We would like to have the offers of virtual csrds in Algeria , because we do have transfers all the time as we work on the tourism , we would like to have a vision to our region. Otherwise till now... See more
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Review summary
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Reviews shaping this summary
Thank you for your reply. In my review and findings Here are the inefficient parts of the Dukascopy Binary platform : 1) The platform takes a long time to open if your mobile suddenly ru... See more
Company replied
Seems like prestige bank but hearing that Indian accent in verification phase made me a bit skeptical
Company replied
I have been trying for a couple of months to obtain a payment card. Whoever is providing the advice in the background do not look at my issues and ask basic questions but when you tell them it's not w... See more
Company replied
Company details
Written by the company
Dukascopy Bank is a Swiss innovative online bank based in Geneva, Switzerland, providing Internet based and mobile trading services, banking and other financial services through proprietary technological solutions. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm. Dukascopy Bank provides: - 19 years in the market - 1200+ trading instruments - Deposit protection upto CHF 100000 per client - Large liquidity pool - ECN trading technology - Low spreads -from0,1 pips on EUR/USD; - Instant order execution; - Wide variety of trading platforms, JForex, MT4, Forex mobile - Swap free accounts upon request
Contact info
Route de l'Aéroport 21, 1215, Le Grand-Saconnex, Switzerland
- dukascopy.com
2.8
Average
802 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Dukascopy Bank SA
Dear, Asad Ali Asadmayar
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
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Nothing serious. Stay away
This is nothing serious. It can’t be considered as a bank. It’s ridiculous. Expensive, slow service. The “legal department” does not even know how to deal with customers. The transfers are very slow. The limits are slow. And the fees are so high. Bad environment, a 2001 developed app. Stay away and go somewhere. This is nothing serious.
January 7, 2025
Unprompted review
Reply from Dukascopy Bank SA
Dear, Arnau Fortuny Hernández
We sincerely regret that our service did not meet your expectations. We have reached out to you via email and provided all the necessary details regarding the closure of your account.
Kind regards,
Dukascopy support team
Dukascopy Bank
Dukascopy Bank - An Extremely Poor Experience
I must say, my experience with Dukascopy Bank has been nothing short of terrible. It has been over 15 days since I started the process of opening an account, and to this day, my account has not been accepted or activated. Every single day, I am met with new requirements, excuses, and endless delays. Sometimes, the customer service team doesn't even bother to respond at all, which is absolutely unacceptable.
The customer support is shockingly unprofessional, showing zero respect for my time as a client. I have provided 100% accurate and legitimate information, yet they continue to reject it without valid reasons. This has not only cost me significant time but also money. It's infuriating to deal with such incompetence.
I deeply regret choosing to engage with Dukascopy Bank. From their poor communication to their complete lack of efficiency, this bank has proven to be an absolute nightmare to deal with. What's worse is that my experience is not an isolated incident — a quick search online reveals a plethora of negative reviews from others who have gone through similar, if not worse, experiences.
If you're considering Dukascopy Bank, I urge you to think twice. Save your time, energy, and money by choosing a more reliable and professional institution. This bank is not worth the hassle. I cannot emphasize enough how disappointing and frustrating my interaction with them has been.
Stay away from Dukascopy Bank — they are inefficient, unprofessional, and simply not worth your trust.
December 16, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Rayan Naif,
We are very sorry to hear about the difficulties you experienced in opening your account.
Please provide us with your Account ID or the personal information you used to register so that we can assist you with your problem.
Kind regards,
Dukascopy Support Team
I opened a new account and I am afraid…
I opened a new account and I am afraid of negative comments. Why did the bank reach this level of irresponsibility?
December 14, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Client,
Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations.
Unfortunately, we are unable to identify you based on your name alone. To help us address your concerns more effectively, please contact us directly at https://www.dukascopy.com/swiss/english/about/contact/. We are committed to resolving any issues and would welcome the opportunity to address any concerns.
Kind regards,
Dukascopy Support Team
Agent not helpfull
Can't really clearer than that, the agent wasn't helping me in the verif process, she left the Chat not even explaining if and why the driver licence is not accepted
December 12, 2024
Unprompted review
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I have had the worst banking experience…
I have had the worst banking experience of my life with Dukascopy Bank (Customer No. 1435495).
On October 23rd, I received a request for information about a specific incoming transaction. I promptly provided all the requested details. Instead of resolving the matter, a week later, I noticed money being taken from my account without explanation.
Since then, my funds have been held hostage for nearly two months. I have repeatedly contacted customer support and my account manager, but I've been either ignored or told that there are no updates. After pressing customer support, they openly admitted that the compliance team rarely replies to them, leaving me completely in the dark about the status of my funds.
Despite my constant follow-ups, I still have no clear timeline for when this so-called "investigation" will be concluded. The lack of transparency, accountability, and basic communication is utterly unacceptable for any financial institution.
If you value your time, money, and peace of mind, avoid Dukascopy Bank at all costs!
UPDATE: Customer number is mentioned already, but you still cannot identify me?
October 23, 2024
Unprompted review
Reply from Dukascopy Bank SA
Dear Client,
An investigation is currently being conducted in compliance with Swiss legal regulations. Thank you for your understanding. We will be in touch as soon as we have further information.
Kind regards,
Dukascopy Support Team
the best platform i ever used and they…
the best platform i ever used and they dont make you buy a plan member ship for using the tools and back testing like trading view that makes you buy a very expensive plan just that you can back test your strategy. but here you can back test as much as you want for free. i love it . god bless you.
December 3, 2023
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
moving to another time scale in the…
moving to another time scale in the graph takes a long time to load. Everything else is great.
November 27, 2024
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy Bank Team
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JForex4 is always improving!
This company is always improving its Trading App JForex4. It's full of tools, intuitive, fast, visual appealing, customizable and versatile. We can even select the capacity of Memory Ram, so the App will work much more fluently. A great experience for any trader!
Also, Dukascopy have gentle personnel that contacts people by email, asking about any concerns.
November 27, 2024
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy Support Team
The account was closed due to failure…
The account was closed due to failure to provide address change information in a timely manner, which is a trivial reason. Also, support does not respond. I had money on the card and could not withdraw it.
November 5, 2024
Unprompted review
Reply from Dukascopy Bank SA
We are unable to identify you with just a nickname. Please provide your personal information so we can assist you effectively with your issue.
Kind regards,
Dukascopy Support Team
Maintenance Fee???
I had deposited €100 at the end of September 2023 with the intention of starting real trading within a few months. However, I soon realized I needed more time than expected to practice on the demo account. Months later, I noticed that the €100 had literally disappeared. Upon careful analysis, I discovered that exactly 6 months later, the entire €100 was deducted by Dukascopy as a "Maintenance Fee." It is unclear to me whether this fee is charged every 6 months or annually, but in any case, it feels like outright robbery.
November 21, 2024
Unprompted review
Reply from Dukascopy Bank SA
We are unable to identify you with just a name. Please provide your personal information so we can assist you effectively with your issue. Alternatively, you can request a callback from our managers to help you solve your problem.
Kind regards,
Dukascopy Support Team
Take every precaution to avoid this
Take every precaution to avoid this, they will keep denying your withdrawals and coming up with new excuses constantly. The fast-track.shop's solution sorted out the problem
November 29, 2023
Unprompted review
Reply from Dukascopy Bank SA
We were unable to identify you. Please provide your full personal details so that we can verify your identity. Otherwise, we will consider you a representative of the product or service you mentioned.
Kind regards,
Dukascopy Support Team
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It has many and good tools to analyze…
It has many and good tools to analyze and trade the markets and also it is easy to use, I love it.
November 13, 2024
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
Dealing with Dukascopy Bank since few…
Dealing with Dukascopy Bank since few years. Great customer support, safe and easy to use app
October 30, 2024
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
Perfect!
Perfect! As far as I know, the trading platform has most, if not all of the features a trader could ask for.
October 30, 2024
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
good platform
October 3, 2024
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
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I loved everything about your support…
I loved everything about your support system and customer service 💟 ,
Fastest answering, the most reliable and friendly customer service out there I'd definitely give you 5 stars ⭐.
Thank you so much dukascopy team for everything
October 26, 2024
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
This is an excellent platform
This is an excellent platform, from news integrated into charts and ease of stops and profit initiating is only secondary to the overall experience. Highly recommend Jforex.
October 23, 2024
Unprompted review
Reply from Dukascopy Bank SA
Thank you so much for taking the time to share your positive feedback about our company services! We are thrilled to hear that you had a great experience with us.
Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering excellent service to all our customers.
Kind regards,
Dukascopy support team
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