Earthbound UK Reviews 

89
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, with many noting how well-made and long-lasting items like beds and collars are. Pets often show immediate comfort and enjoyment, appreciating the soft, supportive materials and thoughtful design. People frequently highlight the excellent customer service, describing staff as helpful and responsive to their needs. Many reviewers also experienced quick and efficient delivery, often receiving their orders on time or even sooner than anticipated. However, some customers also noted occasional delays in receiving their orders, with delivery times sometimes exceeding initial expectations or website information.

What people talk about most

Product

Consumers find product quality to be outstanding, with many describing items as well-made, durable, and... See more

Quality

Customers had positive experiences with quality, consistently praising the high-quality materials and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the quick and efficient... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently describing it as... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We saw earthbound beds in an offline shop and they looked good, material was high quality and pretty durable, so we decided to order one online. We bought medium size bed and it arrived in a large b... See more

Company replied

Rated 5 out of 5 stars

Purchased a spare rectangular waterproof cover and cushion cover. Always superb quality and although you can purchase much cheaper products they do not last very long. I love the waterproof beds as... See more

Company replied

Rated 5 out of 5 stars

Love these collars. I have ordered several as my pup has grown. Lovely soft leather but light. Dog seems comfy. I feel leather is a much more natural material than fabric ones against a dogs skin/fu... See more

Company replied

Rated 5 out of 5 stars

Red loves her new bed, she's had an earthbound bed for the last 4 years, but we wanted another for the bedroom. She looks pretty cosy, and loves resting her head on the wide padded edges. Added t... See more

Company replied


Company details

  1. Manufacturer
  2. Pet Store

Written by the company

Earthbound. The Dog Bedmakers. A family-run business, trusted for our commitment to quality, comfort, and timeless British style. Rooted in generational textile expertise, we manufacture pet beds in Britain using premium upholstery-grade fabrics, generous fillings, and thoughtful design. With coordinated accessories and a seamless aesthetic, every product is made with love and tailored for paws.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(89)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

We were looking for waterproof dog beds…

We were looking for waterproof dog beds for our two black labradors who often get wet and muddy. We purchased two extra large Earthbound waterproof dog beds (101cm x 72cm) from My Pet Warehouse on 5/11/24. Recently I noticed that the waterproof material is starting to disintegrate and leave small plastic circles on the interior cushion. I contacted Earthbound but they were not helpful and said that as the beds are out of the one year warranty they couldn't help further. I am just disappointed that what I expected to be a superior product has not lasted longer and I will not be buying their products again. Not even a reduction on a new pair of dog beds.

February 10, 2026
Unprompted review
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Rated 5 out of 5 stars

My Earthbound experience.

My contact with Earthbound was via email. The communication and service was very timely with friendly tones. Following my order being placed I was informed of times and dates for delivery. My feedback is just keep doing what you're doing, it works and I certainly appreciated the service.

January 29, 2026
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Reply from Earthbound UK

What a lovely review! Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your interaction with us felt smooth, timely, and friendly from start to finish. Clear communication and genuine service are incredibly important to us, so it’s wonderful to know that we came through and made a difference for you. Your encouragement truly means a lot to our team. Thank you again for choosing Earthbound and for your kind words.

Rated 5 out of 5 stars

A very good quality product

A very good quality product, true to the description. My dogs love their new beds

January 26, 2026
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Reply from Earthbound UK

That’s wonderful to hear! There's nothing better than knowing our furry customers have given their new beds the seal of approval. We pour care into every detail, so we're delighted the quality shone through as expected. Thank you for trusting us with your pups' comfort, and here's to many cosy naps ahead!

Rated 5 out of 5 stars

Happy dog

Our elderly dog loves this bed and it has helped her arthritis as the lovely thick cushions and walls means she is no longer stiff when getting out of bed. Really pleased with the quality and happy to give 5 stars

January 23, 2026
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Reply from Earthbound UK

This is so lovely to hear, thank you for sharing! Knowing that the bed is making a real difference for your girl's arthritis truly makes our day. Our senior dogs deserve all the comfort and support we can give them, and we're delighted that those thick cushions and padded walls are helping her feel more comfortable and mobile. It's wonderful that she's no longer stiff when getting up; that's exactly what we hope to achieve with our beds. Thank you for the kind words and the 5-star review. Wishing her many more cosy, pain-free rests ahead!

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Rated 1 out of 5 stars

It took more than 3 weeks to get the…

It took more than 3 weeks to get the replacement cushion, and when I did get it it the colour was a different shade of grey to the bed I had.

January 23, 2026
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Reply from Earthbound UK

Thank you for your feedback. We're sorry to hear that your experience didn't meet expectations. We take great care to ensure our products and services are of the highest quality, and we always communicate delivery timelines clearly at the time of purchase. Regarding the delivery timeframe, we communicate our lead times on our website and in order confirmation emails to keep customers fully informed. Your order arrived within the 15 business-day window. As for the replacement cushion shade, we would have been more than happy to look into this for you and find a solution if you had reached out. Our team is always here to help, and our commitment to excellent customer service is reflected in the many positive reviews we receive, which we hope will give confidence that contacting us is always welcome. You're still very welcome to reach out at contactahuman@earthbounduk.com. We’d be glad to review your order and make this right.

Rated 5 out of 5 stars

Fantastic products that simply speak…

Fantastic products that simply speak for themselves

January 23, 2026
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Reply from Earthbound UK

That's exactly what we love to hear, thank you! There's something special about a product that does all the talking, and we're thrilled ours have won you over. We really appreciate you taking the time to share this. It means so much to know we're getting it right for you and your pup!

Rated 5 out of 5 stars

Great quality product

Great quality product
Good service

January 23, 2026
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Reply from Earthbound UK

Thank you so much for the 5-star review! We're delighted you're happy with both the product and your experience with us. Your pup deserves nothing but the best!

Rated 5 out of 5 stars

Reds new bed

Red loves her new bed, she's had an earthbound bed for the last 4 years, but we wanted another for the bedroom. She looks pretty cosy, and loves resting her head on the wide padded edges.

Added to that, I misread the 15 day delivery (didn't realise it was working days), and booked a last minute holiday. I contacted EarthBound, they moved my order up the schedule and had it with me by the end of the week and a couple of days before we go away.

Great customer service and a paws up from Red too.

January 23, 2026
Unprompted review
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Reply from Earthbound UK

Thank you so much for such a lovely review! We’re delighted to hear that Red is enjoying her new bed, especially knowing she’s been an Earthbound fan for the past four years. It’s wonderful to picture her all cosy, resting her head on those padded edges. We truly appreciate your kind words about our customer service and are so glad we could help get everything sorted before your holiday. Thank you for the paws up, Red, sending you a big cuddle!

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Rated 5 out of 5 stars

Great quality products and great…

Great quality products and great customer service. Thank you!

January 5, 2026
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Reply from Earthbound UK

Thank you so much for the kind words! We’re delighted to hear you’re happy with both the quality of our products and the service you received; that combination is something we care deeply about. We truly appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

It was time for our dog to get a more…

It was time for our dog to get a more cozy dog bed after moving him from California to the UK. We have received the bed today after about 2.5 weeks placing our order and the dog is not getting out of it! He loves it so much! Now I’m getting him a matching blanket too. High quality material, highly recommend it!

January 21, 2026
Unprompted review
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Reply from Earthbound UK

Thank you so much for the lovely review! We're absolutely thrilled to hear your pup has settled into his new bed so perfectly. Knowing he’s refusing to get out of it is the best compliment we could ask for! We’re so pleased you noticed the quality of our craftmanship and we love that you're adding a matching blanket too; he's going to be one very spoiled (and very comfortable) pup. Thanks for choosing us and for taking the time to share this. Wishing your pup the very best snoozes in his new home!

Rated 5 out of 5 stars

Lovely dog bed.

December 30, 2025
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Reply from Earthbound UK

Thanks so much for the 5-star review! We're thrilled your pup has a cosy new spot to snooze.

Rated 3 out of 5 stars

Quality dog beds but don't expect next day.

I ordered two dog beds 10 days before Xmas and expected for Xmas, unfortunately they didn't arrive until January. I was kept informed but the delivery did not reflect the basket information upon purchasing. That said the beds are good and are the third set (L) I have had, first time direct from Earthbound, for two viszla boys who love them. Worth buying but be prepared to be patient and don't believe the delivery info on the website, hence the 3 stars.

January 5, 2026
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Reply from Earthbound UK

Thank you for your feedback and for being a loyal customer. We’re genuinely pleased to know your two Vizsla boys are enjoying their third set of beds from us! We’re sorry that the delivery timing didn’t meet your expectations ahead of Christmas. December is our busiest month, and as a small manufacturer making all beds in-house in small batches, our lead times are longer during peak periods. We do aim to be as transparent as possible about this: our site and order confirmation emails note our delivery timeframe of 15 business days, and we appreciate your acknowledgement that we kept you informed throughout the process. Thank you again for your patience and your continued trust in our beds. We hope your boys enjoy many cosy naps ahead.

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Rated 5 out of 5 stars

Love these collars

Love these collars. I have ordered several as my pup has grown. Lovely soft leather but light. Dog seems comfy. I feel leather is a much more natural material than fabric ones against a dogs skin/fur. Strong and never break or stretch

December 29, 2025
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Reply from Earthbound UK

Thank you so much for your wonderful review and for being such a loyal customer! We're absolutely delighted to hear that you and your pup love our Soft Country Collars.
It's lovely to know your dog is comfortable wearing them, and we completely agree with you about leather being a natural, gentle material against their skin and fur. We take great pride in using quality leather that's both soft and durable, so it's amazing to hear that the collars have held up so well through your pup's growth.
Thank you for choosing us time and time again; we're truly grateful! We hope your pup continues to enjoy wearing their collar for many happy walks to come!

Rated 5 out of 5 stars

Fabulous dog bedEarthbound is a great company

Earthbound is a great company, very good customer service, and very helpful. Cannot fault them . I purchased the lovely dog bed which was beautiful, well made and came packaged with great care.

November 27, 2025
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Reply from Earthbound UK

Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you had such a positive experience and that you’re loving the new dog bed. We pride ourselves on being helpful and going the extra mile for our customers and their furry companions, so we’re truly grateful for your kind words and support. Wishing your dog many cosy, happy snoozes!

Rated 5 out of 5 stars

Good value.

Prompt service, I was advised it would take at least 14 days for shipment but it arrived within a week.
Very pleased with the quality feels lovely, both soft and durable. Would order again.

November 24, 2025
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Reply from Earthbound UK

Thank you so much for taking the time to share your experience! We're thrilled to hear that your order arrived even sooner than expected and that you're loving the quality. It's wonderful to know it has that perfect balance of softness and durability, that's exactly what we aim for!
We truly appreciate that you’d choose to order from us again and can't wait to serve you in the future.

Rated 5 out of 5 stars

Excellent quality dog beds and cushions

Excellent product, bought a second dog bed having loved the first which has worn really well.

November 4, 2025
Unprompted review
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Reply from Earthbound UK

Thank you so much for your wonderful review! We're thrilled to hear that you’ve been enjoying the quality of our products and that the first bed has held up so well. We truly appreciate you coming back for a second, and your support means so much to our small business!

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Rated 5 out of 5 stars

Great product, craftsmanship and service

Great product, excellent craftsmanship, great service

October 31, 2025
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Reply from Earthbound UK

Thank you so much for your wonderful review! We’re delighted to hear that you’re impressed with the quality and craftsmanship of our products. Every piece is crafted with care to ensure your pup enjoys the very best. We sincerely appreciate your support and look forward to serving your furry friend again in the future!

Rated 5 out of 5 stars

First and foremost

First and foremost, just a damned good product. Our dogs love Earthbound beds. They are the ones that matter. What else can you say, perfect.

September 25, 2025
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Reply from Earthbound UK

Thank you so much for this absolutely wonderful review!

You're absolutely right! Our furry friends are the ultimate judges, and knowing that your dogs love their beds truly makes us happy! Their comfort is always our top priority.

Thank you for being such a valued customer. Cuddle the pups from all of us at Earthbound!

Rated 5 out of 5 stars

My dog LOVES her new bed

My dog LOVES her new bed. She is so comfortable, supported, safe and cosy. Gorgeous colour too! Great bed for a great price. Would highly recommend. Very happy puppy and owner!

September 22, 2025
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Reply from Earthbound UK

This makes us so happy to read! Thank you so much for your kind words. We’re delighted to hear your pup is loving her new bed and feels so comfortable and secure. It’s wonderful to know the design and quality met your expectations. We truly appreciate your recommendation; here’s to many more happy, snuggly naps ahead!

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