thorough. I have already recommended Dr Pooley to family and friends, which I would only do when completely happy with the care received.

March 19, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear Janet, Thank you for taking time to leave a review and for recommending my service friends and family. You have summarise how I try to be: approachable, kind, caring and very thorough. Warm wishes, Dr Emma Pooley

Rated 5 out of 5 stars

Excellent friendly service.

The reason that I used Dr Emma.
One phone consultation, three face to face appointments over a six months period no diagnosis from the N.H.S.

Dr Emma within five minutes of seeing her gave me the diagnosis and arranged for me to visit the specialist at the Park Hospital.

Any health issues going forward I will be using Dr Emma, thank you very much for your help in getting my treatment started.

June 20, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear Ian, Thank you for taking the time to leave a review. I am pleased to hear that are getting your treatment started. Kind regards, Dr Emma Pooley

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Rated 5 out of 5 stars

Dr Pooley has been looking after my…

Dr Pooley has been looking after my health and wellbeing for the last 7 years. She is always incredibly kind, approachable, efficient and works with you to achieve the best outcome. I cannot recommend her highly enough.

July 12, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear Alison, Thank you so much for taking the time to review my service. So pleased to hear that you have found me kind and approachable. I always tried to work with my patients to achieve the best outcomes. Kind regards, Dr Emma Pooley

Rated 5 out of 5 stars

I have seen Dr Emma Pooley for several Health Issues.

I have seen Dr Emma Pooley for several health issues.
I have found her to be very help-full and attentive.
She has advised me on what specialists to go to.
Every consultation has been very helpful as she understanding and know what you expect and is always very respectful.

July 1, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear Ellen, Thank you for taking the time to leave a review. I am delighted that you have found the service I offer very helpful and respectful. Warm wishes, Dr Emma Pooley

Rated 5 out of 5 stars

A very reassuring experience

A very reassuring experience. I was given time, courtesy and great treatment.

May 2, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear Mr Smith, I am so pleased that you feel you received time, courtesy and great treatment. Warm wishes, Dr Emma Pooley

Rated 5 out of 5 stars

Emma is a very approachable and caring…

Emma is a very approachable and caring lady. I have been impressed with her professionalism and understanding . It is so refreshing to have a GP who is able to devote sufficient time to properly listen to my health concerns. I highly recommend her.

June 27, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear David, I am pleased to hear that you have found me approachable and caring and highly recommend me. Warm wishes, Dr Emma Pooley

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Rated 5 out of 5 stars

Excellent

I contacted Emma due to several health issues I needed advice about, and not being able to get a suitable appointment at my local NHS surgery.
I found Emma to be very empathetic and she referred me to specialists who have been able to support my various medical issues, and give me the peace of mind I was looking for. I was also consulted regarding the costs involved at every stage of my treatment. I have no hesitation in recommending Emma, and if needed she is my ‘go to’ for any future problems I may have.

April 22, 2024
Unprompted review
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Reply from Dr Emma Pooley

Thank you so much for taking the time to leave a review. I am pleased that you have found the service excellent and felt consulted about the costs involved at every stage. Warm wishes, Emma

Rated 5 out of 5 stars

Wanted a second opinion and so glad i…

Wanted a second opinion and so glad i did, Emma listened and gave me more time than GP and really helped. Thank you

March 26, 2024
Unprompted review
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Reply from Dr Emma Pooley

Hi Andy, Thank you for taking the time to write a review. So pleased to have really helped. Kind regards, Emma

Rated 5 out of 5 stars

Thank you Emma for listening to me

Thank you Emma for listening to me, your calm and helpful manner and your expertise. It was great to be able to see you so quickly and have tests and referral on with such ease and reassurance.
Hopefully I won’t need to see you again soon but if I do I won’t hesitate to phone.
Also thank your staff who were so efficient and friendly.

March 20, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear Sarah, Thank you for your lovely review. Your description of my service is what I wish you to experience. I have passed on your message to our lovely staff too.
Warm wishes, Emma

Rated 5 out of 5 stars

Excellent Service.

Dr Pooley has a kind manner which made me feel comfortable and listened to and that I was in ‘safe hands’. She gave me plenty of time to discuss my symptoms and I was pleased that follow up tests were arranged quickly. This was important to me as it gave me a clear ‘plan of action’. Thank you very much, I’m one happy patient.

February 16, 2024
Unprompted review
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Reply from Dr Emma Pooley

Thank you so much for taking the time to leave a review about your experience. I am so pleased to hear that you felt comfortable, listened to and got a clear plan of action.
Kind regards
Dr Emma Pooley

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Rated 5 out of 5 stars

Great service

My dad was on holiday in the UK and he had medical problems, he doesn't speak English. Dr Emma Pooley was very empathetic and patient with him and made sure that my dad received proper treatment.

December 11, 2023
Unprompted review
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Reply from Dr Emma Pooley

Dear Diego
Thank you for taking the time to leave a review about the GP service that I offer.
I do my best to be empathetic and give the proper treatment.
Warm wishes
Dr Emma Pooley

Rated 5 out of 5 stars

My first appointment

This was my first appointment and it was nice not to be rushed as the appointments are 30 minutes. Emma advised that I could get my medication over the counter and told me exactly what I needed which saved costs. It was easy to make an appointment and there was lots of availability.

January 11, 2024
Unprompted review
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Reply from Dr Emma Pooley

Dear Jo,
Thank you so much for taking the time to leave a review.
I am pleased that you found it easy to make an appointment and appreciated the guidance about getting medication over the counter. I do try to help people to keep costs down.
Kind regards
Emma

Rated 5 out of 5 stars

Quick appointments and reasonably priced

I saw Dr Pooley needing a medical examination for a job overseas. She was friendly, took time to understand my needs and offered the follow up services that were appropriate.

A further blood test was required and Dr Pooley saw me within a day and the results were available the following day.

I’d recommend Dr Pooley to anyone wanting a swift, private GP service. Her prices are very reasonable for the services

December 21, 2023
Unprompted review
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Reply from Dr Emma Pooley

Dear Gavin,
Thank you for taking the time to leave a review of the service that I offer.
I am pleased to hear that you found that I took time to understand your needs and offer the follow up services that were appropriate, which is what I try to do.
Warm regards,
Dr Emma Pooley

Rated 5 out of 5 stars

Excellent

Emma was understanding, listened to my symptoms and very thorough in her examination.
I felt very comfortable and relaxed with her and confident in her diagnosis.
I would highly recommend Dr Pooley she is an excellent Doctor.

January 2, 2024
Unprompted review
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Reply from Dr Emma Pooley

Thank you so much for taking the time to leave a review, for your kind words and your recommendation. I am pleased that you felt comfortable and relaxed.

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Rated 5 out of 5 stars

Dr E Pooley

I found Dr. Pooley to be competent, pleasant and thorough. Would consult her again.

December 5, 2023
Unprompted review
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Reply from Dr Emma Pooley

So glad you that found the consultation pleasant and thorough and would consult again. Many thanks for leaving a review.

Rated 5 out of 5 stars

What you want a GP to be.

Time to explain my symptoms & a sympathetic and understanding consultation.

November 7, 2023
Unprompted review
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Reply from Dr Emma Pooley

Thank you for your lovely comments, Geoff.

Rated 1 out of 5 stars

Be aware of the cost

I booked an appointment with Doctor Pooley costing £150 I was in her surgery for 1 hour she did various tests and suggested I had an ultrasound at a hospital. I then looked at my bank account she had taken £686 I assumed this included the cost of the ultrasound but I then got an invoice from the hospital for £389.I will let you form your own judgement

October 24, 2023
Unprompted review
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Reply from Dr Emma Pooley

Thank you for taking the time to post a review. Feedback is greatly appreciated and all comments are taken seriously to enhance our services and provide a better experiences for our patients.

At our practice, we constantly strive to maintain transparent communication regarding the potential costs associated with tests and procedures provided by the practice. Due to medical confidentiality, I am unable to provide a personalised reply to any public reviews.

Thank you once again for your feedback.

Dr Emma Pooley

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