Dr Emma Pooley Reviews 

I have seen Dr Pooley a few times now and I find her easily available, very approachable and she is very thorough in her approach.
She also delivers what she says she will to help and most promptly.
Richard.

Dr Pooley is an experienced Dr who listens and gives her patient time as well as expertise. She has been professional but also friendly which makes visiting a Dr so much easier.
I have every confidence in her as a Dr.

Friendly, knowledgeable and helpful. If you’re looking for someone to take you seriously, rather than a telephone consult in a few weeks from you GP practice, then Emma is where to go.

The service level is a revelation for health care - prompt, professional and always with a smile. It makes you feel relaxed and confident that you are receiving the very best service

A very reassuring consultation with Dr Pooley. I felt listened to not rushed. Dr Pooley is kind experienced and explained the medical terminology in a way i could understand. I am very grateful for Dr Pooley's time all at a reasonable fee. Highly recommended.

I wasn't attracted by positive online postings on Dr Emma Pooley as I have little trust in online postings in general. The location was the deciding factor in me booking with this Dr.

I paid £165 for a 30 minute consultation and attended in plenty of time. Approx at least 10 minutes of the allotted time was seemingly taken up by slow IT issues on the Dr's PC.

I was quite shocked as the Dr was quite abrupt and instrusive at one point. Could easily be interpreted as rude.

A couple of days after the consultation the Dr emailed me recommended follow up - something called Nutrigenomics (a relatively underdeveloped genetic science).

The letter was templated (apparantly I have bowel concerns which is news to me..) and detailed the cost of the reports the Dr was recommended which amounted to a lot of money & would include follow sessions with this Dr.


The recommended treatment letter didn't mention any of the suggestions I had raised which are tried and tested.

In an email after the appointment this Dr also suggested a medication due to it's claimed longer half life than my current medication. The drug this Dr suggested actually had a shorter half life & would be less effective than my current medication. The version of the medication this Dr referred to which may have helped isn't available in UK we don't think.

I'm taking an educated guess this Dr takes a healthy cut of the cost of the reports from this third party company. This Dr offered to invoice me. We also found another Nutrigenomics company offering a similar service for less than half the basic price Dr Pooley was quoting (before her extra appointment costs).

I didn't think I wanted to continue treatment with this Dr at this point however I politely emailed to re-suggest the potential follow up options I had in mind and to state Nutrigenomics were an expensive option at this point.

Unfortunately after 5 working days, a reasonable time, I've had no reply. Not even a polite acknowledgement.

I've booked in with a specialist now however basically I've lost £165 with this Dr as presumably the only follow up she was offering carried an exorbitant price and wasn't willing to explore other more practical options.

Most of this appointment after the IT issues was me going over relavent medical history which I'd previously emailed anyway.

Under consumer statutory law there is what is known as 'commonly held reasonable assumptions' regarding a service a customer is purchasing and the quality of the service. This is certainly not what I was reasonably expecting from a £165 30min consultation with a private experienced GP.

Update -

Dr Pooley has sent me a 'response'.

Unfortunately much isn't relavent, shows a lack of understanding of the law and contains multiple inconsistencies.

Only goes to confirm the poor self-interested standards.

Dr Emma Pooley has been my doctor now for over 4 years.
Her manner is kind, gentle and very professional.
A visit to Emma is swiftly followed up by any referrals or prescriptions that may be needed.
The service is excellent.

I have been to see Dr Pooley several times over the last few months and would highly recommend her. She listens, she is empathetic and she is very thorough. Dr Pooley helped me cope during a recent crisis which was so reassuring. Thank you Dr Pooley

My wife and I have had several appointments this year with Dr Pooley and found her and her approach to be thorough, empathetic and the advice and referrals to consultants have been very good. It’s very reassuring to have someone who sees the full health picture and we would thoroughly recommend her.

Dr Pooley is a lovely caring GP who takes the time to really listen to you and takes a holistic approach to understanding and managing or resolving problems. I would definitely recommend.

I have used the services of Dr Pooley on a number of occasions over the last few years. I have always found her professional. efficient and empathetic. I have no hesitation in recommending her.

Over a number of consultations this year I have found Dr Pooley very professional thorough and supportive. She provides an excellent referral service for specialist consultants.