Earthkind Reviews 232

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and the comfort they provide. Many people appreciate the prompt and efficient delivery service, often noting that items arrive sooner than expected. The sustainable and eco-friendly nature of the products is also a significant positive for many consumers. However, some customers have expressed dissatisfaction with their orders, citing issues such as missing items or products that did not meet expectations, like pillows being understuffed or having an unpleasant smell. A number of reviewers also reported difficulties in contacting the company for support, mentioning unresponsiveness to emails and a lack of alternative contact methods.

What people talk about most

Product

People report positive experiences with product, often praising the quality, comfort, and eco-friendly nature... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting them as well-made,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process easy and... See more

Customer communications

Clients share negative opinions on contact. Many customers report that the company completely ignored their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love this brand and the pillow and duvet lived up to the high hopes we had. A GREAT British made product! Delivered next day which was a bonus as my husband had lost his pillow on a work trip and he i... See more

Rated 5 out of 5 stars

I have bought an earthkind duvet from John Lewis previously, but noticed that they are much cheaper direct from earthkind. I placed my order on Sunday and the duvet and pillows were with me by Tuesday... See more

Rated 5 out of 5 stars

I was looking for sustainable options, and found that Earthkind had great ethics and I loved the reuse of existing materials and enjoyed the video of how they are made. Delivery was quick, no smell,... See more

Company replied

Rated 5 out of 5 stars

I have two quilts and four pillows from EarthKind. The quality is excellent. They may be a bit more expensive than others but I’m pleased to use recycled feathers and to know that they are made in the... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Wouldn't it be great if we could all sleep a bit better at night? At EarthKind we're not just dreaming of a better tomorrow, we're also committed to making it happen. By creating new high-quality bedding using 100% recycled feathers, down and synthetics, we hope to make it a little bit easier for you to choose sustainable products, without the need to compromise on quality.


Contact info

4.0

Great

TrustScore 4 out of 5

232 reviews

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Rated 5 out of 5 stars

Amazing!

I cannot recommend this company enough!
I purchased the feather/down bedding - it is the softest, comfiest bedding I have slept in.

Everything arrived promptly and well packaged. From reading other reviews a few have mentioned the bedding having a “yard smell” - this was not the case for me at all. Everything smelt and looked very clean.

November 1, 2023
Unprompted review
Earthkind logo

Reply from Earthkind

Hi, thank you for your review, much appreciated. Kind regards EARTHKIND

Rated 3 out of 5 stars

Fast delivery

Fast delivery. Beautiful packaging. Feels like a quality product but the pillows are just too thin for my use which is a shame.

December 4, 2023
Earthkind logo

Reply from Earthkind

Hi, sorry you are not happy with your purchase if you would like to email us at info@earthkind.co.uk with more details and we can discuss.
Kind regards Earthkind

Rated 3 out of 5 stars

Dissappointing delivery, good quality product

I was happy with the website when I ordered the duvets. However, trying to track the shipment was difficult to follow. Your website was not available for 2 days.
The outer plastic bag containing the duvets was torn and so was one of the duvets cotton bag. I feel it was a stressful purchase. The Duvets look and feel very nice.

December 14, 2023
Rated 5 out of 5 stars

Great product, good ethics

Prompt delivery, repurposed down. No smells at all as per other comments, it suggests tumble drying I dont have one so I just fluffed it up by hand and laid it out for a couple of days and it puffed up fine. It's super warm 1.35tog. Love it. Feels luxurious without the guilt. I recommend it.

December 3, 2023
Rated 5 out of 5 stars

I'm so pleased to find bedding with…

I'm so pleased to find bedding with recycled feathers. I found out how they 'harvest' feathers some years ago and could never bring myself to buy anything with feathers in since then 😕
Also really efficient ordering and delivery from the company so I'm a very satisfied customer

December 9, 2023
Rated 1 out of 5 stars

I didn't receive my order and cannot…

I didn't receive my order and cannot work out how tom track the delivery it has been over a week since payment

November 25, 2023
Earthkind logo

Reply from Earthkind

Hi Jemima, we are sorry for the error of the courier delivering to wrong address, we emailed you to advise that we have sent you a replacement order. Kind regards Customer Service Team

Rated 5 out of 5 stars

Dreamy guilt-free dreams

Absolutely love my new 13.5 tog duvet. Overjoyed to have found an ethical company with great products like this. I can finally snuggle guilt-free! Thank you.

November 23, 2023
Rated 5 out of 5 stars

Snug duvet, great customer service

First duvet I received had a faulty seam. Fantastic customer service, easy return and speedy replacement. I love this duvet, cosy and warm (13.5). Two family members have ordered this weekend on the back of my recommendation 😊

November 7, 2023
Rated 5 out of 5 stars

AMAZING!!

AMAZING!!
I couldn’t be happier with my new duvet. I’ve always wanted a feather duvet but just couldn’t bring myself to buy one, always felt too bad :( but the fact it’s all recycled definitely takes away abit of the guilt and omg it’s the the comfiest, warmest thing ever. I put it in dryer for 30mins at the laundrette which fluffed it right up and last night was the first night I didn’t need a hot water bottle in bed. I’m very happy.

November 10, 2023

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