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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and user-friendly experience, highlighting its reliability and versatility. Many appreciate its effectiveness in converting and backing up media, making it a valuable tool for preserving collections. The customer service is also frequently commended for being quick, helpful, and supportive. However, some people were dissatisfied with the app, citing issues like freezing, buggy performance, and the need for a constant internet connection. A few customers also reported problems with the software not working as expected, leading to frustration and a feeling of wasted time.

What people talk about most

Product

Consumers find the product to be positive, highlighting its high quality, usefulness, and innovative... See more

User experience

Users describe positive interactions with the user experience, often highlighting the software's ease of use... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of the products,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Application

Customers had ambiguous experiences with the app. Some reviewers praise it as great software, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first bought DVDFab Ripper/Copy over 10 years ago. Recently I bought another lifetime package that included Blu-ray and more. Over the years glitches were sorted out, improvements and upgrades ad... See more

Rated 5 out of 5 stars

An instruction was unaware while installing DVDFab causing disc could not be ripped. Enquiry was then made and reply was given promptly. Step by step instructions on solving the issue was provided... See more

Rated 5 out of 5 stars

As a movie collector since the 90s, i have thousands of OOP DVDs, Bluray and 4Ks. I have been using DVD Fab for a long time to back up my collection onto a NAS. And lucky i have as already over 50 ti... See more

Rated 5 out of 5 stars

I recently downloaded Passkey from DVDFab. I tried it and liked that it worked so well. I went ahead and purchased the license. I had a problem immediately and contacted their support. I was in... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Founded in 2003, DVDFab is an international leading multimedia processing software supplier, dedicated to developing and exploring multimedia experiences for worldwide users. Our featured products, including DVDFab, StreamFab, UniFab, and PlayerFab, have been trusted by millions of users. Thank you for choosing DVDFab. We are sparing no efforts to provide the best tech as possible as we can. DVDFab is right here and accompanies you as always.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

681 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Voice sync issue

I had an issue with the voice not syncing properly on dvdfab converting from video to dvd format. I contacted them about it and the next day Mona replied with a solution that works.

August 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Ticks all of the boxes

The software (I've mostly used the DVDripper) is good. It ticks all of the boxes - functionality, good UI, looks aesthetically nice even. I am very satisified with my purchase. It was also a fair price. Everything adds up and makes sense about this purchase/experience. I have trust in the company.

August 4, 2025
Unprompted review
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Rated 5 out of 5 stars

I have been using it for years

I have been using it for years. Starting version 12. Version 13 had growing pains but it's 99.9%. They have everything you need for building you needed backups of you physical media. All the codes for the blue ray and blue ray 4k, the anti-copy etc... all one in one. you don't need to event think about it. It is Great Software. It maybe a little pricey but it well worth it.

August 2, 2025
Unprompted review
Rated 3 out of 5 stars

When it works

When it works, it works brilliantly, but it doesn't always work. It's not just UHDs, though I have yet to successfully copy one, and their EXTREMELY limited number of drives that UHD Copier works with (which does not include the Verbatim 43888 I use with MakeMKV!) sort of makes me wonder if their product works at ALL on UHDs.

It also has a spotty record when it comes to Blu-Ray Copier, and it lies to you by saying "Your disc is dirty or scratched, clean it and try again!"—which NEVER works, BTW! Why can't they just say, "We can't open this, we're a failure!"...which they are when it comes to those discs.

Unless you really want a 1:1 disc copy of UHDs and ALL Blu-Rays? Try MakeMKV instead.

July 24, 2025
Unprompted review
DVDFab logo

Reply from DVDFab

We sincerely appreciate your feedback, as it helps us identify areas for improvement.

We’re sorry to hear about the difficulties you’ve encountered with UHD and Blu-ray copying. Compatibility with UHD drives is indeed limited; our developers are constantly working to add support for more UHD drives. Regarding error messages with certain Blu-rays, clean the disc to try again and improve the reading process. We will check this part as well.

Thanks again for your honesty—we value users like you who help us grow. If you have any other questions, please feel free to contact us, we’d be happy to help.

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