Dr Helen Allergy Reviews 

143
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally kind, patient, and welcoming, making both children and parents feel completely at ease during visits. Reviewers deeply appreciate the extensive medical knowledge, clear explanations, and reassuring approach provided by the doctors throughout every consultation. People also note that the overall service is remarkably efficient, thorough, and well-structured, consistently providing rapid responses alongside clear guidance. Consumers mention the valuable ongoing support and practical advice received, which significantly helps families navigate and manage allergies with genuine confidence. Many individuals strongly recommend these professional services to anyone seeking dedicated allergy care and guidance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing the entire team as exceptionally kind,... See more

Service

Reviewers highlight positive aspects of service, expressing deep gratitude for the efficient, thorough, and... See more

Customer service

People report positive experiences with customer service, expressing deep appreciation for the care, time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most incredible experience from start to finish. Every staff member made such an effort to make us feel so comfortable and the environment did the same. Thankful beyond words and we have only just... See more

Rated 5 out of 5 stars

I cannot recommend Dr Helen Allergy Clinic highly enough. Nurses Jen and Charlotte were wonderful with my 7 year old, helping him feel calm and at ease throughout. He also loved the range of toys and... See more

Rated 5 out of 5 stars

We were so impressed with our first visit to the Dr Helen Clinic in Dundonald. Dr Kinnear immediately put us at ease with his knowledge and experience, we were able to ask all the questions we wanted... See more

Company replied

Rated 5 out of 5 stars

We attended Dr Helen Allergy in Belfast for OIT treatment with our 4 year old. After some really disheartening appointments with other specialists, from the first appointment Dr Helen was worlds apart... See more


Company details

  1. Allergist
  2. also in
  3. Family Practice Physician
  4. Local Medical Service
  5. Medical Clinic

Written by the company

Hi! I’m Dr Helen. A huge welcome to Dr Helen Allergy. If you have come to Dr Helen Allergy looking for advice about whether you or your family member has food allergies; how to manage your airborne allergies or eczema, concerns about gut symptoms or insect stings; then you’re in the right place. Dr Helen Allergy is a family run business. We are passionate about ensuring you have access to the right help at the right time. Dr Helen is a highly skilled clinician with over 18 years experience as a doctor. Dr Helen has a free Facebook Group to provide ongoing support to those with allergies. Please visit us @ www.drhelenallergy.co.uk Thank you Dr Helen x


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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1-star

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4.9

All reviews

(143)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Dr Helen is so welcoming and comes with…

Dr Helen is so welcoming and comes with so much knowledge. Nothing I felt I couldn’t ask in relation to allergies. There Facebook group has been a great help to me.
Would highly recommend.

August 10, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you for the kind review and so happy we have been able to help. Thanks Dr Helen.

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Rated 5 out of 5 stars

Dr Helen Allergy

I booked an appointment to see Dr Helen in order to get some reassurance & clarity around my existing allergies which are causing me significant anxiety. Dr Helen was approachable, empathetic & took the time to genuinely listen. She was hugely knowledgeable & offered me support both during & after the appointment. I would highly recommend an appointment with her!

August 7, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you for the kind review, Its always great to hear we are making a difference. Always here for you. Dr Helen x

Rated 5 out of 5 stars

Great service

Very knowledgeable and informative. Given a newfound freedom with my allergies. 🙂

January 11, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you for your kind review, It's always great to hear when our patients are moving forward and living well with allergies. Thanks again Dr Helen.

Rated 5 out of 5 stars

Brilliant and enlightening experience

Dr Helen was kind and personable and made the whole appointment a great experience. She was very knowledgeable about allergies and we came out with all our questions answered and more! She gave a very detailed report afterward and always replies quickly to emails. Things have changed so much since I was originally diagnosed with allergies in 2003, and armed with more knowledge I can now live a fuller life in regards to food.

January 21, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you for your kind review, It's always great to hear when our patients are moving forward and living well with allergies. Thanks again Dr Helen.

Rated 5 out of 5 stars

Caring, understanding and extremely knowledgeable.

Dr Helen was so friendly and reassuring when we took our son to see her. Her knowledge and understanding are excellent and she has been very quick to answer all my follow-up questions. Our local GP practice essentially just wanted to mask the issue with antihistamines without running any exploratory tests at all. After some research, we were very lucky to find Dr Helen who immediately diagnosed what my son was allergic to, devised a care plan and also recommended a paediatric specialist who has helped with his treatment. We are very grateful and I cannot recommend Dr Helen enough.

December 10, 2022
Unprompted review
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Reply from Dr Helen Allergy

Thank you for the review, It's great to hear little one is on the right path now. Always here for you all in the future if needed. Thanks Dr Helen

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Rated 5 out of 5 stars

Really helpful consultation

Thank you so much for your time yesterday regarding our toddler. You listened to our concerns, without making us feel rushed. You gave us clear advice and information, and now we feel that we have a plan going forward. Thank you.

July 31, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you for the kind review, It's always great to hear when our little ones are moving forward. Thanks again Dr Helen.

Rated 5 out of 5 stars

Amazing doctor

Amazing doctor. Helen took her time with us, asked lots of questions, explained my sons allergies at length and very clearly to us and the months of stress and pain we'd been experiencing with his awful excema was 90% GONE in 48 hours after our appointment. I literally couldn't beleive it and wouldn't see anyone else now. Can't recommend Helen highly enough. Book the appointment!

June 30, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you for the kind review, It's always great to hear when our little ones are moving forward. Thanks again Dr Helen.

Rated 5 out of 5 stars

Best Money we have ever spent

We saw Dr Helen after we were failed by the NHS who refused allergy testing for my 11 month old daughter even after presenting in A&E with a severe allergic reaction. My daughter also suffers with eczema which we had never managed to get under control even with the help of a paediatric consultant.
After seeing Dr Helen her eczema has never been better! We also underwent SPT and confirmed the allergies we suspected.
BEST MONEY I HAVE EVER SPENT
Dr Helen’s knowledge is unrivalled and she has been on hand for any questions and concerns ever since we first contacted her!

June 14, 2023
Unprompted review
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Reply from Dr Helen Allergy

Great news to hear your little one in now on the right path, Thanks for the review as these help us. Thanks again Dr Helen

Rated 5 out of 5 stars

Nothing was too much trouble for Dr Helen

Dr Helen was very kind, patient , warm and really friendly. Nothing was too much trouble . She was very informative and armed us with the tools to better manage our daughters allergies moving forwards. She communicated with us right up until the day of the appointment and kept in touch after to make sure we had understood everything or had any questions moving forwards. Thanks to Dr Helen we now feel confident that we can manage our daughters allergies without fear. Thanks again Dr Helen. Knowledge really is power!

May 26, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you for your kind review, It's always great to hear when our little ones are moving forward. Thanks again Dr Helen.

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Rated 5 out of 5 stars

World class expert advice and service

Dr Helen is very clearly a world leader in allergy treatment. This coupled with her ability to thoroughly engage with her teen patients and explain complex medical terminology in simple, easy to understand terms makes us feel we are in the best hands. From the first appointment she has given tips to immediately improve matters and we are now deep diving into the best way to resolve issues long term. She is super friendly with a great sense of humour that puts parents and children at ease from the first contact. Cannot recommend highly enough.

July 5, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you for your kind review, I am happy we helped and always here for you.

Rated 5 out of 5 stars

We've had a very good experience with…

We've had a very good experience with Dr Helen. Our son had his allergy testing done within 48 hours of enquiring. Dr Helen went through everything with us and confirmed an allergy. She also explained immunotherapy which we didn't choose to try straight away. Several months later we decided to give it a go (when antihistamines weren't helping as much as we wanted) and the whole experience has been very straight forward with great communication. Highly recommended.

June 14, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thankyou for the review. I'm very hopeful that we will be able to change his future with the immunotherapy x

Rated 5 out of 5 stars

I took my 8 year old daughter to see Dr…

I took my 8 year old daughter to see Dr Helen, and my only regret is I didn’t do it sooner!
My daughter has had eczema for most of her life, but the last 6-12 months is it had became uncontrollable. It was waking her at night, and she was scratching herself so much she was bleeding and understandably very miserable. We had been using prescription medications for a while with minimal improvement.
Dr Helen is knowledgeable, approachable, kind, and an expert in her field. She prescribed us a new regime which I am really glad to say has been successful and my daughter eczema is now under control. She carried out an allergy test on my daughter, which has assisted us to eliminate contributing factors. We have a clear treatment plan, and know how to manage her symptoms.
Thank you Dr Helen.

April 12, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you for the kind review, It's always great to hear when our little ones are moving forward. Thanks again Dr Helen.

Rated 5 out of 5 stars

Dr Helen a true expert

Dr Helen completely rescued me and my family. Having been directed to various websites by the GP I was overwhelmed, confused and worried. The allergy world was new to me and it’s full of so much misinformation - I was lost. Dr Helen has a wealth of knowledge , experience and empathy that armed me with the tools I needed to go back to living life . A true expert in in allergy she takes the time to explain the testing procedure’s and results . She is warm amazing with children and a huge reassurance. I never felt like a nuisance or that she was to busy and she never once faltered when I asked the same question 100 different ways. She understands parental worry and wants the best for you all. I for one am so relieved that I found Helen she changed the path we were on as a family and I’ll be forever grateful.

July 25, 2023
Unprompted review
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Reply from Dr Helen Allergy

Ah thank you - we love this review and it has really made us smile. :)

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Rated 5 out of 5 stars

Highly recommended professional

Highly recommended professional! Helped me more than once and got me out of my illness! 💯

June 9, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thanks Illien - it is always a pleasure to look after you. Dr Helen

Rated 5 out of 5 stars

I have nothing but praise for Dr Helen

I have nothing but praise for Dr Helen.

We travelled from North Devon to see Dr Helen with my 3-year-old daughter who has peanut and nut allergies. We chose to see her based on her excellent reputation she has amongst the allergy community. My experience of the clinic from start to finish was excellent. When we arrived at the clinic we where greeted by Dr Helen's husband, Gareth. Gareth was so friendly towards us and made such an effort with my daughter. I was instantly put at ease by his warmth and friendly manner. I must also say that Gareth was extremely helpful in getting back to me via emails when Dr Helen was busy. They are such a good team together.

The appointment went so well. I have to say that it is probably the only appointment that I have come away from feeling positive, hopeful, well informed, listen to and we have a plan moving forward. The appointment was not rushed and all my questions were answered in detail. Dr Helen is such an approachable, knowledgeable and down to earth lady. It was very apparent that she is extremely passionate about her job and working with allergies. It was also refreshing to have a conversation with a doctor who actually understands what it is like as a parent to have a child with allergies, as she has experience of this with her own children. Even her clinic room has been well thought through and designed for children, it was filled with toys and crafts. This meant that I was able to sit and have a discussion with her about my daughter without constant interruption, as she was playing. Dr Helen had such a lovely approach to my daughter, who can be quite strong minded! It was lovely to see a doctor truly interacting and making the effort to build a rapport with my daughter.

I highly recommend Dr Helen.

July 8, 2023
Unprompted review
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Reply from Dr Helen Allergy

Thank you so much for your lovely words- it really makes our day when we have such great feedback. Also your daughter is beyond gorgeous and made us both come away smiling! Dr Helen

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