Dr Sam's Reviews 

769
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often noting significant improvements for sensitive skin, rosacea, and acne. Many appreciate the excellent customer service, describing the team as helpful, efficient, and caring. The ordering process is frequently highlighted as straightforward, with an easy-to-navigate website and fast, well-packaged delivery, including valuable order tracking. However, some customers also noted occasional issues with delivery, including parcels taking a long time to arrive, being lost, or containing incorrect items. A few other people also felt that there were difficulties with the ordering process, such as problems with applying discount codes, selecting free samples, or managing rewards on subscription orders.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers consistently praising the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its efficiency and... See more

Quality

People report positive experiences with product quality, with many reviewers highlighting that the products... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and stating they will order again... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free... See more

Rated 5 out of 5 stars

Ordered already twice from Dr Sam's website. Very fast delivery, you can select two samples to your order. Products are excellent, high quality, no nonsense (fragrance, essential oils etc). Highly rec... See more

Rated 5 out of 5 stars

Dr Sam’s has truly changed my life. I’ve gone from heavy duty antibiotics (tablet and topical) to control rosacea to being completely antibiotic free. The website is so easy to use and points really d... See more

Rated 5 out of 5 stars

I have been using Dr Sam's for years. These products are effective and perform as claimed. I'm someone with sensitive and reactive skin, for me that is a small miracle. Customer service is always... See more


4.7

Excellent

TrustScore 4.5 out of 5

769 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(769)

281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

The customer support team was…

The customer support team was incredibly kind, courteous, and genuinely caring. They went out of their way to help and made me feel truly valued and supported throughout the entire process. It was honestly the best customer service experience I’ve ever had, and their warmth and attentiveness made a lasting impression.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using dr Sam bunting…

I have been using dr Sam bunting products for some good time and have always thought them excellent and the products actually do work unlike others that give false promises, I did have a query that needed sorting out and they went beyond and above to rectify the issue , their customer service is excellent and very helpful, Also their range of skincare from a leading dermatologist cannot be beaten .

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

It really works!!!

Having struggled with skin issues for years, I’ve tried viral and popular skincare brands trying to find a solution, but those products made my skin even more sensitive. I gave this brand a shot because a close relative recommended it, and let’s just say I’m not spending my money elsewhere.

June 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Purchased the Clarity kit (all of which…

Purchased the Clarity kit (all of which products I have used before) I forgot how great these combination is my very irritated yet acne prone skin calmed down within 5 days, the cleanser was especially amazing as I noticed my pores clear after a few mins of cleansing it’s actually amazing!

December 1, 2025
Unprompted review
Rated 4 out of 5 stars

To relieve skin from soreness

To be able to talk with someone about my skincare, then got a very good follow up on what skincare routine to use, clear concise instructions & very easy to order frpm website

November 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Good experience

Easy to checkout and my order arrived quickly. Haven’t had any issues that has meant I’ve needed to deal with customer service though.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I’ve been ordering from Dr Sam’s since the beginning of the brand. I had a recent order mix-up and the customer service was incredibly efficient and a pleasure to deal with. Replied quickly (at 9pm) and they went above what I expected to fix the issue. Great products and even better customer service.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Apart from the fantastic products

Apart from the fantastic products, I love the save and subscribe option. Not only are the saving really good, I don't have to worry about reordering!
I have ordered some additional products this time and I am excited to try them out. Love Dr Sam's.

December 1, 2025
Unprompted review
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Rated 4 out of 5 stars

Easy to use and to buy

Easy to use and to buy. Order details on checkout a little confusing due to free gifts being priced. Although as you go through the checkout process these gifts are discounted.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Sam have great skincare

Dr Sam have great skincare, with uptodate ingredients, and is very great at the education out to the consumer. Prices middle range.
Gentle but effective and good for rosacea sensitive skin.

November 24, 2025
Unprompted review
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Rated 4 out of 5 stars

I love DrSams stuff

I love DrSams stuff. However, not 4 stars because (since there are Black Friday sales) I wanted to compare price of subscription vs basket, & when I clicked to restart subscription it automatically purchased, and it was actually cheaper and I got a free gift on the non subscription offer. No way to cancel and I won’t be able to return. So that was a tiny bit disappointing. Nice to reward subscription customers at Christmas/Black Friday as well as new/infrequent customers.

November 24, 2025
Unprompted review

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