Ordered the bow bread knife as a present for a dear friend who is a seasoned sourdough baker. She loved the knife! My issue was the time and tracking of the package which was addressed quickly. They... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I haven’t received my order yet, and it looks like it’s being shipped from overseas. I also experienced an issue downloading the free booklets from the website since the download link wasn’t available... See more
Company replied
I give Earthly Bliss five stars, even though I didn't receive my order. It was complicated. My first order got lost in the mail, and the company quickly sent another. Unfortunately, shipping isn't wha... See more
Company replied
Amazing bread knife and even more amazing company! Words cannot explain how helpful and superb this organization’s customer service is. I had a major technical glitch and Earthly Bliss helped me throu... See more
Company replied
3.9
Great
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Good customer service
I haven’t received my order yet, and it looks like it’s being shipped from overseas. I also experienced an issue downloading the free booklets from the website since the download link wasn’t available, and Sarah kindly sent them to me instead.
January 24, 2026
Unprompted review
Reply from Earthyblissco
Hi Stacy,
Thank you so much for the kind words! It was truly my pleasure to get those booklets over to you. I’m just glad I could help make that part of the process a little easier.
I know the wait for an overseas shipment can feel a bit long, but I am keeping a close eye on your order to ensure it makes its way to you safely. Your patience and your positive attitude really mean a lot to us while we get everything sorted.
We are so happy to have you as a customer, and I’m right here if you need anything else at all!
Warmly,
Order
I didn’t realize the book were downloaded content and nearly threw out the extra blades as they were not in the first part I unloaded. Perhaps set them on the knife box? Customer service was outstanding and I will recommend them to anyone.
January 27, 2026
Unprompted review
Reply from Earthyblissco
Hi Walter!
Thank you so much for the kind words and the wonderful recommendation! I am so glad you found those extra blades before they made it to the bin.
I truly appreciate your feedback about the packaging. It makes perfect sense to have them secured right on the knife box so they aren't missed, and I am going to share this idea with our fulfillment team immediately. We are always looking for ways to make the unboxing experience better, and your suggestion is incredibly helpful.
We are so happy to have you as a customer!
Warmly,
I give Earthly Bliss five stars
I give Earthly Bliss five stars, even though I didn't receive my order. It was complicated. My first order got lost in the mail, and the company quickly sent another. Unfortunately, shipping isn't what it used to be and this second order was "lost in transit." I really would have liked to receive the bread knife, but we finally agreed on a refund. I may give this order another try and see where I land. In any event, the customer service couldn't have been better. They're friendly, responsive, and truly want customers to have the best experience.
January 15, 2026
Unprompted review
Reply from Earthyblissco
Hi Amy!
Thank you so much for this incredibly kind and gracious review. While it breaks my heart that you never got to experience the bread knife for yourself, your patience through all those shipping hurdles was truly remarkable.
I sincerely apologize that the mail system let us down twice, but I am so glad that our team was able to support you and provide a positive experience despite the circumstances. We would absolutely love the chance to try again whenever you are ready, and I will personally make sure we use every resource available to get that knife safely into your hands next time.
Thank you for being such a wonderful part of our community!
Warmly,
Customer Service
I had a question about my order and I received a very prompt and courteous response. Thank you!
January 23, 2026
Unprompted review
Reply from Earthyblissco
Hi there!
Thank you so much for taking the time to share your experience! It was truly my pleasure to help you out with your question.
We know your time is valuable, so we always strive to be as quick and helpful as possible. Knowing that you felt well taken care of really means the world to our team!
Please don't hesitate to reach out if anything else comes up while you wait for your order.
Warmly,
The knives are as advertised
The knives are as advertised and quite sharp! It was not clear to me that the materials provided were electronic and I didn't know the extra blades I ordered were in one of the boxes. Overall very happy with the product and the customer service team. Very responsive and cordial.
January 22, 2026
Unprompted review
Reply from Earthyblissco
Hi Joe!
Thank you so much for the kind feedback! I am thrilled to hear you are happy with the quality and sharpness of your new knives.
I truly appreciate you mentioning the confusion regarding the electronic materials and the placement of the extra blades. We are always looking for ways to make things clearer for our customers, so I will definitely share your experience with our team to help us improve our packaging and instructions.
It was a pleasure assisting you, and we are so glad to have you as a customer!
Warmly,
I ordered this bread knife for myself…
I ordered this bread knife for myself and my daughter who bakes bread. We love it! Had a small issue with receiving the free downloadable gifts which when I contacted them, Sarah immediately responded and emailed the gifts to me.
Love the company and love the knife!
Sandra
January 11, 2026
Unprompted review
Reply from Earthyblissco
Dear Sandra,
Thank you so much for the lovely review! I am so happy to hear that both you and your daughter are enjoying your new knives. It was truly my pleasure to help you get those digital gifts into your hands.
Knowing that our tools are being used by two generations of bakers in your family really warms my heart. Thank you for being such a wonderful part of our community!
Warmly,
Amazing products and phenomenal support
Amazing products and phenomenal support
January 14, 2026
Unprompted review
Reply from Earthyblissco
Dear Jacqueline,
Thank you so much for your kind words! It makes me so happy to hear that you are loving our products and that you had a great experience with our support team.
We truly care about our community of bakers and your encouragement means the world to us. Thank you for being a part of Earthy Bliss!
Warmly,
The bread slicer worked as advertised
The bread slicer worked as advertised. It is a little more challenging once the bread is a day or two old.
December 25, 2025
Reply from Earthyblissco
Dear Ronald,
Thank you so much for your feedback! I am so glad to hear that your bread slicer is working exactly as advertised for you.
I completely understand that those day-old loaves can be a bit more of a challenge as the crust gets firmer. A little tip that might help is to use very long and light sawing motions without pressing down, letting the serrations do all the work.
We truly appreciate you choosing Earthy Bliss for your kitchen. Happy baking!
Warmly,
A Christmas gift.
I purchased the bread knife bow for a Christmas gift for my wife, only to find out that she already has one! Sarah at earthybliss made the refund process a breeze. The customer service at earthybliss is amazing. I urge everyone to support this small business, you will be so glad you did!
December 19, 2025
Unprompted review
Reply from Earthyblissco
Dear Customer,
Thank you so much for your incredibly kind words! I am so happy I could help make the return process smooth for you. While we were sad the gift didn't work out this time, it was truly a pleasure assisting you.
We are so grateful for your support of our small business and for your wonderful recommendation to the community. It means the world to us!
Warmly,
bread and butter
I have purchased the sourdough bread knife and it is amazing. Its like a hot knife through warm butter. Haha
Game changer for slicing our freshly baked sourdough.
I have also received a few recipe ebooks that are amazing. The up and coming company has a huge future. Thank you
January 7, 2026
Unprompted review
Reply from Earthyblissco
Dear Todd,
Thank you so much for the wonderful review! Your message truly made my day. I love the hot knife through warm butter comparison. There really is nothing like an effortless slice when you have worked hard on a beautiful loaf.
It makes me so happy to hear that the recipe ebooks have been a hit in your kitchen too. We are so grateful to have you in the Earthy Bliss community and appreciate your kind words about our future.
Warmly,
Great product
Great product, fast delivery and awesome customer service. They even replied to me on Christmas Day! Highly recommend.
December 25, 2025
Unprompted review
Reply from Earthyblissco
Hi Tom,
Thank you so much for the wonderful review! It truly warms my heart to hear that you had such a great experience with our products and service.
We know how important those holiday details are so I was more than happy to jump in and help out on Christmas Day. Knowing that we could be there for you when you needed us makes everything we do worthwhile! As a small business we truly value your support and your kind recommendation means the world to our entire team.
Warmly,
Above and beyond customer service
Amazing bread knife and even more amazing company! Words cannot explain how helpful and superb this organization’s customer service is. I had a major technical glitch and Earthly Bliss helped me through every step and walked me through the refund process!! They are so kind and I love knowing I am supporting a small business while fueling my bread making needs. The knife itself is amazing. I love how clean it cuts and how conveniently it can be stored. Can’t recommend enough.
November 28, 2025
Unprompted review
Reply from Earthyblissco
Hi Mary,
Thank you so much for these incredibly kind words. Reading your review truly brought a smile to my face. :)
We know that technical glitches can be so frustrating, and it was truly our pleasure to walk through it with you. As a small business, we care deeply about every single person who supports us, and knowing that we could turn a difficult situation into a positive one means the world to our entire team.
I am so happy to hear that you are loving your bread knife and that it’s helping you create beautiful slices in your kitchen. Thank you for being such a wonderful part of the Earthy Bliss community!
Warmly,
Great customer service!
After thinking I didn't receive the ebooks,Sarah promptly sent them to me directly and saved me the time if searching through my emails. She stayed in touch with me to make sure I didn't need any more assistance. Great customer service! I look forward to giving the bread knives and ebooks to my daughter- in-laws for Christmas. Thank you Sarah!
December 18, 2025
Unprompted review
Reply from Earthyblissco
Hi Barb,
Thank you so much for your glowing 5-star review! It was truly my pleasure to help you get those eBooks sorted quickly so you could focus on the joy of the holidays instead of searching through your inbox.
It honestly warms my heart to know that our knives and guides will be part of your Christmas celebration with your daughters-in-law. There is something so special about gifting tools that bring people together in the kitchen!
Thank you for your kindness and for being such a wonderful part of the Earthy Bliss community. We wish you and your family a very Merry Christmas!
Warmly,
Got the package but took awhile.
Ordered the bow bread knife as a present for a dear friend who is a seasoned sourdough baker. She loved the knife!
My issue was the time and tracking of the package which was addressed quickly. They worked with me until the issue was resolved. Ms. Sarah Jackson was extremely kind and courteous. Definitely an asset to Earthly Bliss. Highly recommend this company but be aware of the shipping and tracking logistics.
Marsha Rubinstein
December 2, 2025
Unprompted review
Reply from Earthyblissco
Hi Marsha and Scott,
Thank you so much for your honest and heartfelt review! It truly means the world to our small team to hear that your friend is already loving her new bow knife. There is no better compliment than the approval of a seasoned sourdough baker!
I also want to sincerely thank you for your patience regarding the shipping. I know how stressful it can be when tracking doesn't update as it should, and I am so glad I could be there to help guide the package home to you. Your kind words about our support really touched my heart; it was truly my pleasure to work with you until everything was right.
We are constantly working to improve our logistics so that our shipping can be as sharp as our blades, and we appreciate you sharing your experience to help us grow.
Happy baking to your dear friend!
Warmly,
My knife is AMAZING!!
My knife is AMAZING!!! I had a few questions with the delivery of my order and their customer service was SO friendly and responsive, and never made me feel silly for asking my questions.
December 17, 2025
Unprompted review
Reply from Earthyblissco
Hi Jennifer,
Oh, your message just made my day! "AMAZING" is exactly what we love to hear. 😊
Thank you so much for the kind words about our support. Please never feel silly for asking questions—that’s exactly what I’m here for! We know how important it is to feel confident about your order, and I’m just so happy I could be there to help you through the process.
It truly warms my heart to know the knife found a happy home with you. I hope it makes every loaf of bread feel like a special occasion!
Warmly,
100% satisfaction
Product was delivered timely, in great shape and the delivery included all it was purported to. I sent an email with a question, had a conversation with Sarah in customer service and was completely satisfied with her response. She was very eager to help. I would definitely order again.
December 11, 2025
Unprompted review
Reply from Earthyblissco
Hi Evelyn,
Reading this truly made my heart swell! Thank you so much for your incredibly kind words and for sharing your experience.
It was such a pleasure chatting with you, and I am so glad I could help answer your questions. As a small team, we put so much love into making sure every package arrives perfectly and that every customer feels heard. Knowing that you are 100% satisfied and would order from us again is the highest compliment we could ever receive!
We are so grateful to have you in the Earthy Bliss community. I can't wait to see you back in our shop in the future!
Warmly,
Quick shipping and better…
Quick shipping and better communication. Package tracking info was very up to date through the delivery process. Customer service was very responsive and helpful.
December 16, 2025
Unprompted review
Reply from Earthyblissco
Hi Jeff,
Thank you so much for taking the time to share your experience! It truly makes our day to hear that our tracking and communication hit the mark for you.
We know how important it is to stay in the loop when waiting for a package, so we’ve worked hard to make sure our updates are as smooth and responsive as possible. Hearing that you found our team helpful is the best feedback we could ask for!
We hope you're loving your new items and that they make your time in the kitchen even more enjoyable.
Warmly,
Customer service excels!!
What started as a unsolvable problem for me as a consumer became an opportunity for Earthy Bliss to show their customer service is A-1. They advertise that most customer service issues are addressed within 24 hours… trust them, they’re here to help you have the best experience you can have while shopping Earthy Bliss.
December 15, 2025
Unprompted review
Reply from Earthyblissco
This review truly brought tears to our eyes! Thank you so much for sharing your experience and for trusting us to turn things around.
At Earthy Bliss Co., we know that things don't always go perfectly, but we believe that's when we have the best opportunity to show our customers how much we truly care. Knowing that we could turn an "unsolvable" problem into a positive experience for you means everything to our small team. Your trust is the greatest gift we could receive this season!
Thank you for being such an amazing part of our community. We are always here whenever you need us!
Love my knife, and the customer service
Love my knife, and the amazing customer service!! Sarah was such a help with my order. I will buy again in the near future. 😊
December 16, 2025
Unprompted review
Reply from Earthyblissco
Hi Karen,
Oh, you just made my entire day! Thank you so much for the incredibly kind shout-out. 😊
It was such a pleasure helping you with your order, and I am over the moon to hear that you’re loving your new knife! Knowing that our tools have a happy home in your kitchen—and that you had a great experience with us—is exactly why we do what we do.
We can't wait to welcome you back whenever you're ready for your next find. Until then, happy baking and enjoy those perfect slices!
Warmly,
Customer service
We haven’t used the knife yet, but the customer service has been superior. I reached out twice because I had questions. Customer service means a lot!
December 12, 2025
Unprompted review
Reply from Earthyblissco
Hi Nancy,
Thank you so deeply for this wonderful review! It honestly made our day to read your kind words.
As a small business, we take great pride in being here for our customers, and knowing that our support meant a lot to you truly validates all the heart we put into what we do. We can’t wait for you to finally give your knife its first "test slice"—we have a feeling you’re going to love it just as much as we loved assisting you!
Happy baking, and thank you for being such a lovely part of the Earthy Bliss community!
Warmly,
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