DWP Housing Partnership  Reviews 

72
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Emily (housing) and James (maitenence) were brilliant when my mum was unwell and urgently needed to move house - I can't fault them or the service. As a family we are very grateful

Company replied

Rated 5 out of 5 stars

My Feedback and Appreciation I would like to express my sincere gratitude for the support and help I have received from the agency. In particular, I would like to thank two members of the team who... See more

Company replied

Rated 5 out of 5 stars

I feel I won the jackpot when DWP contacted me for a viewing, more so when I went for the viewing. Flat is in immaculate condition, modern and extremely clean. Surroundings are in perfect condition an... See more

Company replied

Rated 1 out of 5 stars

Totally discusged with DWP housing i haven't been able pay rent for few months due to fruad on my partners account i have just not paid just cant as takes halifax take 45 days to investigate. So can'... See more

Company replied

Company details

  1. Property Management Company
  2. also in
  3. Real Estate Developer

Written by the company

As a private landlord we have built our portfolio over the years from the first small house we bought in Poole in 1985, to the portfolio we have today of over 3000 units. All our properties are managed by us, employing more than 100 staff, the business offers a number of different in-house services; we have a dedicated maintenance department, a team of professional lettings advisors and staff specialising in debt management and financial support. Everything you need under one roof, ultimately, we want our tenants to be happy in their homes!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

72 reviews

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4.3

All reviews

(72)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and welcoming team

Very helpful and welcoming team. Very knowledgeable. This is our first time renting for many years Adam Kille made the process easy to understand. Explained the process from start to finish. Got a great property. Very nice modern and up-to-date. Would recommend anyone to use DWP properties as a great company. Thanks again to Adam 😀😀from Darren and Liz

October 10, 2025
Unprompted review
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Reply from DWP Housing Partnership

Good morning EB, Thank you for taking the time to leave us a 5* review, we really appreciate it! All the best, DWP Housing.

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Rated 5 out of 5 stars

Adam Kille and DWP - Outstanding

I turned to DWP as I knew them from before and got registered very quickly. Adam Kille, of DWP Housing, has been looking after me from the beginning. He has been outstanding, far above what I expected, he really looked after me being attentive and very polite at all times. His advice was invaluable and now I'm a very happy tenent. Thank you DWP and Adam.

September 19, 2025
Unprompted review
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Reply from DWP Housing Partnership

Hi John, Thank you for leaving us a 5* review! We really appreciate it and will pass your praise onto Adam & the team. All the best, DWP Housing.

Rated 5 out of 5 stars

DWP was so helpful to deal with

DWP was so helpful to deal with. Emily was polite efficient & very quick to help. Recommend all day every day

September 12, 2025
Unprompted review
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Reply from DWP Housing Partnership

Hello Michael, Thank you for your 5 star review, we really appreciate it when tenants take the time to share their experience with us. We will be sure to pass your kind words onto Emily. All the best, DWP Housing.

Rated 5 out of 5 stars

Happy us an understatement

Happy us an understatement! I can't stress enough how helpful, understanding and kind DWP Housing is. Colt was amazing and really took the time to ensure this property was the right fit for me. The standard is incredible and the pricing you really can't argue. I couldn't have had a better agent. Colt made sure I was fully informed and made this a seamless transition. A big thank you, time to start the next chapter!

June 17, 2025
Unprompted review
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Reply from DWP Housing Partnership

Hello Ellen, thank you for taking the time to leave us a 5 star review. We will pass your praise onto Colt. All the best, DWP Housing

Rated 3 out of 5 stars

I been happy with Dave wells for 4…

I been happy with Dave wells for 4 years now but soon I get into a but a financial situation because my son was poorly so I couldn’t work they decided to course me stress and send me letter of notice the day of me calling up and trying to set up a good payment plan I hopeing sort the issue out but they not even understanding at all to my personal situation even after mr explaining and offering a payment plan I was crying on the phone and still got notice letter same day it really not great i understand I need to pay rent but they can see on my account I had genuine effort to pay bits of if and when I can… and they say to call and discuss the matter but all that did was land me with a notice a few hours after… I tried so hard to reason with them so when they say phone up and chat to us there is not chatting it just puts you in a more stressful situation it’s a shame because up till today I had nothing but good things to say about them

June 5, 2025
Unprompted review
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Reply from DWP Housing Partnership

Hello Marie, if you would like to discuss this further please call the rent team on 01202 301244 or email into info@dwphousing.co.uk. Ultimately DWP Housing want to help you sustain your tenancy and eviction will only take place if we have exhausted all other options with our tenants. Kind regards, DWP Housing.

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Rated 5 out of 5 stars

Wonderful company

My friend told me about DWP Housing Partnership when I was homeless, living in temporary accommodation, and had been looking for a home for a long time. Everything happened very fast after that . I got approved and found a place to rent within two months.
Emily helped me with everything and explained all the steps very clearly and kindly. Thank you so much.
The flat I got is very clean and feels brand new. My daughter and I are so happy in our new home. Meeting this company and their team truly felt like a miracle.
You’re doing a great job guys keep it up 👏

May 23, 2025
Unprompted review
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Reply from DWP Housing Partnership

Hello Nadia, thank you for your kinds words & 5 star review. All the best with your new home, DWP Housing.

Rated 5 out of 5 stars

I've live in a dwp property for almost…

I've live in a dwp property for almost 11 years these guys have always been good to me I've just had a painter sent in to do my celling and his name is Lewis he so bloody polite and lovely listen to you and very trustworthy they should be very proud of him well done Lewis great job 👏 can't wait to see it all done now thank u

May 14, 2025
Unprompted review
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Reply from DWP Housing Partnership

Hello Tracy, thank you for your 5 star review. We will ensure that your praise is given to Lewis. All the best, DWP Housing.

Rated 5 out of 5 stars

DWP are a godsend!

Thanks to the lovely Michelle, the lettings team & their manager striving to find myself & my doggies a suitable home, I avoided being made street homeless by my previous landlord. It was a horribly stressful time and, at one point, I thought all hope was lost until Michelle, in the nick of time, found me my new flat. I had to wait a couple of months before I could move in as it was being completely renovated but it was so worth the wait as I now have a brand spanking new home - new kitchen, bathroom, flooring, boiler etc - it’s been beautifully done & impressively finished and it’s probably the nicest property I’ve ever rented. And the service is second to none; not just from Michelle but maintenance too. The day after I moved in, I noticed a leak under the sink and within 24hrs of reporting it to DWP Maintenance, the very friendly Dan showed up to fix it. Sorted! And to top it all off, the rent is incredibly affordable - just goes to show really that you do not need to pay rent through the nose to live in a lovely home!
I honestly couldn’t be happier or more grateful to DWP but especially Michelle who has been a godsend - thank you from me & the furbabies. We will always be in your debt!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

First time renters with these guys & cannot fault them at all. Michelle. A was our go to point from registering with them to viewing a property & moving in. Every step of the way she kept us updated, always at the end of the phone if we had any Q's & a friendly proffesional approach. Totally takes the stress out of moving.

April 1, 2025
Unprompted review
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Reply from DWP Housing Partnership

Hello Pete, thank you for taking the time to review us. We will pass your message onto Michelle. All the best, DWP Housing.

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Rated 5 out of 5 stars

I would highly recommend DWP Housing

I would highly recommend DWP Housing, I’ve just moved into a beautiful flat.
They explain everything you need to know and are very helpful.

January 21, 2025
Unprompted review
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Reply from DWP Housing Partnership

Hi Andrew, thank you for taking the time to leave us a review. Glad you are happy with your new flat. All the best, DWP Housing.

Rated 1 out of 5 stars

Totally discusged with DWP housing i…

Totally discusged with DWP housing i haven't been able pay rent for few months due to fruad on my partners account i have just not paid just cant as takes halifax take 45 days to investigate. So can't pay rent as will not relzise money. I struggle badly with combat ptsd from army we both have sent proof of the banks issue. And that it's not just us not paying. They no my background with ptsd that I struggle with but turned up today say in 2 weeks there going to court to evict me and my partner but knowing I have issues never spoke to me about it just brought letter and went away leaving me in a state now we no why so many veterans are on the streets and with bad help I will no survive 💔

January 22, 2025
Unprompted review
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Reply from DWP Housing Partnership

Hi Fraser e, if you would like to discuss this further please call the rent team on 01202 301244 or email into info@dwphousing.co.uk. Ultimately DWP Housing want to help you sustain your tenancy and eviction will only take place if we have exhausted all other options with our tenants. Kind regards, DWP Housing.

Rated 5 out of 5 stars

Michelle A was very helpful and lovely…

Michelle A was very helpful and lovely made the process from start to finish very stressfree and easy, I was over the moon when she rang me to arrange a viewing. Me and my 4 month old baby now have a place we can call home! Thank you Michelle
The maintenance team including the admin team that raised my ticket have also been very helpful and quick and lovely

December 12, 2024
Unprompted review
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Reply from DWP Housing Partnership

Hi Jasmine, we will be sure to pass your thanks onto Michelle. Great to hear the team have been so helpful, thank you for leaving us a 5* review! All the best, DWP Housing.

Rated 5 out of 5 stars

Very nice apartment as it was newly…

Very nice apartment as it was newly refurbished. Thanks to Emily walker as she was helpful all through our waiting time. Recommended DWP to my friends as they have got nice and relatively affordable apartments.

November 29, 2024
Unprompted review
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Reply from DWP Housing Partnership

Hello Afolakemi Esther, thank you for reviewing us! We will pass your thanks onto Emily & the lettings team. Take care, DWP Housing.

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Rated 5 out of 5 stars

Good Times Ahead

I feel I won the jackpot when DWP contacted me for a viewing, more so when I went for the viewing. Flat is in immaculate condition, modern and extremely clean. Surroundings are in perfect condition and it feels very peaceful. I have to give extra praise to Emily Walker at the office, explained everything patiently and any paperwork required or questions she will reply same day. Very friendly staff . Highly recommend, I am a very very happy tenant

November 21, 2024
Unprompted review
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Reply from DWP Housing Partnership

Hi Jessicaonly, Thank you for taking the time to leave us such a great review. We are so happy you love your new flat! All the best, DWP Housing

Rated 5 out of 5 stars

The process of renting with Dave Wells…

The process of renting with Dave Wells was straight forward it only took 3 weeks to process my reference and I was offered my flat the next day. Emily was great at dealing with me.

October 18, 2024
Unprompted review
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Reply from DWP Housing Partnership

Hi Brad Lee, Thank you for taking the time to leave us a 5* review. We really do appreciate it. All the best, DWP Housing.

Rated 5 out of 5 stars

Very professional and easy to deal…

Very professional and easy to deal with.They were there for any questions I had about moving into my flat.I would definitely recommend them.

August 29, 2024
Unprompted review
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Reply from DWP Housing Partnership

Hi Andy, thank you for your recommendation! All the best, DWP Housing.

Rated 5 out of 5 stars

Amazing company

Amazing company, helped me through the entire process of moving into this brilliant 1 bed flat. Adam was incredibly helpful, couldn't of asked for anything more really. Definitely recommend if you have housing needs!

October 3, 2024
Unprompted review
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Reply from DWP Housing Partnership

Hi Dominic, thank you for taking the time to leave this great review. We will pass on your thanks to Adam. All the best, DWP Housing.

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Rated 5 out of 5 stars

I had an outstanding experience …

I had an outstanding experience securing my new home with DWP housing. From start to finish, Emily (DWP staff) was incredibly professional, knowledgeable, and responsive. Emily was always available to answer my questions and guide me through the process, making what could have been a stressful situation smooth and manageable.

I highly recommend DWP housing partnership and its team to anyone in need of a top notch yet affordable apartment. I couldn't be happier with the services I received and the beautiful apartment I got.

Uche.O

May 28, 2024
Unprompted review
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Reply from DWP Housing Partnership

Hi Uche, thank you for taking the time to leave us such a great review. We really appreciate it. Kind regards, DWP Housing.

Rated 1 out of 5 stars

I HAVE TRIED TO RENT BUT DO NOT HAVE A…

I HAVE TRIED TO RENT BUT DO NOT HAVE A LANDLORD REFERENCE AS I MOVED INTO MY HUSBANDS HOUSE BUT THE TENANCY IS IN HIS EX WIFES NAME.
I AM 60 YRS OLD AND CAN PROVE 17 YRS OF RESIDENCY , SO YUP, IM A BIT MIFFED.

July 12, 2024
Unprompted review
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Reply from DWP Housing Partnership

Hi Janet, sorry you have been dissatisfied with our service. We do have a strict referencing process but If you would give us the opportunity, we would like to look into this further for you. If you can please email us with more information to info@dwphousing.co.uk Kind regards, DWP Housing.

Rated 5 out of 5 stars

Smooth process, great accomodation

I delayed my rental with DWP because I thought the process might be cumbersome and maybe requires providing loads of documentation, but it was smooth.
I constantly got many options and notifications for updates on new flats once registered and I could just do viewing at my convenience.
Really great team as well.

July 12, 2024
Unprompted review
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Reply from DWP Housing Partnership

Hello Ifedamola, Thank you for your 5 star review. We really appreciate you taking the time out to do this :) Kind regards, DWP

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