We would like to have the offers of virtual csrds in Algeria , because we do have transfers all the time as we work on the tourism , we would like to have a vision to our region. Otherwise till now... See more
Company replied
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Thank you for your reply. In my review and findings Here are the inefficient parts of the Dukascopy Binary platform : 1) The platform takes a long time to open if your mobile suddenly ru... See more
Company replied
Seems like prestige bank but hearing that Indian accent in verification phase made me a bit skeptical
Company replied
I have been trying for a couple of months to obtain a payment card. Whoever is providing the advice in the background do not look at my issues and ask basic questions but when you tell them it's not w... See more
Company replied
Company details
Written by the company
Dukascopy Bank is a Swiss innovative online bank based in Geneva, Switzerland, providing Internet based and mobile trading services, banking and other financial services through proprietary technological solutions. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm. Dukascopy Bank provides: - 19 years in the market - 1200+ trading instruments - Deposit protection upto CHF 100000 per client - Large liquidity pool - ECN trading technology - Low spreads -from0,1 pips on EUR/USD; - Instant order execution; - Wide variety of trading platforms, JForex, MT4, Forex mobile - Swap free accounts upon request
Contact info
Route de l'Aéroport 21, 1215, Le Grand-Saconnex, Switzerland
- dukascopy.com
2.8
Average
802 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A little bit of transparency/predictability will help you keeping your customers
It worked as advertised for a couple months then suddenly nothing works (employer payment stuck, and usdt withdrawal stuck). I can't order a card because the government don't let them in so basically I am using only two features, receipt of money, withdrawal to other banks or usdt. For the last three days nothing seems to work anymore.
A little bit of transparency with the users will help your case, because despite the high fees, it still seemed useful, now I am gonna move somewhere else again as this is clearly not working and there are 0 reasons given.
Customer support is very slow and gives minimal partial answers.. So yeah, good luck with that.
Moved it to 1 star, because bank transfer withdrawal also didn't show up. Did I just get scammed by this?
Update: changed back to 5 stars as everything seems back to normal after the mini-heart attacks over last 4 days.
April 21, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Idriss Belil,
Thank you for taking the time to update your feedback! We remain committed to providing excellent service to all our clients and promptly addressing any concerns you may encounter while using our platform.
If you have any further questions, don’t hesitate to contact us at support@dukascopy.bank.
Kind regards,
Dukascopy Support Team
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I'm extremely disappointed with the…
I'm extremely disappointed with the level of support I've received. I've been facing a serious issue with my bank account that your team hasn't been able to resolve. I've been waiting for my salary for nearly 15 days, and I still haven't received anything.
The company I work for has tried to send the payment three times using the intermediary bank details provided by your team, and every attempt has failed, even when using three different banks. Despite this, your support continues to claim that there is no issue with my account. If that’s true, then why can’t I receive my money?
Additionally, I feel that your team lacks empathy and proper customer care. Every time I contact support, I’m made to feel like a burden rather than a valued client. Based on this experience, I cannot recommend your services to anyone.
April 20, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
We sincerely regret your negative experience and apologise for any inconvenience. Your feedback is valuable as we strive to improve our services. If you require further assistance or have any suggestions, please contact us at support@dukascopy.bank. Our team will respond promptly. Thank you for your understanding.
Kind regards,
Dukascopy support team
Love it
Love it
Easy onboarding.
SEPA works like a charm.
Trading account setup is a breeze.
April 11, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
It is really a great and super bank to…
It is really a great and super bank to deal with , excellent customer care , unique high top management.
April 10, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
This Bank is the absolute worst within…
This Bank is the absolute worst within the Banking scenery by far. - its better to store your money below your bed, than giving it to this very worthless institution.
March 7, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
We’re sorry to hear about your negative experience and apologize for any inconvenience this may have caused. Our team is actively working on improving the quality of our services.
Thank you for your feedback. If there’s anything else we can help with, please don’t hesitate to reach out at support@dukascopy.bank.
Kind regards,
Dukascopy support team
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No replies for my bought asset of usdt
Hello,
This is the refference of payment : 20VJTosg
Ive made a payment and i bought 8000$ of usdt and sent it to my blockchain wallet, and i didnt receive it yet
I contacted support and no responses
Update : i have received my funds Today
Thank you for the service
April 1, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Jonathan Birdes,
Thank you for taking the time to update your feedback! We remain committed to providing excellent service to all our clients and promptly addressing any concerns you may encounter while using our platform.
If you have any further questions, don’t hesitate to contact us at support@dukascopy.bank.
Kind regards,
Dukascopy Support Team
It used to be good
It used to be good. But not anymore. The customer service is practically non existent. Just with ai bots which is useless if you have a problem. And then finally after hours or a day a real person answers with no solutions. And gives you a 1 sentence answer a day!!!
They recently changed their Beneficiary Bank for USD transactions and WHAT A MESS! I have money stuck for 2 weeks now and no solutions. Even though I have proof of where the money is!
Incredible!!
If you want stress because money hasn't arrived to your bank go with this Bank.
March 27, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced.
We have informed all our clients about the recent changes to our correspondent bank for USD transactions, but we acknowledge that this transition may have caused unexpected delays. Please rest assured that we are actively working to resolve these issues and improve our services, including response times and customer support.
If your transaction is still unresolved, please reach out to us directly with your details, and we will do our best to assist you as quickly as possible.
Kind regards,
Dukascopy Support Team
Great bank fast p2p transactions and…
Great bank fast p2p transactions and reliable but the limits are not reasonable 3000$ every 4 months they really need to change this
Good customer support and polite
March 23, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Manhal Ammar,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
I realy apritiate the calling center…
I realy apritiate the calling center support they are available, caring, professional and answers the questions clearly.
March 22, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Nouredine,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
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When I request for any support the team…
When I request for any support the team replied with humility and ethics. And they are always supportive. They are very polite.
March 19, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Biniyam Tesfaye,
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
Quick support responses
March 16, 2025
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
Accept deposit first and then start…
Accept deposit first and then start asking for several documentation from card deposit.
Very poor customer service
March 13, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client
We apologize for any inconvenience you experienced. Please note that transactions are reviewed by our compliance department to ensure security and regulatory compliance. We understand your frustration and are actively working on improving our processes. Thank you for your feedback. In case if you need any assistance please contact us via e-mail to support@dukascopy.bank
Kind regards,
Dukascopy support team
I am really disappointed with this…
I am really disappointed with this bank, i have tried to make a deposit using a gift card offered by my company and first they accept and then started asking same information over and over again and i was obliged to cancel the deposit. Be careful when use this app
March 14, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
We’re sorry for any inconvenience caused. Please note that we do not accept gift cards—only personal cards are supported for deposits. Our compliance checks ensure secure transactions, and we appreciate your understanding. Let us know if you need further assistance. You can reach us via e-mail to support@dukascopy.bank
Kind regards,
Dukascopy support team
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worst bank ever.
worst bank ever.
here under the email / letter I sent
*****
Subject: Formal Notice Regarding Debit on My Bank Card ending ***
“Registered / Certified postal mail anticipated by email and copy sent to Finma
Dear Dukascopy Legal Service
I hope this letter finds you well.
I am writing to formally notify you of an issue with an debit on "hold" / "reserved" on my bank card ending **
On march 7th 2025, a debit of 399,09€ was made as "reserved" and not approved to pay the marchant for any reason.
I kindly request that you investigate this matter and ensure that the erroneous charge is reversed immediately.
Please consider this letter as a formal demand for the restitution of the amount debited.
I inform you that I have also filed a report to FINMA (Laupenstrasse 27, 3003 Bern) and have attached a copy of this email
I indeed suspect a violation of prudential regulations or malfunctions within your institution, which is subject to FINMA's supervision.
If this issue is not resolved within 48 hours of receiving this notice, I will have no choice but to forward this matter to my attorney for further action.
I trust that this issue will be handled promptly and efficiently.
Should you require any additional information to assist in resolving this matter, please contact me via email by replying this one.
Thank you for your prompt attention to this matter.
Sincerely
March 14, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Guillaume Groleau,
We apologise for your bad experience and any inconvenience caused. We've contacted you by email and remain committed to resolving your concerns. We'll respond promptly to address your needs. Thank you for your patience and understanding.
Kind regards,
Dukascopy Support Team
really crypto currency.
If you buy crypto - you must pay for the storage this coins in this bank (crazy? yes!)
If you trying to move your crypto from bank to blockchain - you cannot do that.
So as i right understand it is fake coins. You didnt buy realy crypto via this company.
UPD 19/03/2025
It has a real crypto currency
It is not simple way to transfer but it is possible.
Bank is really good and has feedback.
Recommend!
March 1, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear Alexandros,
As a crypto-friendly bank, Dukascopy offers a wide variety of crypto-related products, including investment from blockchain and crypto investment delivery to blockchain.Investment from blockchain allows clients to transfer their physical crypto assets to an MCA account, where they will appear in the form of an investment product instead.Investment delivery allows investors who have purchased Bitcoin (BTC), Ether (ETH) or Tether (USDT) as an investment to request its delivery to their blockchain wallet instead of selling the investment. This effectively allows the conversion of the investment position into a physical Bitcoin, Ether or Tether of the same amount.
Kind regards,
Dukascopy support team
free jforex: its service is great
I'm reviewing the back testing features.
Yes, it provides the best free back testing and forward testing platform, jforex 4. I've been extensively using it for the last six months. It has many counter-intuitive things, yet, even the free service is phenomenal.
I could have given it a four star review, but I should give it a five just because I found it incredibly consistent.
I love jforex and I love the fact that they kept it free to test. Executions are instant, and it's clearly smooth even on a distant, old pc with a slow Internet connection. The demo version has very tight spreads (both in back and forward tests) which I love the most. I don't know whether the same spreads are in the real trading environments.
They should make jforex more intuitive though.
March 8, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear, Maksuduzzaman Khan
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
The only bank you can trust
The only bank you can trust for no European resident, the only problem is the limit, but you can increase it by contacting the support.
March 7, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear, Kouceyla Hadji
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
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If there is a bank worse than Dukascopy, please share it so I can open an account there.
It's been over a month since I applied to open an account, and it’s still not open. What a masterpiece of efficiency! At this rate, the internet will be up and running on the moon before this bank figures out how to process an application.
I have a serious question: how long do they take to process transactions? Do they send money by camel caravans or maybe by ancient sailing ships? Because if opening an account takes over a month, I can only imagine their "lightning-fast" transfer speeds!
January 20, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear client,
On average, account opening applications are reviewed within 1-2 business days. We are constantly working on improving our service and if you encountered any delay with the account opening process, please let us know: support@dukascopy.bank so we could investigate.
Kind regards,
Dukascopy support team
Only good option if you are not a resident in EEA
Some other experiences with other banks have shown me that Dukascopy is the most serious online bank I found.
The in-app chat support sometimes is not the best one but at least, if blocked, you can call by phone and they usually try to solve your issue.
February 28, 2025
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
The best platform to make back testing
The best platform to make back testing, I love it, thank you for making it free.
February 6, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear, Erick
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
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