First ,everything was delivered 3 days before expected delivery date , beautiful surprise. Second the case looks wonderful, not slippery, sturdy , fits like a glove . Screen protector was easy to put... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy process from start to finish. Finding the right model size, deciding if clear and lightweight or hard and more rugged was a cinch. Got it 3 days earlier than expected. Cover very easy to apply... See more
Company replied
I haven't had a chance to test the product but I had to write a review purely based on customer service alone. I originally ordered the wrong case. Completely my error. I received it before I realized... See more
Company replied
DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... See more
Company replied
Company details
Written by the company
Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Contact info
651 North Broad Street, 19709, Middletown, United States
- hello@dropguys.com
- dropguys.com
4.7
Excellent
629 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my second screen protector
This is my second screen protector. I dropped my phone and the impact broke the protector, Honestly I was worried that my screen also broke. I ordered a new one and delivery was quick. Removing the damaged protector I was thrilled to see that my phone screen did not have a scratch on it! Installation of the new screen protector is very easy. I highly recommend this product from Drop Guys
April 9, 2026
Unprompted review
Reply from Dropguys
Hi Dianne,
Thank you so much for sharing your experience! We’re really glad to hear your screen protector did its job and kept your phone screen completely safe.
It’s also great to know the replacement arrived quickly and was easy to install. We truly appreciate your recommendation and support!
— The Dropguys Team
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Resolved issue efficiently and friendly!
April 9, 2026
Unprompted review
Reply from Dropguys
Hi James,
Thank you so much for your feedback! We’re really glad to hear your issue was resolved efficiently and in a friendly way 😊
We truly appreciate your support!
— The Dropguys Team
Satisfaction promptly received
I promptly received a satisfactory response and action in re my request. Great customer service.
April 7, 2026
Unprompted review
Reply from Dropguys
Hi Frederick,
Thank you so much for your kind feedback! We’re really glad to hear your request was handled promptly and to your satisfaction 😊
We truly appreciate your support!
— The Dropguys Team
Best products AND service!
I adore my phone case. It’s so strong.
This week I bought a wrist strap to help prevent theft when we go on vacation. I had a question about how to attach it, and I reached out to customer service. Within minutes I received a response with a link to a how-to video! I wish all customer service was this helpful.
Thank you Dropbox. I’m a customer for life.
April 6, 2026
Unprompted review
Reply from Dropguys
Hi Patsy,
Thank you so much for your amazing feedback! We’re thrilled to hear you’re loving your phone case and that the wrist strap is giving you extra peace of mind for your travels 😊
It’s great to know our team was able to quickly help with a how-to video. That’s exactly the experience we aim to provide. We truly appreciate your support and loyalty!
— The Dropguys Team
Great fit. Quality product. 4-
Shipment was delayed but customer service kept me informed. The product is great. Fits perfectly and easy to install. The wallet is best for 1 to 2 cards hard to remove if more than 2.
April 5, 2026
Unprompted review
Reply from Dropguys
Hi Rita,
Thank you so much for your detailed feedback! We’re really glad to hear the product fits perfectly, was easy to install, and that our customer service kept you updated along the way 😊
We also appreciate your note about the wallet capacity. That’s helpful insight, and we’ll keep it in mind for future improvements.
We truly appreciate your support!
— The Dropguys Team
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Great Customer Service
I need instructions on how best to replace my lens protector on my iPhone 16 Pro. Khamille from Customer Service responded quickly with a soluton to help me out. I have ordered from Dropguys a few times and have recommended them. I'm very happy with their phone cases and protectors.
April 2, 2026
Unprompted review
Reply from Dropguys
Hi Pam,
Thank you so much for your wonderful feedback! We’re really glad we were able to help you quickly with your lens protector replacement, and it’s amazing to hear you’ve been a returning customer who recommends us 😊
We truly appreciate your continued support and trust in our cases and protectors!
— The Dropguys Team
Excellent product did its job
April 1, 2026
Unprompted review
Reply from Dropguys
Hi David,
Thank you so much for your feedback! We’re really glad to hear the product did its job as expected 😊
We appreciate your support!
— The Dropguys Team
Great guys
Great guys, great customer service, great product - what’s not to love!?!
April 3, 2026
Unprompted review
Reply from Dropguys
Hi Lauren,
Thank you so much for your amazing feedback! We’re thrilled to hear you’re loving the product and had a great experience with our customer service 😊
We truly appreciate your support!
Seems like a very well made case for my…
Seems like a very well made case for my iPhone 17 with just the right amount of grip. In addition, the free screen shield was easy to install with the included jig.
April 1, 2026
Unprompted review
Reply from Dropguys
Hi Geoffrey,
Thank you so much for your feedback! We’re glad to hear you’re enjoying the quality and grip of your iPhone 17 case, and that the free screen protector was easy to install with the included jig.
We truly appreciate your support and hope you continue loving your setup 😊
— The Dropguys Team
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Over and Beyond in Every Way!
They are very prompt and their customer service is amazing. The phone case feels great. I thought it would be just like the one I got for much less at best buy, but there's something different about the materials and the edges. It just feels well made.
April 1, 2026
Unprompted review
Reply from Dropguys
Hi Natasha,
Thank you so much for your amazing feedback! We’re thrilled to hear that you noticed the difference in quality and materials—it really means a lot to us.
We’re also so glad our team could provide prompt and helpful service. Your support truly means everything, and we hope you continue to love your case 😊
— The Dropguys Team
Reply from Dropguys
Hi there,
Thank you for your feedback! We’re glad to hear you’re enjoying the feel and quality of the case—it’s great to know it’s comfortable to hold 😊
We really appreciate your support!
— The Dropguys Team
Terrible Case. Phone now non functional
I saw all the good reviews so I purchased the IPHONE 17 CASE ULTRA SLIM and it came with the IPHONE 17 SCREEN PROTECTOR. I dropped my phone while walking in my house and the entire screen cracked. The case doesn’t provide good enough protection. It seemed like when my phone fell, the corner of the phone got hit because it’s not well protected. My phone was only about 5 months old. I paid to get the screen replaced and a few days later, I dropped my phone again while walking in my home and half of the screen turned white and was completely non functional. This case provided 0 protection.
March 27, 2026
Unprompted review
Reply from Dropguys
Hi Belinda,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience and the damage to your phone. We completely understand how frustrating and upsetting this must be, especially after trying to protect your device.
Please reach out to us via email at hello@dropguys.com
so we can look into this further and assist you directly. We’d really like the opportunity to help.
— The Dropguys Team
This is my second screen protector…
This is my second screen protector order in a year. Absolutely loved the first one, but it cracked in two places, right through the middle,( have no clue how ) so I ordered another.
Not sure what happened (followed all the phone cleaning instructions, just like the first one I ordered a year ago) but this screen protector had microscopic dust particles stuck to the sticky side. I only see them when my screen goes to black.
My OCD is quite irritated every time I look at it now. I may go and get a cheaper option.
March 25, 2026
Unprompted review
Reply from Dropguys
Hi Michelle,
Thank you for sharing your experience, and I’m really sorry to hear about the issue with your recent screen protector—that’s definitely not the quality we aim to deliver.
Please reach out to us via email at hello@dropguys.com
so we can take care of this for you and help make it right. We’d be more than happy to assist with a replacement.
We truly appreciate your continued support and the chance to resolve this for you 😊
— The Dropguys Team
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Easy to shop
Easy to shop. Great detail of products. Some even incudes videos on how to use and install.
Most importantly great products.
March 14, 2026
Unprompted review
Reply from Dropguys
Hi Sunshine,
Thank you for sharing this! We’re so glad you found the site easy to shop and that the product details and videos were helpful. It means a lot to hear you’re happy with the quality too!
— The Dropguys Team
Great product and customer service
March 23, 2026
Unprompted review
Reply from Dropguys
Hi Kathy,
We really appreciate your kind words! It’s great to hear you’re happy with both the product and our customer service. Thanks so much for your support!
— The Dropguys Team
I ordered the wrong case
I ordered the wrong case, but they sent me the correct case free of charge and told me to keep the other case!!!
March 23, 2026
Unprompted review
Reply from Dropguys
Hi Kris,
Thank you so much for your kind feedback! We’re really glad we could get the correct case sorted out for you quickly.
Enjoy your new case, and if you ever need anything else, we’re always happy to help 😊
— The Dropguys Team
Reply from Dropguys
Hi Leo,
Thank you so much for your kind words! We’re really glad to hear you had a fast, efficient, and fair experience with us. We truly appreciate your support 😊
— The Dropguys Team
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Customer Service
I love the phone case, lens cover, and screen protector for my S26 android. I had a question about the screen protector. Khamille was very prompt to respond and helped me resolve my issue.
Customer service is as important as the actual product to me and dropguys hit a home run with this.
March 23, 2026
Unprompted review
Reply from Dropguys
Hi Jimmy,
Thank you so much for your amazing feedback! We’re thrilled to hear you love your case, lens cover, and screen protector, and that we were able to assist you quickly and resolve your issue.
We truly agree—great customer service matters just as much as great products, and we’re so glad we could deliver both for you 😊
— The Dropguys Team
Dropguys Samsung s26 Case
The Dropguys case for the Samsung s26 is amazing!
March 21, 2026
Unprompted review
Reply from Dropguys
Hi Josh,
Thank you so much for your feedback! We’re really happy to hear you’re loving your Dropguys Samsung S26 case 😊
We truly appreciate your support!
— The Dropguys Team
They not only address their errors
They not only address their errors; they even fixeds MY errors. Great customer service.
March 20, 2026
Unprompted review
Reply from Dropguys
Hi Jerry,
Thank you so much for your kind words! We’re really glad we could help not only resolve the issue but also assist you with your order. We truly appreciate your understanding and support 😊
— The Dropguys Team
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