Directions from arrivals to meeting point were poor. You don’t have to use the moving walkway, despite the instructions saying that you do! Also, we didn’t see any signs for ‘Otros VTC’. Staff at th... See more
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Review summary
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Well they are quite unorganised and it is not helped by the clients bargaining and not speaking well neither English or Spanish so it's not their fault. Still I arrived early enough to not have too mu... See more
Drivalia - Alicante Car was alright but quite dented and scratched, priced cheap at start. However they seem to aim to catch you with any miniascule thing on return, charged a cleaning f... See more
Company replied
Reasonably cheap car hire but expensive if you take out their Premium Insurance cover which they urge you to do even if you have your own excess cover. I was supplied with a car at Alicante airport wh... See more
Company replied
Company details
Written by the company
Planeta Movilidad. Alquiler. Alquilar. Suscribirse. Compartir. Drivalia, empresa de movilidad dedicada al sector de la automoción, ofrece una amplia gama de servicios con soluciones atractivas y tarifas competitivas: alquiler para todas las duraciones, suscripción de coches innovadores y coche eléctrico compartido, para particulares y para empresas de todos los tamaños. Drivalia está presente en 7 países europeos: Italia, Francia, España, Reino Unido, Portugal, Dinamarca y Grecia, con más de 650 Mobility Stores electrificadas en Europa y 1.600 estaciones de carga propias.
Contact info
3.4
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Terrible service on pick-up and old car…
Terrible service on pick-up and old car is nothing to compare with simple robbery - charging 375 euros for scratch on wheel cover and telling that "broker's insurance will pay you back that"... Such "businesses" should stop operating, but I guess that if someone hasn't have skills or guts to work, need to steal.
May 3, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Michael,
We are sorry to hear that your experience did not meet your expectations.
Please note that all vehicles are inspected both at pick-up and return following strict company protocols designed to ensure transparency and fairness for all customers. Any damages identified are assessed according to the documented condition of the vehicle and the terms agreed in the rental contract.
Our staff are also required to explain the available insurance options and procedures clearly, especially when bookings are made through third-party brokers with external coverage policies. And we regret that you perceived the situation negatively; however, we would like to emphasize that all charges are applied in line with our established procedures and operational standards.
If you would like your case to be reviewed in detail, please contact our Customer Service Department by email, including your voucher number, and our team will carefully assess your situation.
Kind regards.
The Drivalia Team
Everything was fine
May 5, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Katarzyna,
Thank you for your feedback. We are pleased to know that everything went well during your rental experience.
We look forward to welcoming you again in the future.
Kind regards.
The Drivalia Team
The customer service staff in the…store Valencia
The customer service staff in the store…
The customer service staff in the store in Valencia Spain on 30/4/2026
Were very rude and unhelpful no professional
Want to charge for extra hours
And extra insurance
No good at all
I never rent a car again either then
April 30, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Floriberto,
We are sorry to hear that your experience did not meet your expectations.
Please note that our staff are required to explain all rental conditions, including insurance options and possible additional charges related to extended rental periods, in accordance with company policies and contractual terms. Our objective is always to provide clear information and professional service to every customer.
We regret that you perceived the interaction negatively, as respectful and professional customer care is one of our core values. Nevertheless, all procedures are carried out following our established operational protocols.
If you would like your case to be reviewed further, please contact our Customer Service Department by email, including your voucher number, and our team will be happy to assist you.
Kind regards.
The Drivalia Team
Overall not a bad experience
Overall not a bad experience. Staff were efficient on car return. Didn't avail off out of hours car park , but had to pay it initially plus 100 deposit for fuel. Having said that is has been refunded within 24 hours of car return so good overall
May 3, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Michael,
Thank you for sharing your experience. We are pleased to hear that the return process was efficient and that your refund was processed quickly after the vehicle was returned.
We appreciate your comments regarding the additional deposit and optional services, as customer feedback helps us continue improving our service.
We hope to welcome you again in the future.
Kind regards.
The Drivalia Team
Excellent service
I had a very good experience with Drivalia Spain. The process was smooth, the car was clean and in great condition, and the staff were friendly and professional. Everything was well organized, and I appreciated the efficiency from pick-up to drop-off.
The only area for improvement would be the shuttle bus service—more transparency regarding waiting times at the airport (for example, real-time updates via SMS or a tracking link) would make the experience even better.
Overall, a great rental experience and I would definitely use Drivalia again.
April 27, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Mircea-Adrian,
Thank you very much for your detailed and positive feedback. We are delighted to hear that you had a smooth and well-organized experience with us, and that both the vehicle and our team met your expectations.
We also appreciate your suggestion regarding the shuttle service and waiting time communication. Feedback like yours is very valuable and helps us continue improving our customer experience.
We look forward to welcoming you again on your next trip to Spain.
Kind regards.
The Drivalia Team
Mixed / Bad
Drivalia - Alicante
Car was alright but quite dented and scratched, priced cheap at start.
However they seem to aim to catch you with any miniascule thing on return, charged a cleaning fee because of some leftover sand in the seats and what they said were “potential watermarks”, although I couldn’t find anything new compared to point of delivery.
Return and general service takes ages.
I rent multiple cars a year, this was booked last minute, but I’ve never had anything similar before.
Absolutely do not recommend, but if you book, take the full coverage directly from Drivalia.
May 2, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Hafsteinn,
Thank you for sharing your experience. We regret that your rental did not fully meet your expectations.
We would like to clarify that all vehicles are delivered with any existing damage properly documented, and their condition reflects continuous use within a rental fleet. Regarding cleaning fees, these are only applied when the vehicle is returned in a condition that requires additional cleaning beyond standard use, in accordance with our established policies.
Our return procedures, including vehicle inspection, follow strict protocols to ensure consistency and fairness for all customers. We also acknowledge your comments about waiting times and will take them into consideration as we continue to improve our service.
If you believe that any charge has been applied incorrectly or would like a detailed review of your case, please contact our Customer Service Department by email, including your voucher number. Our team will be happy to assist you.
Kind regards.
The Drivalia Team
Drivalia Girona
I had an excellent experience with Drivalia in Girona. From start to finish, everything went smoothly and exactly as you would hope when renting a car. The booking process was straightforward, and upon arrival, the staff were friendly, efficient, and professional.
What really stood out was how hassle-free the entire experience was—no unnecessary delays, no hidden surprises, and no pressure. The car was in great condition, clean, and ready to go, which made the start of my trip completely stress-free.
Returning the vehicle was just as easy and quick, with the same level of professionalism. It’s rare to find a rental service where everything works so seamlessly, but Drivalia Girona definitely delivered.
I would highly recommend them to anyone looking for a reliable and smooth car rental experience. I’ll definitely be using their service again in the future.
April 25, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Ivan,
Thank you very much for your detailed and positive feedback. We are delighted to hear that your experience with Drivalia Girona was smooth from start to finish and that our team met your expectations in terms of professionalism and efficiency.
It is especially rewarding to know that you appreciated the transparency, the condition of the vehicle, and the hassle-free process both at pick-up and return.
Your recommendation means a lot to us, and we look forward to welcoming you again in the future.
Kind regards.
We look forward to serving you again soon.
The Drivalia Team
I rented the car through Sunnycars.nl…
I rented the car through Sunnycars.nl and the service of Drivalia was fast . When my rental did not start on the airport the roadside assistance came and escorted me back to Drivalia where I immediately got another car that was arranged for by Ismael, who is a serviceminded professional who is fluent in English.
At the drop off Alberto handled the return quickly and professionally. I recommend to book Drivalia through Sunnycars.nl - to experience the convenience of full risk insurance
May 1, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Consumer,
Thank you very much for your positive feedback. We are pleased to hear that you found our service fast and efficient, and that the situation with your initial vehicle was resolved promptly.
We especially appreciate your kind words about Ismael and Alberto. It is great to know that their professionalism and customer-focused approach made your experience a positive one.
Looking forward to your next time with us.
Kind regards.
The Drivalia Team
Scammers
After waiting in line for over an hour we were told that the deposit amount of $1400 euro (huge, right?) would not to through. So we tried another credit card…..they said maybe we were at our limit…..absolutely NOT!
So then they said we had to purchase their insurance is we wanted a car…$100 euro…..
So we did and then decided to call
Credit card companies and they both said no attempt has been made by a merchant to put deposit through.
So basically we got lied to about the charges and paid for their insurance and then the car we were given had dents all over it….
Upon returning the car we waited around with several other folks for someone from the company to check us out.
Never again with this company.
Just stay away
April 28, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Hi Eryn,
Thank you for sharing your experience. We regret to hear that your rental did not meet your expectations.
We would like to clarify that deposit procedures and payment validations are carried out according to strict financial and security protocols. In some cases, transactions may not be approved due to factors beyond our control, and alternative options—such as additional coverage—are offered to allow the rental to proceed. These processes are applied consistently to all customers.
Regarding the vehicle condition, all cars are delivered with any existing damage properly recorded, and customers are advised to review and document the vehicle at pick-up. And we also regret the waiting time you experienced during both pick-up and return, especially during busy periods, although our team works to manage operations as efficiently as possible.
If you believe your case was not handled correctly or would like a detailed review, please contact our Customer Service Department by email, including your voucher number. Our team will be happy to assist you.
Kind regards.
The Drivalia Team
We filled tank up on way back to…
We filled tank up on way back to airport
When the car was checked they said car wasn’t full enough my husband was sent to a garage to fill it up even the garage said it was already full it took another 3 Uris yes 3 bloody euros this took a while we only just made our flight the week before my daughter returned her car and they said it had a scratch on and charged her 94 the photo she took wasn’t acceptable apparently off them awful firm awful cars plz don’t use this firm
April 30, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Olive,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Regarding the fuel policy, vehicles must be returned according to the agreed fuel level specified in the contract. Our staff follow established procedures to verify this at the time of return, ensuring consistency for all customers.
Concerning damage charges, all vehicles are inspected under standard protocols, and any findings are assessed based on documented conditions at pick-up and return. We always recommend taking clear photos during collection to avoid any misunderstandings.
We regret that the situation caused stress, especially due to time constraints before your flight. However, all actions taken by our team are based on company guidelines designed to ensure fairness and transparency.
If you would like a detailed review of your case or your daughter’s, please contact our Customer Service Department by email, including the voucher number. Our team will carefully assess the situation.
Kind regards.
The Drivalia Team
Drivalia Malaga: Con-artists
I rent cars in Spain frequently. I used Drivalia near Malaga Airport in December for a family twixmas break. When I was collecting the car there were 2 sets of customers having problems at the depot and arguing with staff so I instantly knew this was going to be a con-artist of a car hire company. When I returned the car in perfect working order they failed to return my deposit money without ever explaining why to me. I raised a dispute which they never communicated with me on. Thankfully I also disputed the charge with VISA and VISA refunded me the money. I would urge anyone to avoid this company and save yourself a load of hassle. It took me 4 months to get my money back.
December 31, 2025
Unprompted review
Reply from Drivalia España S.L.U.
Hi Handy-ish Man,
Thank you for sharing your experience. We regret to hear that your perception of our service was not positive.
We would like to clarify that all deposits and potential charges are managed according to clearly defined contractual terms and internal procedures. Any deductions are always linked to specific conditions outlined in the rental agreement. Our aim is to ensure transparency and fairness in every transaction.
We also regret any lack of communication you may have experienced, as this does not reflect the level of service we strive to provide. However, all cases are handled following established protocols to ensure consistency and proper review.
If you still wish to have your case reviewed in detail, we invite you to contact our Customer Service Department by email, including your voucher number. Our team will be happy to reassess your situation.
Kind regards.
The Drivalia Team
This is by far the worst car rental…
This is by far the worst car rental company I have ever dealt with.
For pickup, I arrived one hour early due to an early flight. The car was already sitting there ready, yet I was deliberately made to wait an entire hour for no reason before being allowed to take it. Completely unacceptable.
The return process was even worse. Their office only opens at 8:00 a.m., but I needed to return the car at 7:00. I called repeatedly — no one ever answered. I sent multiple emails and received only one useless reply telling me I had to show up in person at 8:00. No flexibility, no help, no customer service.
When I finally returned the car, I was casually told that I could have just left it in another parking lot — something no one mentioned beforehand. This would have avoided all the stress they caused.
The entire experience was frustrating, disorganized, and unnecessarily stressful, made worse by rude and unhelpful staff. I would strongly advise others to avoid this company.
April 28, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Hi Tg,
Thank you for taking the time to share your experience. We sincerely regret that your rental did not meet your expectations. Nonetheless, we would like to clarify that our pick-up and return procedures follow established operational protocols, including office hours and vehicle handover processes, which are designed to ensure proper service and vehicle control for all customers. Access to vehicles and return options are subject to these procedures and must be communicated through the appropriate channels.
We also regret any inconvenience caused by the lack of response and the information provided, as this does not reflect the level of service we aim to deliver. However, our teams act in accordance with company guidelines to maintain consistency and fairness.
If you believe your case was not handled correctly or would like a detailed review, we invite you to contact our Customer Service Department by email, including your voucher number. Our team will carefully assess your situation.
Kind regards.
The Drivalia Team
Quick and fast
Very friendly staff and picking up and bringing back the car was quick and easy.
Also the service from and to the airport was good and fast.
April 14, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Jankees,
Thank you for your positive feedback. We are pleased to hear that you found our staff friendly and that both the pick-up and return process were quick and easy.
We look forward to repeating the pleasure to serve you.
Kind regards,
The Drivalia Team
Very professional and helpful will…
Very professional and helpful will definitely use them again absolutely amazing
April 28, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Noreen,
Thank you very much for your kind words. We are delighted to hear that you found our service professional and helpful.
It will be a pleasure to welcome you again in the future and continue providing you with the same level of service.
Kind regards,
The Drivalia Team
Malaga Drivalia
Malaga experience. We arrived at the courtesy bus stop at 9.45am 15th April a bus was just pulling away - and they said it would be back in 15 mins. 20 mins later the bus pulled up further down the access road and a lot of people surged towards it - by the time we got there - there was no space. Not prepared for another humiliating experience we returned to the airport and got a taxi for 20e. Arrived at the office and joined a long queue . eventually picked the car up and on our war at 11.30am. This is the longest car hire pick up I have experience in my many years of hiring cars all around the world. The car was OK, clean and no problem. We returned it a day early as we wanted to allow time at the airport for passport control etc. The unsmiling guy inspected the car and found a tiny paint scratch under the bumper and immediately came up with the figure of 348euros and debited my card.- we could have polished out the scratch if we had noticed - we did not do this and might have missed it at pick up despite taking photos He also tried to claim a scuff mark on a wheel trim but fortunately it was noticed on pick up.. BE AWARE 1) YOU WILL NEED VERY CLOSE INSPECTION OF CAR 2) ADVISE TO GET A TAXI TO THE OFFICE 3) IF ROAD ASSISTTANCE IS REQUIRED THEY CHARGE A MINIMUM OF 280 EUROS. 4) PLEASE READ OTHER REVIEWS ! I booked through Zest car hire and had full insurance and am currently claiming reimbursement but would have preferred no hassle! I would not go through this experience again. I do not expect Drivalia to reply and if they did it would be usual ' busy period, only one bus etc'
April 15, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Barry,
Thank you for sharing your detailed feedback about your experience in Málaga. We sincerely regret the inconvenience you faced during the shuttle transfer and the waiting time at pick-up. We understand how frustrating this situation can be, especially after a long journey, and we are continuously working to improve our logistics and service efficiency during peak times.
Regarding the vehicle inspection, our team follows strict protocols to ensure that all cars are delivered and returned under clear and documented conditions. Any damages identified are assessed according to our established procedures. We always recommend a thorough inspection at pick-up, as also indicated in our terms and conditions, to avoid any misunderstandings at the end of the rental.
On the other hand, we are glad to hear that the vehicle itself met your expectations in terms of cleanliness and performance.
If you believe that any charge has been applied incorrectly or would like a detailed review of your case, please feel free to contact our Customer Service Department by email, including your voucher number. Our team will be happy to review your situation carefully.
Kind regards.
The Drivalia Team
Dont book with Drivalia Alicante
Have used Drivalia for years, they were always honest and a great company to deal with.
That has changed, the hard sale of the insurance is terrible.
On my last two hire damage has been found which is impossible to justify when the cars come with so many marks and poor light conditions make it impossible at night to find every mark.
Let me be clear I think they now scam anyone who does not take out there own insurance.
Avoid like the plague.
Its a shame a once decent car hire company has joined the likes of Goldcar.
I wont use again at any price it isnt worth the hassle.
April 22, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Customer,
We are sorry to read about your recent experience and appreciate your loyalty over the years.
At Drivalia, all insurance options are presented as optional, allowing customers to choose the level of coverage that best suits their needs. Vehicle inspections are carried out at both pick-up and return following standardized procedures, regardless of the rental conditions.
We regret that your perception of our service has changed and that your recent experiences did not meet your expectations. Our goal remains to provide a transparent and consistent service to all customers.
Should you wish to request a review of your case, please contact our Customer Service Department by sending an email including your voucher number. Our team will be happy to assist you.
Kind regards,
The Drivalia Team
Having been let down by another…
Having been let down by another company, I stumbled across Drivalia and I’m very glad I did. Booking was quick and straightforward, the price was excellent, and the airport collection process was smooth and well organised.
There was a bit of a wait to reach the desk, but this was largely due to other customers being unprepared rather than any fault of the staff. Once I reached the counter, everything moved efficiently and I was on the road within 15 minutes.
The return process was just as easy, and my deposit was refunded promptly without any issues.
It’s refreshing to come across a company that delivers exactly what it promises. I’ll definitely be using Drivalia again and would happily recommend them.
April 6, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Colin,
Thank you very much for sharing your experience.
At Drivalia, we are committed to providing a smooth, transparent, and efficient service at every stage of the rental process. We are pleased to hear that both the booking and vehicle collection met your expectations, and that the return process and deposit handling were completed without any issues.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Should you ever have any questions or require further assistance, you may also request a review by sending an email with your voucher number directly to our Customer Service Department.
Kind regards,
The Drivalia Team
Do not use Dravilia Alicante airport.I…
Do not use Dravilia Alicante airport.I was absolutely ripped off.
The service was awful they try to make you pay for almost invisible marks that can only be seen very close up in good light.
The car I was given had 17 known large scratches and dents then they found a small scuff mark on return which I sure they knew was already there,then they made me pay for it saying you’ll be fine because the insurance will cover it.It stinks I’m sure it’s a con for making extra money from the insurance.Please be warned
.
April 21, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Michael,
We are sorry to hear about your experience and appreciate you sharing your feedback.
At Drivalia, all vehicles are inspected at both pick-up and return following strict and standardized procedures. Any existing damage is documented in the rental agreement, and any additional findings are assessed based on these records to ensure consistency and fairness.
We regret that your experience did not meet your expectations and that you perceived the process otherwise. Our aim is always to provide a transparent and professional service.
Should you wish to request a detailed review of your case, please contact our Customer Service Department by sending an email including your voucher number. Our team will be happy to assist you further.
Kind regards,
The Drivalia Team
I have used drivalia every time I…
I have used drivalia every time I travel to Spain. And on every occasion the service has been excellent from pickup at the airport to collection of a vehicle and the return of the vehicle.
I have never been let down once.
I have tried other rental companies and have nothing put problems.
I will always use drivalia
April 20, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Robert,
Thank you very much for your continued trust and for sharing your experience.
At Drivalia, we are committed to delivering a consistent, reliable, and high-quality service at every stage of the rental process. We are delighted to hear that we have met your expectations on each of your visits and that you value the service provided by our team.
Your loyalty and recommendation are truly appreciated, and we look forward to welcoming you again on your future trips.
Should you ever require any assistance or wish to request a review, please feel free to contact our Customer Service Department by sending an email including your voucher number.
Warm regards,
The Drivalia Team
Booked a 7 seater with this company
Booked a 7 seater with this company, Left stranded at Alicant airport with baby and two kids..no one at all to pick us up, phoned and phoned for the next hour but no answer, ended up getting two taxis home..next day got a taxi back to get car apparently it wasnt available anymore, three working hours later even thought we booked it for two weeks but they were good enough to let us have a smaller car for another £500 but no refund as the said we wernt there.(why would we not be there).if you hire from this company be it on your own head just a massive scam. wish we had read the reviews first..
April 12, 2026
Unprompted review
Reply from Drivalia España S.L.U.
Dear Gaynor,
We are sorry to hear about your experience and the inconvenience caused, especially when travelling with your family.
At Drivalia, collection procedures, shuttle services, and vehicle allocation are managed according to operational schedules and booking conditions. In cases of delays or no-shows, reservations may be subject to availability and specific contractual terms.
We regret that the service you received did not meet your expectations and understand how frustrating this situation must have been.
Should you wish to request a detailed review of your case, please contact our Customer Service Department by sending an email including your voucher number. Our team will be happy to assist you further.
Kind regards,
The Drivalia Team
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