So if you dropship and you need a reliable, effective and affordable app for Ali Express Dsers is so far the best I've tested. It's super easy to use and offers an awesome support. I faced some proble... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shopify and Dsers were blaming each other the whole time I was trying to get this problem fixed, Lucy from dsers was awesome she knew what she was talking about and actually helped me with the issue w... See more
Fiona was a excellent customer service representative, who works for DSer. We were having issues trying to figure out the financial process and she literallay took her time to explain the ins and outs... See more
I had the pleasure of working with Adele while navigating the DSers app, and I couldn’t be more impressed with the level of support I received. From the moment I reached out, Adele was quick to... See more
Company replied
Company details
Written by the company
DSers is a comprehensive e-commerce solution. The most popular tool is DSers dropshipping app which helps over 4.5M online merchants who source on AliExpress and sell with Shopify, WooCommerce and Wix grow their business in an easier way. ⭐⭐⭐⭐⭐ 23000+ Votes on Shopify App Store
Contact info
SUITE 1701-02,17/F, FWD Financial Centre, 308 Des Voeux Rd Central, Central, Hong Kong, 140777, Hong Kong, China
- support@dserspro.com
- dsers.com
4.9
Excellent
5K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
kind and fast service
Vivian responsed me really fast and helped me solve my problem. I received very kind and fast service.
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, there!
Thank you so much for your kind words! We're thrilled to hear that Vivian was able to assist you quickly and provide you with great service. We always strive to make sure our customers have a smooth experience, and your feedback means a lot to us. If you need any more help in the future, don’t hesitate to reach out! We’re here for you every step of the way.
Vivian gave me a pleasant help
Vivian gave me a pleasant help on my problem, she helped me to fix an error i wouldn't find for myself
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, there!
Thank you for sharing your experience! We're so glad Vivian could assist you and help resolve the issue. It’s great to hear that her support made a difference, and we truly appreciate you recognizing her efforts. If you need any further assistance, don’t hesitate to reach out – we're here to help!
Trying to teach an old dog new tricks is hard
Not being very computer friendly this was not one of my best experiences. But Vivian was extremely help full and tried her best but I just don't get it. Even writing this review is a challenge for me. Wish I wasn't so slow to learn.
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Fred Minaglia!
Thank you for sharing your experience. We're thrilled to know that we can help you effectively. If you ever need more assistance, we’re here to help you every step of the way!
great service Viviane thank you
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Queen!
Thank you so much for your kind words! We're thrilled to hear that you had a great experience. Vivian and the team always strive to provide the best service possible, and your feedback means a lot. If you need anything else or have any further questions, feel free to reach out. We're here to help! Thanks again for your support!
olivia was a great help
olivia was a great help , sorted out the problem in no time .. really greatful have her on the other side to help me out.
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, there!
Thank you so much for your kind words! We're thrilled to hear that Olivia was able to help resolve the issue quickly. She's a valuable member of the team, and we're grateful to have her assist you. If you ever need anything else, don't hesitate to reach out. We're always here to help!
Great customer service
Great customer service, very helpful and prompt.
January 31, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Ella Ganfield!
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. We always aim to provide helpful and timely assistance, and your feedback truly means a lot to us. If you need anything else, don't hesitate to reach out. We're here to help!
Krystal helped me in a really efficient…
Krystal helped me in a really efficient way, customer support is a 10/10
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Nathan!
Thank you so much for your kind words! We're thrilled to hear that Krystal was able to assist you efficiently and provide a 10/10 customer support experience. We always strive to ensure our customers feel supported, and it’s great to know we met your expectations. If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Just had my first Live chat...
Just had my first Live chat via Messenger with Luna, and they were so helpful and fast. Much appreciated!
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, AccuScoop!
Thank you so much for your kind words! We're thrilled to hear that your experience with Luna was helpful and fast. We always strive to provide the best support, and it’s great to know we were able to assist you effectively. If you have any more questions or need further assistance in the future, feel free to reach out anytime. We’re here to help! Thanks again for your feedback!
I was some problem with my site
I was some problem with my site, but Clary is helped me for everyting. Thank you :))
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, János Norbert Holig!
Thank you so much for your feedback! We're thrilled to hear that Clary was able to help resolve the issues with your site. We strive to offer the best support possible, and it’s great to know you had a positive experience. If you need any further assistance, don’t hesitate to reach out. We're always here to help!
Krystal has outstanding customer…
Krystal has outstanding customer service.
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, S.Mills!
Thank you so much for your kind words! We're thrilled to hear that Krystal's customer service exceeded your expectations. We always strive to provide the best support for our customers, and it’s great to know Krystal made a positive impact. Your feedback means the world to us, and we look forward to serving you again!
Joy was extremely helpful!..
Joy was extremely helpful!... thanks for the quick replies and easy steps to improve my issues
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Damara!
Thank you so much for your kind words! We're thrilled to hear that Joy was able to assist you effectively and that the steps provided helped with your issues. We always strive to offer the best support, and your feedback truly motivates us to keep doing so. If you need any more help in the future, don't hesitate to reach out—we’re always here for you!
The employee Luna is really great
The employee Luna is really great. She helped me with my store problems and walked me step by step. I am very satisfied with her service to me.
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, manal!
Thank you so much for your kind words! We're thrilled to hear that we could assist you with your store and guide you through the process. It means a lot to us that you're satisfied with the service. If you ever need further assistance or have any more questions, don't hesitate to reach out. We're always here to help! :)
Clary was amazing
Clary was amazing. She solved my issue in a matter of minutes! Thank you!
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Frederico Frazão!
Thank you so much for your kind words! We're thrilled to hear that Clary was able to resolve your issue quickly. If you ever need further assistance, don’t hesitate to reach out. We’re here to help!
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, MoHmmeD!
Thank you so much for your kind words! We're thrilled to hear that Krystal was able to assist you. We completely agree—she's a valuable part of our team! Your feedback means a lot, and we'll be sure to pass it along to her. If you need any more help in the future, don't hesitate to reach out!
DSERS - Thank you Rita
Rita in customer service did a great job helping me fulfill an order that had lost its mapping. That made the process very quick and simple - thank you!
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Mike Parsons!
Thank you for your kind words! We're thrilled to hear Rita was able to assist you effectively in fulfilling your order. We strive to make every process as quick and simple as possible, and we're glad to know that Rita's support made a positive impact. If you ever need further assistance, feel free to reach out—we're here to help! Thanks again for choosing DSers!
I liked the application and the staff's…
I liked the application and the staff's treatment, especially Maria.
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Mohmmed Sayadi!
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with the app and our team. Maria will be so happy to know she made an impression! We strive to provide the best service, and feedback like yours means the world to us. If you need anything else, don’t hesitate to reach out. Looking forward to serving you again!
Maria was a great help
Maria was a great help in getting my access back.
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, David Ayeni!
Thank you for sharing your experience! We're so glad to hear that Maria was able to help you regain access. Our team is always here to assist, and we truly appreciate your kind words. If you ever need further support or have any more questions, don't hesitate to reach out. We're happy to help anytime!
I've had an excellent experience
I've had an excellent experience with DSers this far. Easy to implement and utilize, and the automation tools make it one of the top dropshipping apps out there. Today i faced an issue and had a few questions, and Maria gave me the best help.
10/10 would recommend.
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Okasareru!
Thank you for sharing your experience! We're thrilled to hear that DSers has been easy to use and that the automation tools have made a positive impact on your dropshipping business. It's great to know Maria provided you with excellent support. We appreciate your recommendation and are excited to continue supporting you in your dropshipping journey. Don't hesitate to reach out if you need any further assistance!
Great service, always reply quickly and helpful!
Rita was excellent! Extremely fast reply and detailed assistance. I hesitated to reach out for help as i don't like to wait but i'm glad i did because i couldn't have fixed it quicker myself!
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, The Bub Stop!
Thank you for your kind words! We’re thrilled to hear that you had a great experience with our service. It’s always our goal to make sure you get the support you need without the wait. Don’t hesitate to reach out again if you ever need anything else— we’re here to help!
Maria is so kindfull and helpfull
Maria is so kindfull and helpfull! My problem is done
January 30, 2025
Unprompted review
Reply from DSers-AliExpress | 1688 Dropshipping
Hi, Olivér Magán!
Thank you so much for your kind words! We're thrilled to hear that Maria was able to help you and resolve your issue. We strive to provide excellent service, and it's great to know that she made a positive impact. If you ever need further assistance, don't hesitate to reach out. We're always here to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.