Amazing support! Agnes from DSers was great. She helped me find the right supplier for my product and even waited patiently to guide me if I set everything up . Definitely recommend!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blanca, from Dsers, helped me fixing some issues related to intregation Shopify x Aliexpress for sending products to my country. Nice job
Hi Sandy, thank you for your help and for clarifying the packaging and blind-shipping details. I really appreciate your support!
Company details
Written by the company
DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store
Contact info
SUITE 1701-02,17/F, FWD Financial Centre, 308 Des Voeux Rd Central, Central, Hong Kong, 140777, Hong Kong, China
- support@dserspro.com
- dsers.com
5.0
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was skilled to resolve an…
The agent was skilled to resolve an outstanding issue. professional and patience. Great customer service
July 13, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi Lucie,
Thank you so much for sharing your wonderful experience with us! 😊
We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
GOOOOOD GOOOOD
July 13, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi Farah Adam,
Thank you for your kind words and support! 😊
We’re happy to know that DSers has been helpful to you. Your trust and encouragement mean a lot to our team and inspire us to continue improving our service.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Reply from DSers-AliExpress | 1688 Dropshipping
Hi Zahir Rabbani,
Thank you for your kind words and support! 😊
We’re happy to know that DSers has been helpful to you. Your trust and encouragement mean a lot to our team and inspire us to continue improving our service.
Wishing you continued success with your business, and we’ll be here whenever you need us!
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
We had an excellent experience working with our technician to troubleshoot a tricky AliExpress issue. They were incredibly helpful, efficient, and effective throughout the process. We’re very pleased and grateful for their support!
July 12, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi Ruben,
Thank you so much for sharing your wonderful experience with us! 😊
We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Reply from DSers-AliExpress | 1688 Dropshipping
Hi Marta,
Thank you so much for sharing your experience with us! 😊
We believe every business journey has its challenges, and we’re always happy to be here to support our users whenever they need us. Thank you for choosing DSers, and we look forward to continuing this journey together with you.
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Reply from DSers-AliExpress | 1688 Dropshipping
Hi
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Luna was very helpful with asking my…
Luna was very helpful with asking my question
July 12, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi CORY BLOOMFIELD,
Thank you so much for sharing your wonderful experience with us! 😊
We’re truly happy to hear that our support team was able to help resolve your issue. Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
amazing assistance and very helping and…
amazing assistance and very helping and welcoming .
July 12, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi there,
Thank you for your kind words and support! 😊
We’re happy to know that DSers has been helpful to you. Your trust and encouragement mean a lot to our team and inspire us to continue improving our service.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Reply from DSers-AliExpress | 1688 Dropshipping
Hi Amro Ghail,
Thank you so much for sharing your wonderful experience with us! 😊
Providing professional, patient, and responsive assistance is always something we value, and we’re glad our team could support you throughout the process.
Your kind words and recommendation mean a lot to us and encourage us to continue improving our service and user experience.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Great experiece with customer service.
Great experiece with customer service.
July 12, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi Muhammad Asif,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
Holly
Holly, the team member done a good job to help a lot to understand the platform
July 12, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi there,
Thank you so much for sharing your great experience with us! 😊
We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Holly — we’re glad to know that his support made your experience better.
Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Great tool with excellent customer support
Great tool, with amazing customer support. A big thank you to Esfania . I had an issue with the import list, and thanks to her help I saved myself hours of work trying to fix it manually. DSers is a must-have!
July 11, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi Ransford,
Thank you for your kind words and support! 😊
We’re happy to know that DSers has been helpful to you. Your trust and encouragement mean a lot to our team and inspire us to continue improving our service.
Wishing you continued success with your business, and we’ll be here whenever you need us!
Customer service Very helpful
Customer service Very helpful, did everything I needed
July 11, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi Lydia Thompson,
Thank you for your support and trust! 😊
We’re happy to know that our team has been able to assist you whenever you need help. Your recognition means a lot to us and motivates us to keep improving.
If you need anything in the future, we’ll always be here to support you!
"Excellent and Quick Support!"
"Excellent and Quick Support!"
I had a billing issue today, and the customer service was absolutely amazing. The support agent (she) was incredibly helpful, understanding, and resolved my problem in no time. As a university student, this meant the world to me. Highly recommend DSers for their great customer service!
July 11, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you resolve your billing issue so quickly, and that our support agent was incredibly helpful, understanding, and resolved your problem in no time. Knowing that this meant the world to you as a university student truly touches us. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
Good Job and good service!!
July 11, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has provided you with good service and that you're pleased with the job we did. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
The helped I received was outstanding…
The helped I received was outstanding it was my first order and it had to be done manually I was given patience and felt like i was the focus not a rush rush thanks again
July 10, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you with your very first order, which had to be done manually, and that you received outstanding help, patience, and felt like the focus without any rush. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
I appreciate the quick service and she…
I appreciate the quick service and she was very friendly and patient with me for being new at this thank you
July 10, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has provided you with quick service, and that our support agent was very friendly and patient with you as a newcomer. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
Elora is an outstanding person
Elora is an outstanding person! Thanks for helping me out!
July 10, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Elora's outstanding support. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
I had a great experience with Luna from…
I had a great experience with Luna from DSers Customer Support. She was kind, professional, and very knowledgeable. She answered all of my questions clearly and confidently, making the entire process easy to understand. Her excellent customer service is truly appreciated. I highly recommend Luna to anyone who needs assistance.
July 9, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Luna's kind, professional, and knowledgeable support—answering all your questions clearly and confidently, and making the entire process easy to understand. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
Shayla is an angel
Shayla is an angel, literally was connected with her for hours, and she helped me with EVERYTHING...
5 star customer service
July 9, 2026
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi there,
Thank you for sharing your experience on Trustpilot! It's wonderful to hear that DSers has helped you through Shayla's dedicated support—spending hours with you and helping you with everything you needed. We take pride in making our users' lives easier, and reviews like yours mean the world to us.
If there's anything else we can do for you, don't hesitate to let us know. And if you know someone who could benefit from DSers, we'd be grateful for the recommendation.
Best,
DSers Team
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