Dr Sam's Reviews 

761
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting significant improvements for various skin concerns. Many appreciate the straightforward, evidence-based ingredients and easy-to-follow routines. The customer service team is frequently highlighted for being exceptional, prompt, friendly, and genuinely caring, often going above and beyond. Reviewers also commend the fast delivery, efficient dispatch, and the option for free samples, making the overall purchasing experience smooth and pleasant. However, some people mentioned that certain products did not work for their skin or even caused sensitivity and dryness. A few other people also felt that their orders were lost or not delivered as expected, leading to concerns about receiving their items.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction and even love for the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising its... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction and intent to reorder due... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free... See more

Rated 5 out of 5 stars

Ordered already twice from Dr Sam's website. Very fast delivery, you can select two samples to your order. Products are excellent, high quality, no nonsense (fragrance, essential oils etc). Highly rec... See more

Rated 5 out of 5 stars

Dr Sam’s has truly changed my life. I’ve gone from heavy duty antibiotics (tablet and topical) to control rosacea to being completely antibiotic free. The website is so easy to use and points really d... See more

Rated 5 out of 5 stars

I have been a long time customer of Dr Sam Bunting’s skincare range. I find the products straightforward with evidence based ingredients and easy to understand routines. I am like how the packaging h... See more


4.7

Excellent

TrustScore 4.5 out of 5

761 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(761)

273 reviews in the last 12 months

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Rated 5 out of 5 stars

Started using dr sams cleanser a couple…

Started using dr sams cleanser a couple months ago really cleared up my hormonal acne that i struggled with for such a long time. When i had issues with my package not being delivered i reached out to them and they replied on the same day. Really good brand and def worth the money

January 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Skincare

I'm very happy with all the products I've bought so far. Until now, I haven't used SPF in my daily routine because I kept getting breakouts. My favorite product is the daily sunscreen which really surprised me.

January 4, 2026
Unprompted review
Rated 2 out of 5 stars

unsure.

I'm not sure if I did something incorrectly but I haven't recieved my parcel for an order that was £50. I ordered it roughly about the end of last week or start of this week and ive had nothing delivered as far as im aware.

December 29, 2025
Unprompted review
Dr Sam's logo

Reply from Dr Sam's

Hi Julie, thank you for getting in touch. We're very sorry to hear that you haven't received your order. If you could please get in touch with us on hello@drsambunting.com with your order number, and from the email address used to place the order, we would love to help.
We look forward to hearing from you soon!

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Rated 5 out of 5 stars

Great products and customers service!

Amazing customer service! It was my second time ordering from here. Everything was going well until the shipping company lost my package. I immediately contacted the customer service and they helped me through the whole process. Even though it took quite a while, in the end they sent me a replacement order with no additional cost. So I did not mind the long wait. I absolutely love their products and with such great service I will happily come back :)

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fast customer service response

I had a query about a gift voucher that I received and even though it was Sunday - I received a really prompt reply this morning and was able to sort out my problem

December 29, 2025
Unprompted review
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Rated 5 out of 5 stars

I have noticed the redness calm down on…

I have noticed the redness calm down on my face since using this product. Its quite hydrating too. It has evened out my complexion and really helps with marks and spots too. I have eczema so I am very strict with what I use on my skin and this product has become a staple in my skin care routine.

December 20, 2025
Unprompted review
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Rated 5 out of 5 stars

The customer support team was…

The customer support team was incredibly kind, courteous, and genuinely caring. They went out of their way to help and made me feel truly valued and supported throughout the entire process. It was honestly the best customer service experience I’ve ever had, and their warmth and attentiveness made a lasting impression.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using dr Sam bunting…

I have been using dr Sam bunting products for some good time and have always thought them excellent and the products actually do work unlike others that give false promises, I did have a query that needed sorting out and they went beyond and above to rectify the issue , their customer service is excellent and very helpful, Also their range of skincare from a leading dermatologist cannot be beaten .

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

It really works!!!

Having struggled with skin issues for years, I’ve tried viral and popular skincare brands trying to find a solution, but those products made my skin even more sensitive. I gave this brand a shot because a close relative recommended it, and let’s just say I’m not spending my money elsewhere.

June 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Purchased the Clarity kit (all of which…

Purchased the Clarity kit (all of which products I have used before) I forgot how great these combination is my very irritated yet acne prone skin calmed down within 5 days, the cleanser was especially amazing as I noticed my pores clear after a few mins of cleansing it’s actually amazing!

December 1, 2025
Unprompted review

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