ITA: Ottimo servizio, i ragazzi di Droix sono molto competenti, cosa che è difficile trovare oggi giorno. In europa sono un punto di riferimento. Offrono a prezzi competitivi prodotti che diffi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was looking to buy an ayaneo pocket s. And after looking at all differnt sellers, droix gave me the best offer. My order even came with a free gripcase, screen protector and joystick caps. The on... See more
Company replied
Surprisingly fast delivery, but seems like device was unpacked before (GPD duo). It was perfectly new condition so I think they just updated to the new bios. It was last version when I checked. I real... See more
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I purchased the Ayn Thor and initially experienced an issue with the fan. However, the product itself now works well and I’m happy with the device overall. What really stood out was the custome... See more
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Company details
Written by the company
With over 12 years of experience, DROIX is a leader in handheld gaming PCs, retro consoles, and powerful mini computers. Explore top-tier devices like the GPD WIN 4 (2025), AYANEO 3, GPD WIN Max 2 (2025) and more, plus Android powerhouses such as the AYANEO Pocket Evo, AYN Odin 2 Portal, AYANEO Pocket DMG and more. From Mini PCs for day-to-day, to high-end powerhouses from brands like MINISFORUM, Beelink, GEEKOM and more — we’ve got everything for gaming, work, and productivity. Enjoy fast EU shipping, dedicated customer support, and top-rated service. DROIX EU is your go-to for premium tech, trusted by thousands across Europe.
Contact info
United Kingdom
- droix.eu
4.5
Excellent
84 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Nice shop with slightly low communication
In general all was fine with my order. I ordered on the 6th of December with Fedex fast delivery in two workdays from UK to Germany. But my order was splitted in two packages one delivered via Amazon (!) after 4 Workdays. The second package was delivered via Hermes a couple of days later on the 18th.
But i got a full refund of the fast delivery.
On the Discord channel i also got in touch with a useful community manager (?) who told me that there where problems with Fedex shortly after i ordered. It would be nice if i hadn't to join the Discord to get more information what happened.
Nevertheless i got all i ordered in perfect shape and with no additional cost on customs or taxes.
In summary: If you want an Ayaneo device (...) in europe this is the shop to go!
December 6, 2025
Reply from DROIX EU
Thank you for your honest and detailed feedback!
We are glad to hear that your Ayaneo device arrived in perfect shape and that you had a smooth experience with customs and taxes. However, we sincerely apologize for the confusion regarding the split shipment and the delay with FedEx.
While we are happy we could provide a full refund for the express shipping costs, we take your feedback to heart regarding communication. We are working on improving our proactive email notifications for situations like this.
It’s great to hear our Discord community manager was able to help you out in the meantime! If you ever need further assistance or have technical questions, please don't hesitate to reach out to us at support@droix.net.
Thank you for recommending us as the go-to shop for Ayaneo devices in Europe!
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All good except shipping.
Customer service was nice, product itself seems to be working great.
The only issue I have is with shipping. It was quick, quicker than advertised, I chose the free option. Alternative was something premium with 50€ price tag. Nothing normal in between.
The problem came with receiving the package. It was a huge cardboard box, rattling and all banged up. No "fragile" sticker on it.
It was so bad I made pictures asap just to be sure.
After opening it there it was, 1500€ worth of hardware in its original packaging which had corners all broken and damaged. Nothing secured it in the bigger box, it was just flying around in it.
I recorded the unboxing and fortunately on the laptop itself there was just a small scratch and dent in chassis.
Fired it up and it worked just fine. Been using it for a month now and all seems to be okay.
Original packaging itself went to trash as it went apart just from unboxing.
So imagine looking forward to a product since few months prior, saving up money for it and receiving it in a damaged box. Not nice. Fortunately, it works fine. Hopefully they will change shipping partners or at least ship it out more safely. If there's a next time.
If droix sees this and want proof they can contact me on the email I bought it with.
November 29, 2025
Reply from DROIX EU
Thank you for the honest feedback and for the 4-star rating. We are genuinely sorry that the unboxing of your €1500 device was stressful rather than exciting. That is not the standard we aim for.
We have reached out to you via email from customer support to offer a complimentary replacement gift box and to gather your photos/video so we can hold our logistics team to review further.
We haven’t heard back yet, so please check your inbox (and spam folder) when you have a moment. We’d love the chance to make this right and ensure your experience with us ends on a high note!
Good experience, just some problem of accessibility
My experience was good, the shipment and the delivery was much faster than I could immagine, so I am very happy for that. I had just some small problems of accessibility because being blind, sometimes the website makes some problem to make a selection with the screenreader.
December 10, 2025
Unprompted review
Reply from DROIX EU
Thank you so much for your feedback and for the kind words regarding our delivery speed! We are thrilled that your order arrived faster than expected.
However, we truly appreciate you bringing the accessibility challenges to our attention. We want our website to be a seamless experience for everyone, and we take your feedback regarding screenreader compatibility very seriously. Our team is committed to making improvements, and we would love to hear more about the specific areas where the selection process was difficult so we can fix them.
Please reach out to us directly at support@droix.net so we can ensure you are fully satisfied and assist you personally with any future needs. Your experience matters to us!
Excellent service 👍🏻.Fast delivery
Excellent service 👍🏻.Fast delivery, still setting up the device, so will see how it performs.All good so far.
November 28, 2025
Reply from DROIX EU
Thank you for the 5-star rating! We’re glad to hear your order arrived quickly. We hope the setup process goes smoothly—if you run into any questions or need a hand optimizing the device's performance, please don't hesitate to reach out. We’re here to help!
Great Customer Service. Selling Exceptional Products.
Fast response to my querie and delivered my Ayaneo 3 on time.
Although I wished the price was slightly less expensive but overall satisfied with the product and experience.
November 3, 2025
Reply from DROIX EU
We are pleased to know that you experienced a fast response to your query and that your AYANEO 3 was delivered to you on time.
We understand your desire for a slightly lower price. We strive to offer the best possible value for these premium devices while maintaining high-quality support and service.
We are delighted that you are overall satisfied with the product and your experience with us!
Please feel free to contact us at support@droix.net if you have any questions or concerns.
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A good experience altogether
Very quick delivery and no additional costs. I was a bit unpleasantly surprised by the customs procedure because I didn't read that fine print, but even that went well without any problems and costs.
November 13, 2025
Reply from DROIX EU
We are delighted to hear that you experienced very quick delivery and that there were no additional costs for your order.
We understand that customs procedures can sometimes be a surprise, and we're glad to hear that everything went smoothly for you in the end. We always aim for a transparent and hassle-free experience!
Please feel free to contact us at support@droix.net if you have any questions or concerns in the future.
Excellent Device, Great Service from DroiX (Perfect for Linux)
I bought the GPD Win Max 2 (2025) with the Ryzen AI 9 HX370, 32GB RAM, and 2TB NVMe at an 8% discount. I opted for the additional FedEx Insured shipping; while FedEx had a customs delay and it arrived in about 9 days instead of the expected 4, it arrived safely to my home in Spain.
The device itself is almost perfect. The charger was packed outside the main GPD box (but inside the sealed shipping bag) and had a small scratch on top, but both the device and charger work perfectly. For Windows users, be aware there is a known driver issue with the stock Windows 11 install where the battery isn't detected, though the GPD task workaround fixes this.
However, I am an Arch Linux user, so I wiped Windows and installed Arch with KDE Plasma. It works perfectly! I really love this form factor - it works as a smaller laptop and a handheld with a big screen that is very comfortable to use while resting on my stomach.
After using it for a week, I have no complaints with DroiX. 5 Stars.
November 10, 2025
Reply from DROIX EU
That is fantastic news! 🎉 We're absolutely thrilled to hear that you are enjoying your GPD WIN Max 2 (2025) with the Ryzen AI 9 HX370 and that it has become an "almost perfect" addition to your tech lineup.
We sincerely apologize for the delay with FedEx and the small scratch on the charger. We understand how frustrating shipping delays can be, and we'll certainly review our packaging process to ensure chargers are better protected.
It's excellent to know that you are successfully running Arch Linux with KDE Plasma on the device—that's great feedback for the community! We're happy the unique form factor is working so well for your usage, from a small laptop to a comfortable handheld.
Thank you very much for taking the time to leave us a 5-star review and for choosing DROIX! Enjoy your powerful new device!
Amazing customer support and great…
Amazing customer support and great deals!
November 23, 2025
Unprompted review
Reply from DROIX EU
Thank you so much for this wonderful feedback! 🌟
We are incredibly happy to hear that you had an amazing experience with our customer support and found our deals to be great. Providing excellent service and value is what we strive for every day.
We truly appreciate your 5-star rating!
Delighted with the Rocktek G2 better…
Delighted with the Rocktek G2 better than i thought it would be. The communications from the outset were top notch and a pleasure to deal with.
November 13, 2025
Unprompted review
Reply from DROIX EU
Thank you so much for the awesome 5-star review!
We’re really happy to hear that your Rocktek G2 is even better than you expected. It’s great to know that our communication and service helped make the whole experience smooth and enjoyable.
We truly appreciate your kind words—and we’re always here if you need anything!
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*Very* good customer service.
*Very* good customer service.
Prompt responses, excellent service. I know this reads like an AI slop review, but the people there are really committed and do a good job. Kudos.
November 9, 2025
Unprompted review
Reply from DROIX EU
Thank you so much for the wonderful review! ⭐
Your comment absolutely made our day. We’re really glad to hear that you received prompt, helpful service—our team truly works hard to take good care of our customers, so your recognition means a lot.
Thanks again for the kudos and for putting your trust in us. We’re always here if you need anything!
Service was good also replied fast
Service was good also replied fast
Product (x1 mini refurbed) came with extra case and free peapplied screen saver
Overall great experience if i had the money i would immediately buy here again
November 3, 2025
Reply from DROIX EU
We’re really happy to hear that you received fast, helpful service and that your refurbished X1 Mini arrived with the extra case and pre-applied screen protector. We love adding those touches to make the experience even better!
We’re thrilled that everything left such a great impression. And whenever you’re ready, we’d be delighted to help you again!
No hassle with taxes or imports…
No hassle with taxes or imports compared to ordering straight from China. Not necessarily cheaper but they are taken care for you. Great customer support and fast delivery.
October 29, 2025
Reply from DROIX EU
Thank you for the fantastic 5-star review! ⭐
We’re really glad to hear that the ordering process was smooth and hassle-free, especially with taxes and imports handled for you. Even if it’s not always the cheapest option, we’re happy that the convenience, support, and fast delivery made a difference.
We truly appreciate your kind words—and we’re always here if you need anything!
Great laptop, great service
The laptop was sent promptly, safely packaged and with a good shipper that informed me well in advance when it would arrive and kept the time. The laptop itself is amazing (GPD Win max 2), both on Windows and on Ubuntu Linux.
October 30, 2025
Reply from DROIX EU
Thank you so much for the wonderful review!
We’re really happy to hear that your laptop arrived quickly, safely, and with clear updates from the courier—peace of mind during delivery makes all the difference. And it’s great to know you’re loving your GPD Win Max 2 on both Windows and Ubuntu!
We truly appreciate your feedback and are here anytime you need support. Enjoy your new device!
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Perfect
I received the product on my mailbox without any troubles. Product was in perfect state. I paid for what I asked for. What else could we ask ?
Perfect
October 9, 2025
Unprompted review
Reply from DROIX EU
Thank you so much for your 5-star review! We're thrilled to hear everything arrived perfectly and that you're happy with your purchase!
Fast and friendly support
Their website is quite annoying, but once you get to the ordering page it's a breeze. Fast and reliable.
September 1, 2025
Reply from DROIX EU
Thank you for your feedback! We sincerely apologise for any inconvenience you experienced navigating our website. We’ve shared your comments with our backend team as valuable feedback to help improve the experience.
We’re glad to hear the ordering process was smooth and reliable. Please don’t hesitate to reach out to our support team for any questions or concerns. We’re always happy to help.
Thanks again for taking the time to share your thoughts!
Awful after-sales experience
My experience with this store has been very disappointing.
Since I decided to return my order, problems started immediately. I had to cover the shipping costs myself to send the package back for a refund. I exercised my right of withdrawal within 14 days as provided by EU law, but I was not refunded the full amount I paid: they withheld the VAT, even though EU regulations clearly require a full refund. Customer service replied that they “cannot” refund VAT due to internal reasons, leaving me with a partial refund.
A trustworthy company should respect consumer rights, not pass its internal issues onto the customer. I will not buy from them again and I strongly advise others to avoid this site.
September 26, 2025
Unprompted review
Reply from DROIX EU
Thank you for taking the time to share your experience, and we sincerely apologize that the return process caused you such significant disappointment. We absolutely understand why the partial refund was frustrating, and we regret that our initial communication did not clearly explain the situation.
We value your business and your rights as a customer, which is why we reached out to you directly via email to provide a detailed clarification and a final resolution.
Resolution and Clarification: -
As we explained in our direct correspondence, the Value Added Tax (VAT) on orders shipped to the EU is generally non-refundable due to the Delivered Duty Paid (DDP) shipment method we use as a UK-based company post-Brexit. This is standard to ensure that your package clears customs smoothly without unexpected charges on arrival, but it means the VAT is remitted to the EU Customs Authorities immediately and cannot be reclaimed by us upon return.
To address your concerns fully and as a gesture of goodwill, we offered you a partial refund of the VAT amount, which we are pleased to confirm you accepted. The refund was promptly processed and should reflect in your account by now.
Our Commitment : -
While we are bound by the realities of cross-border trade and tax regulations, we are dedicated to resolving any issue to our customer’s satisfaction. We are happy that we were able to reach an agreement with you and resolve this matter to your content.
We hope this final resolution demonstrates our commitment to you. We encourage you to contact us directly if you have any further questions
Amazing support, GPD Win Max 2 2025
I recently bought a GPD Win Max 2 2025. Once it came i wanted to try it with an external gpu and after searching the internet instead of asking support, i stupidly "updated" the bios to an older version bricking my laptop. After i bricked my laptop i tried to open it and fix it myself with the assistance of support staff member Jack (discord name). After a few failed attempts i updated him on the situation and he was kind enough to RMA my laptop at no cost, all i had to pay was the transport... after opening it and desoldering the bios chip THEY STILL WARRANTIED IT! They also sent a screen protector for free. I've never seen a company do that... usually warranty is void if you unscrew half a screw. I bought this laptop because of all the good reviews and good support reviews.
They not only live up to them but go above and beyond!
The laptop has been performing awesomely, paired with a 7900xtx it is a beast and it is now my main driver for games and work. I opted for the sim slot which came with a second back cover, and i basically have unlimited internet (amazing feature). on it. The whole thing, laptop and support is a 10/10 experience!
July 31, 2025
Unprompted review
Reply from DROIX EU
Thank you so much for the wonderful 5-star review! We’re really happy to hear that you’re enjoying your GPD Win Max 2 and that our support team, especially Jack, could help turn things around for you. It means a lot to know our efforts made such a difference and that you’re having a great experience with both the device and the service. We truly appreciate your trust and support!
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Reply from DROIX EU
Thank you for the 5-star review! We’re so glad to hear you’re satisfied with your Ayn Odin Pro 2 and enjoying the experience.
Great
Their customer service is very reactive, kind and efficient. The shipping speed was incredible. The product is great as well. Keep up the awesome work !
September 18, 2025
Unprompted review
Reply from DROIX EU
Thank you so much for your 5-star review! We're thrilled to hear you had such a positive experience with us.
We're especially glad our customer service team could be so helpful and that you were impressed with our shipping speed. It's our goal to ensure every customer receives their order as quickly as possible. We'll be sure to pass your kind words on to the team.
We appreciate your business and hope to see you again soon!
The product is amazing
The product is amazing. Everything was in good condition.
Regarding the traking info, it was a bit confusing. The package was supposed to be delivered by DHL but it was delivered by another company.
August 27, 2025
Reply from DROIX EU
Thank you for your review! We're so happy to hear that you love the product and that it arrived in good condition.
We sincerely apologize for the confusing tracking information. We looked into your order details, and as outlined in our terms and conditions, we occasionally change the shipping carrier to ensure the fastest and most efficient delivery from our EU warehouse. We're glad to see that the package arrived safely despite the initial confusion.
Your feedback is very valuable to us as we continuously work to improve our customer experience. We hope to provide you with a perfect experience on your next order!
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