DVDVideoSoft Reviews 

1,007
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers had a great experience with this company. Customers consistently praise the support team for their professional, helpful, and friendly approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that the staff responds quickly and effectively resolves issues, often within 24 hours. Reviewers are particularly impressed with the prompt response times and the clear, concise instructions provided to fix problems. However, some customers also noted issues with the product and app functionality, such as problems with downloading, activation keys, or the app leaving residual files after uninstallation. A few other people also felt that the software sometimes stopped working or required new purchases for lifetime licenses, leading to frustration.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently praising the support team's quick, polite,... See more

Application

Customers consistently note ambiguous experiences with app functionality, with many praising its ease of use,... See more

Product

Users describe ambiguous interactions with product, with many praising its functionality for downloading and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the support team for their prompt,... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the lightning-speed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a problem with the functionality of one of the apps. Submitted a help desk ticket and got an immediate reply with suggestions to try. When those didn’t work they worked a couple of days and rele... See more

Company replied

Rated 4 out of 5 stars

I have been using the You Tube Download for more than 13 years and my overall experience is more than positive. I have downloaded videos that have enriched my personal archive and I would never had th... See more

Company replied

Rated 4 out of 5 stars

I'm very happy with the support I received! I had an issue with the program. It wouldn't download at all, then you suggested that I deleted all programs and downloaded it again. The support team resp... See more

Company replied

Rated 5 out of 5 stars

I, have been a "Life-time-member" for MANY-years. Although, I don't use their 'GREAT-program' (suite) any-where near, as-much-as, I used-to (mostly-because, i'm RETIRED, now); still...., it's a... See more

Company replied


Company details

  1. Software Company
  2. Computer Software Store
  3. Software Vendor

Written by the company

Must-have soft for Windows PC and Mac that is easy, fast, and free. Using it you may download from YouTube, convert and edit video and audio between different formats.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,007)

341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality programme with super backup service.

This programme has been a boon to me over the years doing powerpoint displays for the senior citizens club at our church. On the odd occasion where there has been a glitch the technical backup has been fast, courteous and very efficient. I would highly recommend DVDVideoSoft to anyone like myself who does not need a full professional programme and who may be a little technically challenged.

September 11, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thanks for the fantastic feedback! We’re thrilled our work has made a positive impact for you.

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Rated 5 out of 5 stars

Great useful software

Great useful software, awesome customer service.

September 9, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We’re so glad you’re happy with our service and programs. Your feedback inspires us to keep improving!

Rated 5 out of 5 stars

i updated my tool from v1.4 to a newer…

i updated my tool from v1.4 to a newer one and my premium key was not working anymore as it said it was for the older version, ive contacted DVDVideoSoft and expected a answer within next days, but ive got a answer AND A NEW WORKING KEY ! few minutes later. just awsome, was my second time ive had to contact them, keep up the good work.

September 9, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Your review means a lot to us - thank you for sharing it! We’re delighted that you’re enjoying our apps.

Rated 5 out of 5 stars

download problems

I was having trouble with downloads not working, but after following the support instructions everything is back to normal. The app works perfectly now—thank you! And, I didn't have to wait long for their reply.

September 8, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

We’re grateful for your kind words and happy to know DVDVideoSoft programs met your expectations.

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Rated 5 out of 5 stars

Licence Renewal

I got a prompt reply to the messages I sent. they were helpul and offered the solution to my problem

September 8, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Many thanks for the 5-star rating. If there’s anything we can do for you, please let us know!

Rated 5 out of 5 stars

Evers mail sinds received a Quick answer

Evers mail sinds received a Quick response, wich ultimatum led to the resolution of my problem. Congratulations to the Helpdesk.

September 8, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 4 out of 5 stars

Excellent Support

Had a problem with the functionality of one of the apps. Submitted a help desk ticket and got an immediate reply with suggestions to try. When those didn’t work they worked a couple of days and released a software update that cured the problem. No issues at all with their support.

September 3, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for taking the time to share your positive experience with us. If there’s anything more we can do for you, we’re just a message away!

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Rated 5 out of 5 stars

The Support desk helped accurate.

The Support desk helped me very accurate with my problem.

September 5, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Many thanks for the 5-star rating. If there’s anything we can do for you, please let us know!

Rated 1 out of 5 stars

My lifetime activation code "expired"

My lifetime activation code "expired". They are very sleazy. The price they say you are going to pay is not what you finally have to pay to get full activation -- additional charges get added as you go through the process. They have a lot of 5* reviews -- but 25% of their reviews are 1*. That is a very high percentage, and there is a reason for it.

August 19, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Sorry to hear about your problem. Please contact our support at help@dvdvideosoft.com. Send your Premium Key to the support specialist and we'll check it.

Rated 4 out of 5 stars

Still learning product

Still learning product but it seems to meet my expectations. Thankyou

August 17, 2025
DVDVideoSoft logo

Reply from DVDVideoSoft

Many thanks for the 4-star rating. If there’s anything we can do for you, please let us know!

Rated 3 out of 5 stars

Not so good like the last Version

The software kept interrupting the download and downloading advertisements, and some songs kept repeating even though they weren't in the playlist. :-(

July 14, 2025
DVDVideoSoft logo

Reply from DVDVideoSoft

We are sorry to hear about your problem. If you have any issues or questions about using DVDVideoSoft apps contact our support team via help@dvdvideosoft.com. We're always here to help.

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Rated 5 out of 5 stars

Amazing customer support

Amazing customer support! Ten years ago, I bought a screen recorder, and I had registration issues with the key after all these years. I contacted them, and within 24 hours, the problem was solved! Incredible!

August 1, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Your feedback made our day! We’re so glad you had a wonderful experience with the customer support.

Rated 5 out of 5 stars

Free YouTube Download

A lightweight and easy-to-use application that supports audio and video streams downloading.
Updates are released frequently

July 11, 2025
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you so much for your kind words! Your feedback helps us keep our standards high.

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Rated 5 out of 5 stars

Fast

They responed in less then an hour and helped me to solve the problem.

June 14, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for taking the time to share your positive experience with us. If there’s anything more we can do for you, we’re just a message away!

Rated 5 out of 5 stars

I had some problem with my new computer…

I had some problem with my new computer and when I log in to DVDvideosoft, It said "Registration limit exceeded". I contacted the Help line and they responsed within an hour and problem was solved. Well done DVDVideosoft teams. Great job!

June 10, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Thank you for your kind words! Your positive feedback is a great encouragement to our team.

Rated 5 out of 5 stars

Issues quickly resolved!!…

When there’s an issue that needs solving,They’re quick to respond to solve it.Staff is very cooperative and helpful.

Highly recommended!!!

June 11, 2025
Unprompted review
DVDVideoSoft logo

Reply from DVDVideoSoft

Your feedback made our day! We’re so glad you had a wonderful experience with the programs and the customer support.

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