We bought an Edge heater just over a year ago and it worked great at first but now even when turned on and set to warm, it simply doesn’t produce any heat at all. We’ve been in contact with Customer S... See more
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Terrible customer service. I have had the 360 heater for less than two years and hardly used it and the plug has started to melt… so unusable. The app that supports it is also terrible and unab... See more
My late wife purchased 2 Duux Whisper fans at the start of her illness 6 years ago. They have remained, unused in the original box in a CH room ever since. I have recently discovered that both fans re... See more
Company replied
I bought a Duux smart fan because I had read reviews saying it could be integrated with Home Assistant via Tuya. It turned out I have a newer version, and Duux decided to block everything. There... See more
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Company details
Information provided by various external sources
We design functional and eye-catching products to provide you the most comfortable and healthy indoor air.
Contact info
Veghelsedijk 2f, 5406 TE, Uden, Netherlands
- duux.com
2.1
Poor
213 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Duux Whisper Fan not compatible with Alexa
Purchased a Duux whisper fan based on the claim that it was compatible with Alexa. Have not been able to connect to Alexa where there are supposed to be Alexa Skills that can be used, but there are none for the fan. Been waiting unsuccessfully for 3 months to see if there is an update.
September 5, 2023
Unprompted review
Reply from Duux
Good afternoon, I'm sorry to hear. This has always worked unfortunately since a few weeks there is a malfunction here we are working on it I expect this to be resolved soon! Apologies for the inconvenience.
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Impressive service and fantastic fan!
Ordered a fan on a Wednesday and it was delivered Friday at noon via DPD, impressive service!
I also like that I could pay with PayPal.
Free shipping and even a 10% discount with the subscription to their newsletter, you really can’t beat the price vs other retailers.
I just wish the fan I ordered was available in silver instead of just white - for some reason the version in silver is impossible to find anywhere.
The fan itself overdelivered so far!
Premium packaging (nice touch!), easy to build and soooo quiet, and with so many different speeds. I always hated electric fans but I’m in love with this one. Definitely worth spending a bit more than your average fan considering what you’re getting.
June 17, 2023
Unprompted review
Best purchase of the year
Best purchase of the year, absolutely love this fan. So quiet 🤫 you can’t hear it and love the natural wind mode as though you’re outside. The sleep mode is great for keeping you comfortable during the night with no noise. With 26 settings and not only oscillating side to side as well as up and down. Highly recommend this fan
June 11, 2023
Unprompted review
QR Code Issue - Resolved
I originally posted on the 31/12/22, r.e. an issue where scanning a QR code found in the user manual for the "Threesixty 2 Smart Ceramic Heater" took me to the wrong website, and subsequently leading to my card details being "stolen".
After posting my review, the customer services team at Duux quickly got in touch, and supported in investigating the issue. We believe the issue to be with the QR code scanner app that I had used, as opposed to anything Duux have control over.
As such, I have edited this review to reflect. The customer services team at Duux were very helpful, and prompt in their replies. In terms of the product itself, it has performed in-line with expectations, we are very pleased with it.
December 30, 2022
Unprompted review
Reply from Duux
Hi Connor,
Thank you for informing us about this matter. After seeing your review, we immediately checked this. However, all QR codes seem to work properly and should take you to a landing page on our website that redirects you to the relevant app. We would like to find out what went wrong in your case, could you please contact us at service@duux.com for more details? Thank you!
Customer Return
Am waiting for a reply to my email, I finally got round today to opening the fan I purchased a few weeks ago from Duux.co.uk it was very apparent that the product was a return from another customer, due to the box seal had been opened , there was a bad mark on the extension pole, the battery and screw was missing from the remote, and the screw was missing from the fan blade enclosure. I continued to set the fan up, and all seems to work fine, I am annoyed that no answers your phone number as I have tried calling the helpline number a couple of times, ….. in general a good fan, just a shame I got a customer return as a new product
August 11, 2022
Unprompted review
Reply from Duux
I'm sorry hear that you have had a bad experience with UK customer service. Unfortunately we have absolutely no influence on this who knows we can help you in the Netherlands with the problem you can send an email to service @duux.com.
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