So if you dropship and you need a reliable, effective and affordable app for Ali Express Dsers is so far the best I've tested. It's super easy to use and offers an awesome support. I faced some proble... See more
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See what reviewers are saying
Shopify and Dsers were blaming each other the whole time I was trying to get this problem fixed, Lucy from dsers was awesome she knew what she was talking about and actually helped me with the issue w... See more
Fiona was a excellent customer service representative, who works for DSer. We were having issues trying to figure out the financial process and she literallay took her time to explain the ins and outs... See more
I had the pleasure of working with Adele while navigating the DSers app, and I couldn’t be more impressed with the level of support I received. From the moment I reached out, Adele was quick to... See more
Company replied
Company details
Written by the company
DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store
Contact info
SUITE 1701-02,17/F, FWD Financial Centre, 308 Des Voeux Rd Central, Central, Hong Kong, 140777, Hong Kong, China
- support@dserspro.com
- dsers.com
4.9
Excellent
5K reviews
Hasn’t replied to negative reviews
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Beware: you will lose sales due to glitches in the app
Absolutely appalling app. They incorrecly mark products in your store as "Out of stock" - so your store looks a mess, you lose out on sales, etc. And they couldn't care less. The customer support gives ridiculous excuses and takes no responsibility.
The 5-star reviews here are clearly fake. AVOID this app at all costs.
April 19, 2025
Unprompted review
DSers Team support
This is the best customer support that I have ever received. The DSers team let me save and close the deal with a customer. Never believed in customer support from any organization, yet again, this was my best experience.
March 28, 2025
Unprompted review
customer service is so helpful for all…
customer service is so helpful for all customers needs.
February 26, 2025
Unprompted review
shi..y company in total violation of…
shi..y company in total violation of privacy laws in the EU and the US! They sell your data to African scammers. if you wonder where from the emails from so called "shopify experts" aka Nigerian scammers coming from, this is your answer. It is this app that sells customers data to scammers! it is not shopify, it it these dropshipping apps that do this.
February 8, 2025
Unprompted review
They answer really fast
A very good customer service that int gave up before we found the solution to the problem. a special thanks to Vivian.
February 20, 2025
Unprompted review
Customer service was super helpful!
February 10, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Sean Folkson!
Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to assist you effectively. Providing helpful and friendly support is always our top priority, and your feedback truly motivates us to keep up the great work. If you ever need anything else, don’t hesitate to reach out—we’re here for you! Thanks again for taking the time to share your experience!
True 24/7 service
True 24/7 service, problem sorted, shout out to Vivian.
February 6, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Mark Woolley!
Thank you for your positive review! We’re thrilled to hear that our 24/7 service met your expectations and that Vivian was able to assist you effectively. Providing reliable support is our priority, and we’re glad your issue was resolved. We’ll make sure Vivian receives your kind shout-out. If you need further assistance, don’t hesitate to reach out—we’re always here to help!
Tess amazing service
Tess amazing service. Helped so much fixing my problem incredible service
February 5, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, carlo!
Thank you so much for your kind words! We're thrilled to hear that Tess was able to assist you effectively. Providing great service is our top priority, and we're glad Tess could help solve your problem. If you need anything else or have further questions, don't hesitate to reach out. We’re always here to help!
I had a fantastic experience working…
I had a fantastic experience working with Hayley! His professionalism, attention to detail, and dedication to delivering top-notch service truly stand out. He is knowledgeable, reliable, and goes above and beyond to ensure customer satisfaction. I highly recommend Hayley to anyone looking for quality and excellence. Keep up the great work!
February 4, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, shahzaib bhatti!
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience working with Hayley. We pride ourselves on providing top-notch service, and it’s wonderful to know that Hayley's professionalism and dedication made such a positive impact. Your recommendation means a lot, and we'll be sure to keep up the hard work to deliver quality and excellence. Thanks again for taking the time to share your feedback!
Grateful for their assistance.
This is a platform that i am all new to so of course there would be some bumps for me along the way. I was able to overcome an obstacle with Chat support (Sandra) and she was able to explain all in more detail what the issue was and the resolution to proceed. Grateful for their assistance.
February 2, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Izaura Garcia!
Thank you so much for your kind words! We're thrilled to hear that Sandra was able to assist you and guide you through the process. We understand that getting familiar with a new platform can have its challenges, but it's great to know you felt supported in resolving the issue. If you have any more questions or need further assistance, don’t hesitate to reach out. We're always here to help!
Rita was a great help!
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Bob Christof!
Thank you so much for your kind words! We're thrilled to hear that Rita was able to assist you effectively. She truly strives to provide the best support, and it’s always wonderful to know her efforts are appreciated. If you ever need more help in the future, don't hesitate to reach out. We're always here to support you!
Maria was very kind and she helped me…
Maria was very kind and she helped me solve my problem...Hopefully she will be around the next time I need a technician...Thanks Dsers for have such a good person working for you...
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Phil D!
Thank you so much for your kind words! We're thrilled to hear that Maria was able to help resolve your issue. She truly is an asset to the team, and we’re lucky to have her. We appreciate your support and look forward to assisting you again in the future. Thanks for choosing DSers!
great assistence
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Lufe Shop!
Thank you so much for your kind words! We're thrilled to hear that you found the assistance helpful. If you ever need more support or have any questions in the future, feel free to reach out anytime. We're here to help!
Rfimp Support
Rfimp gave me very good support and helped me with my problems.
Very nice guy!
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, K. I.!
Thank you so much for your kind words! We're glad we could assist you and help resolve your issues. It was a pleasure working with you, and we're always here if you need further support in the future. Don’t hesitate to reach out anytime!
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, there!
Thank you so much for the positive feedback! We're thrilled to hear that you’re happy with it. If you have any questions or need further assistance, feel free to reach out. Your support means a lot, and we're here to help anytime!
ZICO,was awesome he answered the…
ZICO,was awesome he answered the question and provided the solution then gave expectations precise and clear. Awesome customer service skills. Thanks 😊
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Denise!
Thank you so much for your kind words! We're thrilled to hear that ZICO provided you with clear and helpful solutions, as well as set the right expectations. It's always our goal to deliver top-notch customer service, and we're happy that you had a great experience. Thanks again for sharing, and we look forward to assisting you in the future.
I had a great experience with Zico…
I had a great experience with Zico today as I had an enquiry on the difference between the API/extension fulfillment methods. He was helpful and extremely knowledgeable as well as quick with his reply's. Their support team is great and makes for even more of a reason to use DSers!
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, DRIFT KINGS!
Thank you so much for sharing your positive experience! We’re thrilled to hear that Zico was able to assist you with your enquiry and provide helpful, knowledgeable support. We always aim to ensure our customers receive fast and reliable responses, and it’s great to know that our support team made a difference in your experience. Your feedback is much appreciated, and we're glad to have you as part of the DSers community!
Friendly staff
I'm having a trouble with my inventory today. But this guy "Rfimp"did a great job helping me ultil it solved. Another thing is this app is superb.
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Ahmad Solehin!
Thank you so much for your kind words! We're thrilled to hear that "Rfimp" was able to help resolve your inventory issue. Our team is always here to assist, and it's great to know you're enjoying the app as well. Your feedback means a lot to us, and we're always working hard to provide the best experience possible. If you need any further assistance, don't hesitate to reach out. Thanks again for your support!
Thank you Zico for excellent service
Thank you Zico for excellent service. You really answered my questions so patiently and not leaving me until I asked all the questions. Well done.
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Karen Zeid!
Thank you so much for your kind words! We're thrilled to hear that Zico was able to assist you and make sure all your questions were answered patiently. Providing excellent service and ensuring you're fully satisfied is always our top priority. We're grateful for your feedback and will make sure to pass it along to Zico. Thanks again, and we look forward to assisting you in the future!
she stayed with me and tried to solve…
she stayed with me and tried to solve the problems. thank you, olivia
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, there!
Thank you so much for your kind words! We're really glad we could stay with you and help work through the problems. It means a lot to us that you appreciated the support. If there's anything else you need in the future, feel free to reach out—we're always here to help!
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