Nicko McBrain's Drum One  Reviews 

95
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are often top-notch and well-described. The staff receives frequent commendation for being super friendly, knowledgeable, and helpful, providing excellent service both online and in person. Reviewers also highlight the quick and efficient delivery service, with many items arriving promptly and securely packaged. The overall service is described as excellent, with many appreciating the open communication regarding availability and order status. However, some customers mentioned that while the product quality was good, a specific request for a snare to be supplied tuned was not met. A few other people also felt that the courier service could be improved, despite the items themselves being as expected.

What people talk about most

Product

People report positive experiences with products, consistently highlighting the excellent quality and care in... See more

Staff

Customers consistently note positive experiences with staff, highlighting their accommodating, helpful, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent, quick, and... See more

Quality

Consumers find quality to be positive, with many reviewers describing the products as top-notch and of very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good and quick contact with the store's staff. I bought a custom "Legacy of the Royals" snare drum and a few other items, but there were complications with paying double VAT. The store resolved t... See more

Rated 5 out of 5 stars

I ordered a shirt and a couple of pairs of Vic Firth Nicko's signature sticks from DrumOne. The items were shipped and arrived very quickly. First time I've ordered from the store and I'm sure it won'... See more

Rated 5 out of 5 stars

Ordering from Drum One was easy. Communication via emails was quick and informative. Also due to the nature of the special Legacy of the Royals snare drum, being kept up to date on production was am... See more

Rated 5 out of 5 stars

I’d been trying to get my son a BDC snare drum for Christmas. But the model he wanted was out of stock everywhere. I’d repeatedly called a number of competing retailers to get an ETA on new stock, but... See more


Company details

  1. Drum Store
  2. Music Store
  3. Musical Instrument Repair Shop

Written by the company

Welcome to DRUM ONE, the newest drums and percussion buying experience that is owned by legendary Iron Maiden drummer Nicko McBrain. Our store is based in Manchester, England and our brand new online store is set up to supply products Worldwide. To be the best we believe we need to be different and it is this difference that we hope to reflect in everything that we do, be that in store or online. Everybody that works at DRUM ONE is a drummer and we have all trained extensively on all of the wonderful brands and products that we sell, whenever you interact with us you are assured of unbiased, qualified advice so that you can make the best choice possible on what products are right for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

95 reviews

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4.8

All reviews

(95)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely Flawless!!!

Can not rate this store high enough.

Emailed early on a Sunday morning and got a reply within the hour.

Took a brand new kit across (Wich was not brought from them) for them to take a look at and tune for me.

Was greeted on arrival and offered a drink, the guys then helped unlead the kit from my car.

Had a conversation on what sound I was after and the guys got to work on the kit treating it with great care.

They explained and guided me in what they were doing so I could learn how to keep ontop on the tuning moving forwards.

The store is a drummers paradise and while exploring the store I asked for advice on different items and was guided away from spending a higher amount of money on a hi-hat stand and shown a cheaper alternative that they said would better suit my needs.

The guys in the store are drummers, not sales men after a quick sale and this shows in the passion and pride in what they do.

They were more than happy to tune and then re tune the bass drum to shoe the difference of having no dampening in the drum and then with dampening and also cut and fitted a port hole for me as well.

Walked away with an amazing sounding kit and also purcahsed a few other itmes while i was there.

Wish I had got the names of the two guy in store that day but for the life of me I can't remember them, but a big thank you to both of them.

Will definitly be visiting again.

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

Brilliant service snare drum and head arrived on time but had a small issue with the drum head supplied. Drumone changed it no issues. Can't recommend them enough. Excellent service. Will use them again.

July 4, 2023
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Rated 5 out of 5 stars

Unbelievable customer service from…

Unbelievable customer service from “Pesky” Westwood . Nothing is too much trouble for these guys . If you are looking for the best gear and amazing , friendly, honest advice then look no further. Thank you so much guys x

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

This shop is truly a drummers paradise-…

This shop is truly a drummers paradise- they’re not just trying to sell high end high priced kits. There’s everything from entry level to exotic kits, spread across all major brands. A full compliment of parts, accessories and apparel. Great range of sticks and heads readily available too. The shop also features a separate electronic kit department, and marching percussion department- fantastic to see everything covered for every style of drummer all under one roof. The staff are polite, friendly and knowledgeable. This is not just a drum shop, it’s an experience and I highly recommend.
Also had the pleasure of meeting Nicko himself here- what a great guy, and one of the worlds all time best and well known drummers- ‘‘twas an honour- Thankyou guys!

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

A great first visit!

A great first visit with helpful and knowledgeable staff, interested in giving good advice and extremely helpful. A good array of kits and cymbals, and an impressive presentation of British Drum Company kits and snare drums. Well worth a visit if only for some advice and support. The company also has a very useful website, which I recently used for a new BDC snare drum.

June 21, 2023
Unprompted review
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