The Petshop Postie Reviews 

110
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I love this company. They always go above and beyond. I often haven't realised I have used the last scoops of dog food (as it is a huge 15kg bag in a dark storage box) and Petshop Postie go out... See more

Rated 5 out of 5 stars

I usually ignore requests for reviews but good customer service should be recognised. Order placed late Bank Holiday Sunday but went through twice due to card glitch. Petshop staff phoned me the next... See more

Rated 5 out of 5 stars

We have been using Petshop Postie for years for Eden Dry food and Tinned food, and couldnt recommend them enough. They always deliver in exceptional time, sometimes next day- and their range and price... See more

Rated 3 out of 5 stars

The delivery man left the heavy bag outside my neighbour's front door instead of mine, which was further to walk. Perhaps he was unsure how to find my home which is behind my neighbours. I did put det... See more

Company details

  1. Pet Store

Written by the company

Petshop Postie is an independent, family run pet shop supplying food, treats and all you need for your dogs, cats, small animals, wild birds, horses and poultry. We are based in Greenock on the west coast of Scotland, but we deliver across the UK with our courier service. We also have a local van delivery service across Inverclyde, West Renfrewshire and some Glasgow postcodes. Our favourite thing is to meet our customers, so please pop into our shop if you are passing and you can browse our great selection, remembering that as an independent Pet Shop we stock brands not always available at your larger pet stores. Most of the products we stock are online, but please get in touch if you don't see what you want and we'll do our best to get it for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

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4.7

All reviews

(110)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this company

I love this company. They always go above and beyond.

I often haven't realised I have used the last scoops of dog food (as it is a huge 15kg bag in a dark storage box) and Petshop Postie go out of their way to get it delivered to me the next day.

When I call they are always polite, friendly and helpful.

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

The personal service is excellent

The personal service is excellent. I made an error when buying the usual dog food online and, because it was different, had a phone call to check this was correct. Sorted in 5 minutes. Well done Petshop Postie and thank you.

May 11, 2026
Rated 1 out of 5 stars

still no fleadrops after 10 days

still no fleadrops after 10 days. abysmal

April 26, 2026
Unprompted review
The Petshop Postie logo

Reply from The Petshop Postie

Hi Paul - we are very sorry for the delay in shipping your order, we were out of stock of the single pipette version of this product and so was our supplier, which resulted in a 1 week delay. However we can confirm that your order has now shipped on a next day service.
As an apology we have refunded your shipping cost.

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Rated 3 out of 5 stars

Not the right doorstep!

The delivery man left the heavy bag outside my neighbour's front door instead of mine, which was further to walk. Perhaps he was unsure how to find my home which is behind my neighbours. I did put detailed instructions on the order. These need passing on to the delivery company

February 13, 2026
Rated 5 out of 5 stars

Always very efficient

Always very efficient, almost next day delivery, so if you are running short of food for the dogs, you know you won’t have to wait long to get it. Great value for money, excellent quality of food.n

February 13, 2026
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Rated 5 out of 5 stars

Used this company for years- highly recommended!

We have been using Petshop Postie for years for Eden Dry food and Tinned food, and couldnt recommend them enough. They always deliver in exceptional time, sometimes next day- and their range and prices are excellent. Its so great to be able to feed our dog high quality food with the ultimate convenience provided by Petshop Postie!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Consistent high quality service.

Everytime we reorder our dog food with Petshop postie the quality of the product is always first class and the service and delivery is second to non. Delivery is always one or two days of placing the order which is no mean feat considering we live in Nottinghamshire. Thanks Petshop postie keep it up.

January 7, 2026
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Rated 5 out of 5 stars

I've used this company for 5 years.

I've used this company for 5 years.
The service is excellent.
Delivery super quick.
One time when I had an issue with my delivery I was able to phone the company and speak to someone who was able to completely solve my problem.
I will always use this company for dog food. :-)

December 11, 2025
Rated 5 out of 5 stars

Amazing Pet Shop Postie

I have been using this amazing company for many years. Always very helpful, and my dog food sacks delivered to my door usually within 48hrs

December 2, 2025

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