First ,everything was delivered 3 days before expected delivery date , beautiful surprise. Second the case looks wonderful, not slippery, sturdy , fits like a glove . Screen protector was easy to put... See more
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Review summary
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Easy process from start to finish. Finding the right model size, deciding if clear and lightweight or hard and more rugged was a cinch. Got it 3 days earlier than expected. Cover very easy to apply... See more
Company replied
I haven't had a chance to test the product but I had to write a review purely based on customer service alone. I originally ordered the wrong case. Completely my error. I received it before I realized... See more
Company replied
DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... See more
Company replied
Company details
Written by the company
Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Contact info
651 North Broad Street, 19709, Middletown, United States
- hello@dropguys.com
- dropguys.com
4.7
Excellent
629 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
They are willing to cancel and refund…
They are willing to cancel and refund my order quickly. They have been super helpful with a mistake I made.
March 20, 2026
Unprompted review
Reply from Dropguys
Hi Lora,
We’re really glad we could help sort things out quickly for you! Mistakes happen, and we’re always here to make the process as easy and stress-free as possible. Thanks so much for your kind words!
— The Dropguys Team
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I got exactly I expected
The phone case and bonus tempered glass screen protector were exactly what I needed. The products are actually better than expected. The installation of the screen protector was the easiest I have ever experienced. I received my order exactly when promised. I would definitely buy from this company again.
March 16, 2026
Unprompted review
Reply from Dropguys
Hi Martha,
Thank you for your kind words! We’re thrilled to hear the case and screen protector exceeded your expectations and that installation was a breeze. It’s great to know everything arrived right on time, too. We can’t wait to have you shop with us again!
— The Dropguys Team
Quick reminder to check model
Quick reminder to check model. Quick response to my concern.
March 17, 2026
Unprompted review
Reply from Dropguys
Hi Sandra,
Thank you for sharing your experience! We always try to respond quickly and make sure everything matches the right model—it’s the little details that matter most. We’re glad we could help!
— The Dropguys Team
Great people great product
March 16, 2026
Unprompted review
Reply from Dropguys
Hi Dave,
We really appreciate your kind words! It means a lot to hear that our team and products made a positive impression. Thank you for the support!
— The Dropguys Team
DropGuys is rated # 1 for Samsung S26 Ultra Cases & Accessories
DropGuys is rated # 1 for Samsung S26 Ultra cases & accessories. It took alittle longer for my order to arrive, but it arrived 2 days earlier than projected. Khamille is taking care of a Camera Protector that just wouldn't stay attached to my S26 Ultra and is sending me a new one, so, assuming the replacement Camera Protector stays attached, we will be 100% + Good
March 16, 2026
Unprompted review
Reply from Dropguys
Hi Thomas,
Thank you for sharing your experience! We’re glad your order arrived ahead of schedule and that Khamille could assist with the camera protector issue. We hope the replacement works perfectly and that your S26 Ultra stays fully protected. Your feedback really makes our day!
— The Dropguys Team
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GREAT customer service
I ordered the wrong size items by mistake. I emailed the company and they immediately emailed me back with an order confirmation for the correct size items at no cost. This was super helpful and courteous of them, and it made me feel much better because I was having several personal issues at this time. The products are high quality and they arrived in great condition with no problems. I appreciated how easy they were to apply to my device.
March 12, 2026
Unprompted review
Reply from Dropguys
Hi Grace,
Thank you so much for sharing your experience. We’re really glad we could help make things a little easier for you during a stressful time, and that your new items arrived safely and fit perfectly. It means a lot to know our products and service made a difference!
— The Dropguys Team
Saved my phone so many times
Saved my phone so many times. I don’t buy cases or screen savers anywhere else.
February 22, 2026
Unprompted review
Reply from Dropguys
Hi Helena,
Wow, we’re so glad to hear your phone has been saved so many times! That’s exactly why we make these cases and screen protectors — to give you peace of mind knowing your device is protected. Your support means a lot to us!
— The Dropguys Team
Following through with the customer.
March 8, 2026
Unprompted review
Reply from Dropguys
Thank you, Mark! We appreciate you noticing our commitment to following through — providing great service every step of the way is what we strive for.
— The Dropguys Team
Great experience
Great experience. The communication from order to delivery was really good, the products were obviously high quality when I unpackaged them, and so far, I love how they are performing and protecting my iPhone.
March 6, 2026
Unprompted review
Reply from Dropguys
Thank you for sharing your feedback, Jeff! We’re thrilled to hear that you had a smooth experience from order to delivery and that your iPhone is well protected with our products.
— The Dropguys Team
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DO NOT BUY..
DO NOT BUY... over paid for a product. Phone still might break if dropped and they will offer you a coupon for an overpriced case. Adding ... this is a lie
Dropguys offers a "100% protection or your money back" guarantee, promising to refund the cost of the case if your phone breaks while inside it, as shown on their full-package page. They also provide a 5-year warranty on their cases.
March 5, 2026
Unprompted review
Reply from Dropguys
Thank you for your feedback, Diane. We’re sorry to hear that you’re disappointed with your experience.
Our team always aims to clearly explain our warranty coverage and how it works when assisting customers.
We apologize if our resolution did not meet your expectations. Your feedback is important to us, and we truly appreciate you taking the time to share your experience.
— The Dropguys Team
I had an issue with my case and…
I had an issue with my case and customer service got back with me very fast !! Issue was resolved and I am a customer for life. Kahmille was very helpful and polite and resolved my complaint. These guys Rock !!! Great products.
March 5, 2026
Unprompted review
Reply from Dropguys
Thank you so much for your kind words, Jim! We're really glad we could help resolve the issue quickly. We truly appreciate your support and are grateful to have you as a customer.
— The Dropguys Team
I dropped my phone after I put the case…
I dropped my phone after I put the case on and it didn’t break. It is not cheap feeling, seems sturdy. I was willing to spend more to have a good case for a phone over $1000. I don’t know why people buy a $1600 phone and spend $10 on a iPhone case for protection. I love this iPhone case and comes with a screen protector. I got the clear so you can see the beauty of the phone.
March 5, 2026
Unprompted review
Reply from Dropguys
Thank you for sharing your experience, Christine! We're so glad to hear the case protected your phone and that you're enjoying the quality and design. It means a lot that you chose our case to protect your device, and we appreciate your thoughtful feedback. Enjoy showing off your phone with the clear case! 😊
— The Dropguys Team
Reply from Dropguys
Thank you for your feedback, Shelbys! We're glad to hear our team was able to assist you promptly. We truly appreciate your support and hope to serve you again in the future. 😊
— The Dropguys Team
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Highly rated by Wirecutter
Highly rated by Wirecutter. Excellent product. Shipped quickly. Understandable installation directions. very good customer service.
February 25, 2026
Unprompted review
Reply from Dropguys
Hi Esprit,
We’re so glad you found us through Wirecutter and that everything — from shipping to installation to customer service — met your expectations!
Thank you for your kind words and for choosing Dropguys. We truly appreciate your support!
— The Dropguys Team
quick responses
quick responses, great overall, even on a Sunday, very impressed
March 1, 2026
Unprompted review
Reply from Dropguys
Hi Paula,
We’re so glad you were impressed with our quick responses — even on a Sunday! 😊 We always aim to be there when our customers need us.
Thank you for your kind words and support!
— The Dropguys Team
Dropguys have Excellent customer…
Dropguys have Excellent customer service. They monitor & Reply to customer emails. They sell a great Quality protective case ! I have an iPhone 17. Their cases hug the phone without any interference with the functions of the phone. Highly recommended.
February 25, 2026
Unprompted review
Reply from Dropguys
Hi Gerry,
We really appreciate your kind words! It’s great to hear you’re happy with both the customer service and the quality of your iPhone 17 case. We work hard to make sure our cases fit perfectly without interfering with any functionality, so that feedback means a lot.
Thanks so much for the recommendation and for choosing Dropguys!
— The Dropguys Team
Great products!
Easy to order. Fast shipping. Well packaged. Ordered a screen protector, case, and lens protector. All were easy to install and great quality.
February 12, 2026
Unprompted review
Reply from Dropguys
Hi Melissa,
Thank you so much for the great review! We’re glad ordering was easy, shipping was fast, and everything arrived well packaged.
It’s awesome to hear the case, screen protector, and lens protector were all easy to install and met your expectations for quality. We truly appreciate your support!
— The Dropguys Team
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Did not receive my items from Dropguys
I ordered iphone 17 pro ultra slim case and the lens protector from Dropguys, which has high ratings. It cost 83.97. They sent me a one package which. had the outer bracket and the "free" screen protector, but not the two main pieces I ordered. No explanation that this was package 1 of 2, but I never received notification as I did on the first package of its delivery to our building's secure lockers. Received first package on January 13, 2026. Company later told me second package was selivered the folloowing day, but it was not. Lockers are locked. Never was notified. Person responded, but then when I emailed what happened, thher was silence, which has continued for nearly two weeks. Horrible customer service, and of course no phone number,and there is a non-functioning chat feature. DO NOT ORDER A phone protector from Dropguys. I have had two great experiences with Otterbox.
January 13, 2026
Unprompted review
Reply from Dropguys
Hi Samu,
We’re truly sorry for the frustration this caused. We want to clarify that we have been responding to your messages throughout the process, but it’s possible some of our replies may have landed in your spam or junk folder.
That said, we understand how concerning it is when a package appears missing — especially with secure lockers involved. While we’ve already resolved this in our most recent conversation, we still sincerely apologize for the inconvenience and the stress it caused.
We appreciate you bringing this to our attention and giving us the opportunity to make it right.
— The Dropguys Team
The seller responded quickly!
The seller responded quickly and resolved my issue without a lot of red tape and hassles!
I recently had to deal with Simple Human for a similar issue and their system was a big pain requiring sending them videos of the defective product!
February 15, 2026
Unprompted review
Reply from Dropguys
Hi Nicholas,
Thank you so much for sharing this! We’re really glad we could respond quickly and resolve everything without putting you through a long, complicated process.
We believe getting help shouldn’t feel like jumping through hoops — so it means a lot to hear that the experience felt smooth and hassle-free on your end.
We truly appreciate you taking the time to leave this review and for giving us the opportunity to make things right. If you ever need anything else, we’re always here to help!
— The Dropguys Team
The fit was perfect
The fit was perfect, feels good in the hands and so far no problems with my wireless car charger.
February 13, 2026
Unprompted review
Reply from Dropguys
Hi Bucky,
Thank you so much for your review! We’re thrilled to hear the fit was perfect and that the case feels great in your hands — that’s exactly what we aim for.
It’s also awesome to know it’s working smoothly with your wireless car charger. That seamless compatibility makes all the difference!
We really appreciate you taking the time to share your experience. If you ever need anything at all, we’ve got you covered. 😊
— The Dropguys Team
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