My order went great! Quick delivery and my 2024 win mini came in perfect condition. Only complaint is the person who received the package for me stated that packaging clearly stated what was inside wh... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I'm updating my review, there were some minor issues with the delivery of my package which were not Droix's fault. I posted a bad review and their customer support reached out to me to clarify the... See more
Company replied
I've been buying GPD products on Indiegogo several times, and 2 out of 3 were great. Recently, the cost has significantly risen, and I don't want to risk my hard-earned money. I researched on social m... See more
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I was on the hunt for the Ayaneo 3, and Droix seemed to have it in stock; however, I was very hesitant considering it’s my first time buying from here. After much contemplating what felt like forever,... See more
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Company details
Written by the company
Find the latest entertainment gadgets in UK and fast shipping Worldwide. Backed up with UK Support and Warranty. GPD, Beelink, Intel, One Netbook and much more! Learn More NOW!
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 07810661675
- support@droix.net
- droix.net
4.7
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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DroixUK shipped the item out very fast
DroixUK shipped the item out very fast. It was delivered to my front door in America by DHL within 4 days. Item was undamaged, box was undamaged. I recieved notification to pay tarriff fees via email and phone call in a timely manner so as not to delay delivery. Pleased with the item as well as the overall experience. Not pleased with the tarriffs but Droix has no control over that.
October 20, 2025
Reply from DROIX Global
Thank you so much for your 5-star review! We’re delighted to hear that your order arrived quickly and safely, and that you’re pleased with both the item and your overall experience with DroixUK. We understand that tariffs can be frustrating, and we truly appreciate your understanding that they’re outside of our control.
Your feedback means a lot to us, and we hope you enjoy your new purchase. We look forward to serving you again soon!
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Reply from DROIX Global
Thank you so much for your 5-star review! We're thrilled to hear you loved the product and that it arrived quickly. Your support means a lot to us!
Amazing support! GPD Win Max 2 2025
I recently bought a GPD Win Max 2 2025. Once it came i wanted to try it with an external gpu and after searching the internet instead of asking support, i stupidly "updated" the bios to an older version bricking my laptop. After i bricked my laptop i tried to open it and fix it myself with the assistance of support staff member Jack (discord name). After a few failed attempts i updated him on the situation and he was kind enough to RMA my laptop at no cost, all i had to pay was the transport... after opening it and desoldering the bios chip THEY STILL WARRANTIED IT! They also sent a screen protector for free. I've never seen a company do that... usually warranty is void if you unscrew half a screw. I bought this laptop because of all the good reviews and good support reviews.
They not only live up to them but go above and beyond!
The laptop has been performing awesomely, paired with a 7900xtx it is a beast and it is now my main driver for games and work. I opted for the sim slot which came with a second back cover, and i basically have unlimited internet (amazing feature). on it. The whole thing, laptop and support is a 10/10 experience!
July 31, 2025
Unprompted review
Reply from DROIX Global
That is excellent news! Thank you so much for the fantastic, detailed feedback. We're thrilled to hear that we went above and beyond to resolve the issue with your GPD WIN Max 2 2024, and that Jack was a great help.
We believe in supporting our customers and our products, even in complex situations. It truly means a lot that our service matched the awesome performance of your device. Enjoy your new "beast"!
Loved how fast it was but had a little issue
Loved how fast it was. Unfortunately I was having issues, with the device and needed to open to check thermals. After applying new pads and bit of better paste it was stable, and didn't smell like burned dry pads. This was even after the January batch.
September 15, 2025
Reply from DROIX Global
Thanks so much for the review!
We're glad to hear that you were impressed by our speedy delivery. We also appreciate you taking the time to share your feedback about the thermal issues you experienced and the steps you took to resolve them. Your insights are incredibly valuable.
We want to make sure you're completely satisfied with your device. If you encounter any further issues, please don't hesitate to contact our support team directly. All our products are covered by the DROIX warranty and support, and we'd be happy to assist you.
Bought a gpd win4
Bought a gpd win4, said 7-10 days deliver, arrived in 3 days from the UK which was so fast, fedex didn’t update and I missed my package haha. Very good.
September 10, 2025
Reply from DROIX Global
Thank you so much for your 5-star review! We’re delighted to hear your GPD Win 4 arrived even quicker than expected. Sorry about FedEx keeping you on your toes 😅 — but we’re glad it made it safely to you. Enjoy your new device, and we really appreciate your support!
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AYANEO Ace Grip
Ordered grip. Grip came in the timeframe promised. Happy Customer with a new grip.
September 2, 2025
Reply from DROIX Global
Thank you for your review! We're glad your grip arrived on time and that you're happy with it. Enjoy your new accessory!
Device was delivered and performance is…
Device was delivered and performance is as described thank you for your service.
September 1, 2025
Reply from DROIX Global
Thank you so much for your kind review! We’re thrilled to hear that your device was delivered promptly and is performing as expected. Your satisfaction is our top priority, and we appreciate your support.
Best customer service ive had in a long…
Best customer service ive had in a long time. Product came in very quick, and great shape.
Only concern was box was a little creased/dented in corners but not a big deal. Great device!
September 2, 2025
Reply from DROIX Global
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service and that your device arrived quickly and in good condition. We appreciate your feedback about the box and will keep it in mind. Enjoy your new device!
Great company
I'm updating my review, there were some minor issues with the delivery of my package which were not Droix's fault.
I posted a bad review and their customer support reached out to me to clarify the situation, they are a company that truly cares about their customers.
I'd buy again from them, they have amazing products, people and customer support.
Shotout to Vikram from customer support for the quick followup!
Keep at it guys!
September 3, 2025
Unprompted review
Reply from DROIX Global
Thank you so much for updating your review and for your kind words! We’re glad our support team member was able to assist and clarify the situation for you. It means a lot to us to know that you recognize the care we put into supporting our customers.
We truly appreciate your trust and look forward to serving you again. Enjoy your product, and don’t hesitate to reach out if you ever need anything!
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Shipping was fast
Shipping was fast. Product, a GDP Pocket Computer, was as described -- great!
August 21, 2025
Unprompted review
Reply from DROIX Global
Thank you so much for your 5-star review! We’re delighted to hear that your GDP Pocket Computer arrived quickly and met your expectations. Enjoy your new device, and we look forward to serving you again in the future!
Reply from DROIX Global
Thank you for the 5-star review! We’re delighted to hear you were happy with the speedy shipping. Enjoy your purchase, and we look forward to serving you again!
Order delivered promptly
Order delivered promptly. I have just started using it, but the product seems to be outstanding. I will review again if I see how long the battery lasts since it does not replaceable. But everything looks great.
August 14, 2025
Unprompted review
Reply from DROIX Global
Thank you for your 5-star review! 🌟 We’re pleased to hear your order arrived promptly and that you’re impressed with the product so far. We appreciate your feedback on the battery and look forward to hearing your updated thoughts once you’ve had more time with it. Enjoy your new device, and thank you for choosing DROIX Global!
I recently purchased the Odin Portal 2…
I recently purchased the Odin Portal 2 from Droix Global (droix.co.uk) and couldn't be happier with my decision. From the moment I ordered, I was impressed with the fast shipping—it arrived in no time at all. But what really blew me away was the quality and performance of the product itself.
August 7, 2025
Reply from DROIX Global
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying your Odin Portal 2 and that the fast shipping and product performance lived up to your expectations. Your kind words mean a lot to us, and we’re thrilled that you’re happy with your decision to shop with DROIX Global. We hope you continue to enjoy your new device, and if you ever need any support, we’ll be here to help.
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Great experience!
Fast shipping, good communication, good price, and the item I wanted was actually in stock. Great experience all around!
July 30, 2025
Reply from DROIX Global
Thank you for the fantastic review!
We’re so glad you found exactly what you wanted — and at a great price — with fast shipping and clear communication. It’s great to hear you had such a smooth experience from start to finish. We look forward to helping you again soon!
Quick delivery
My order went great! Quick delivery and my 2024 win mini came in perfect condition. Only complaint is the person who received the package for me stated that packaging clearly stated what was inside which might be a concern if you don’t do a signed delivery.
August 4, 2025
Reply from DROIX Global
Thank you so much for the 5-star review! We’re thrilled to hear your 2024 Win Mini arrived quickly and in perfect condition. We appreciate you sharing the note about the packaging label — that’s valuable feedback, and we’ll pass it along to our shipping team to explore more discreet options for future deliveries.
We’re glad you had a great experience overall and look forward to serving you again!
Excellent Customer Service Despite Product Issues
I purchased a GPD WIN MAX 2 (2025) from Droix that unfortunately had some Quality Control issues — a display line and control sticks not reaching full range of motion. While the product itself didn’t work out for me, I can’t speak highly enough about Droix’s customer support team.
From start to finish, they were friendly, professional, and genuinely helpful. They responded quickly to my many emails, sent replacement parts, and even arranged for me to send the unit in for repairs. In the end, I decided to return the product for a partial refund, which they accommodated with minimal hassle in the end.
It’s clear that Droix stands behind their customers, and while my particular unit had problems, the way they handled the situation earned my respect. Great service like this is rare, and they deserve recognition for it.
August 1, 2025
Reply from DROIX Global
Thank you so much for your thoughtful and detailed review. We’re truly sorry that your GPD WIN MAX 2 didn’t meet expectations due to the quality control issues, but we’re very pleased to hear that our customer service team was able to support you throughout the process.
We believe in standing behind our customers no matter the situation, and it means a great deal to us that you felt cared for and respected during your experience. Your recognition of our team’s efforts is greatly appreciated, and we’ll make sure your feedback is shared with them.
We hope we can welcome you back in the future under better circumstances and provide you with a product you’ll love as much as the service. Thank you again for your kind words and for giving us the opportunity to make things right.
This stylus is likely to work well
The stylus works well enough with the GPD Pocket 4, although it has to be aimed precisely and at the right angle. It seems to have difficulty with scrolling. Too bad my Surface Pro stylus won't, it would be a far better choice. The tiny cover for the USB C port should have been attached to the stylus; undoubtedly it will disappear quickly.
July 18, 2025
Reply from DROIX Global
Thank you for your feedback and for rating the GPD Pocket 4! We're glad to hear that the stylus works reasonably well for your needs, though we understand your concerns regarding the need for a precise angle and the difficulty with scrolling.
We'd like to clarify that, according to the standard specifications of the GPD Pocket 4, it supports capacitive styluses only and does not support active styluses like the Surface Pro stylus. Capacitive styluses work similarly to a fingertip by conducting electrical charge to interact with the touchscreen, which can sometimes affect precision and responsiveness, particularly for tasks like scrolling or fine detail input. In contrast, active styluses have built-in electronics and often offer features such as pressure sensitivity and palm rejection, which unfortunately are not compatible with this device.
Your suggestion regarding the USB-C port cover is also well noted—it would indeed be practical for it to be tethered to reduce the risk of loss. We'll be sure to pass this along to the product team for consideration.
Thank you again for sharing your experience, and we hope you continue to enjoy using your GPD Pocket 4!
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Great customer service and fast…
Great customer service and fast delivery. Package is well protected.I got my package the next day after it was shipped.
July 31, 2025
Reply from DROIX Global
Thank you so much for your wonderful review! We're thrilled to hear you were happy with our customer service and fast delivery. It's great to know your package arrived quickly and in perfect condition. We truly appreciate your support!
Reply from DROIX Global
Thank you so much for the 5-star review! We're thrilled to hear you were happy with the fast shipping and warranty. We truly appreciate your support and look forward to serving you again! 😊
Ordered an eGPU
Ordered an eGPU — this wasn’t my first purchase here, and everything had been great before. This time, the extension cord for the power supply that came in the box didn’t fit. Not a big issue, since the power brick can be plugged directly into the wall, but I was hoping to keep the rather large PSU resting on the desk instead of hanging from the socket. Other than that — everything was as usual.
May 30, 2025
Reply from DROIX Global
Thank you for your continued support and for taking the time to leave a review!
We’re really glad to hear that everything was mostly great with your recent order and that your previous experiences have also been positive. We’re sorry to hear about the issue with the extension cord not fitting as expected — we understand how important it is to have a tidy and practical setup, especially with larger power supplies.
Your feedback is very helpful, and we’ll definitely take it on board to see how we can improve the experience going forward. If there's ever anything else we can help with or if you'd like to explore a better cable solution, feel free to reach out to our support team.
Thanks again for being a valued customer — we look forward to serving you again soon!
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