Prices are best in class when I compared to other websites. But at payment page convenience fee was added approx 3k which is at higher side.
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When price is shown, it should be separately added as convenience fee. So, customer can come to know at 1st screen only.
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Company details
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EaseMyTrip is one of the leading online travel platforms. Founded in 2008, the company provides a wide range of travel services including flight bookings , hotel reservations, holiday packages, bus tickets, train tickets, and cab services. Known for its zero-convenience-fee model on flight bookings, EaseMyTrip focuses on offering cost-effective travel solutions backed by 24/7 customer support via multiple channels such as calls, emails and chats. The platform serves millions of travelers through its website and mobile app, emphasizing transparent pricing, secure payments, and a user-friendly booking experience. Our global footprints strengthens our sourcing for flights and hotels globally. EaseMyTrip aims to make travel planning simple, affordable, and accessible for everyone.
Contact info
110092, New Delhi, India
- easemytrip.com
3.8
Great
22K reviews
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Feedback Regarding Unjustified Rescheduling Charges Despite Free Date Change Add-on
Booked a Kolkata to Pune flight through EaseMyTrip and even paid extra for the “Free Date Change” option specifically to avoid heavy rescheduling charges in case plans changed.
Later, when I requested to reschedule my journey from 21 May 2026 to 19 May 2026, customer care informed me that I would need to pay around ₹10,000 per passenger for the change — an amount even higher than the normal ticket fare itself.
This is extremely disappointing and misleading. If customers are still forced to pay such excessive charges despite purchasing a “Free Date Change” add-on, then what is the actual benefit of this service?
There was no clear communication during booking that such huge charges could still apply. As a customer, this feels unfair and deceptive.
I request EaseMyTrip to:
• Clearly explain the purpose and coverage of the “Free Date Change” feature
• Provide transparent fare difference details instead of vague charges
• Stop misleading customers with add-ons that do not genuinely help during rescheduling
Before my review to trust pilot this is the charges mentioned by customer care executive -Charges : 10360 per pax as of now.
from ease my trip and
after by review in trust pilot I got revised reschedule charges Reschedule Charges : Reschedule charges : 12400 /- per pax as of now(mail sent by another customer care executive)
Please note that dynamic pricing is applied to our fares, and the amounts provided above are subject to change based on availability and market conditions. The dynamic pricing adjustment reflects the real-time changes in fare levels.
Additionally, as part of the rescheduling process, a service fee of [300] will be applicable. This fee covers the administrative costs associated with modifying your booking.
What nonsense is this..same day in and hour time the changes the charges from 10k to 12k per person ,which is more than ticket price ..with no explanation to the question I have raised in my mail neither in my review and now forced to fly on 21st
Very disappointed with the experience and customer support handling.
My complain is still not resolved as there is no transparency given by you at the time of booking the ticket and as mentioned earlier also and now also m mentioning no ware in ticket the limitation of add -on features are mentioned,at least not in my ticket.and m not convenieced by your response mentioned below.
There is no point of taking add on offered by you,as it doesn't give any benefit to the customer,moreover the clarity is also not given on add on feature on the terms and conditions mentioned in the ticket...
May 17, 2026
Unprompted review
Reply from EaseMyTrip
Hi shilpa,
As discussed during our telephonic conversation, we would like to inform you that our portal operates on an automated system wherein bookings are processed based on the itinerary selected and the details entered by customers at the time of booking. This system enables us to efficiently manage and process a high volume of reservations.
Please note that any modification, rescheduling, or date change request is subject to the respective airline’s fare rules, policies, seat availability, and applicable fare difference at the time the request is made. In certain cases, particularly when the requested travel date falls under a higher fare category or limited seat availability, the applicable fare difference may be significantly higher as determined directly by the airline.
Upon reviewing your case, we found that the Free Date Change Insurance (EMTR) add-on was successfully selected at the time of booking. We would like to clarify that the EMTR benefit covers the airline date change penalty charges as per the applicable terms and conditions; however, any fare difference arising due to changes in airline pricing, seat availability, or travel dates remains payable by the customer.
Accordingly, the applicable fare difference and modification details were shared with you as per the airline’s live fare conditions and policies.
Additionally, we have already shared the applicable charges and modification details on your registered email ID. In case you wish to proceed with the requested changes, kindly revert to the same email so that we may assist you further.
Should you require any further assistance please feel free to reach out to us.
Reply from EaseMyTrip
We're happy booking was easy. Thank you for your feedback.
Easy to boom and offers
May 15, 2026
Reply from EaseMyTrip
We're glad you found it easy to book. Thank you for your positive feedback!
Good incentives and honest pricing plus…
Good incentives and honest pricing plus good site for navigation
May 17, 2026
Reply from EaseMyTrip
We're so happy you found our pricing honest, and our site easy to navigate. We appreciate your feedback!
Reply from EaseMyTrip
Dear Kalyan,
As discussed during our telephonic conversation, we would like to inform you that our portal is functioning properly from our end, and OTP services are being successfully delivered via both SMS and email.
We understand that temporary delays in OTP delivery may sometimes occur due to network issues, mobile service provider delays, or connectivity-related factors beyond our control. However, upon checking, no issue was found with the OTP service from our end.
We hope that your concern has now been resolved satisfactorily.
Should you require any further assistance, please feel free to reach out to us.
Reply from EaseMyTrip
We're so glad you enjoyed our comfortable site and good rates. We appreciate your positive feedback!
Showing discount fares and charging more than airline fares
They add discount in the starting but when you are completing the booking it was charged more and this is not the first time it happened with me. If you give offers on credit please don't fake because customer would be in a thinking offer will be there and that's the only reason people are booking wit you guys. And everyone knows the prices are dynamic but prices would be same on airline website and easemytrip. It won't show you guys charges and different and airline charges different.
May 17, 2026
Reply from EaseMyTrip
Dear Alexander,
As discussed during our telephonic conversation, we would like to inform you that our portal is directly synchronized with airline systems, ensuring real-time updates on fares and availability as provided by the respective airlines.
Please note that airfares are dynamic in nature and may fluctuate based on factors such as seat availability, demand, airline inventory, and booking time. To maintain complete transparency, our website displays a detailed fare breakup, including applicable charges, discounts, and the final payable amount, prior to payment confirmation.
Upon reviewing your case, we found that your upcoming booking has been successfully confirmed with the applicable airfare as per the airline’s live fare conditions at the time of booking and no discount coupon was applied during the booking process.
We would also like to share that EaseMyTrip regularly provides a variety of discounts and exclusive promotional offers across multiple booking categories. You may explore our latest offers here: https://www.easemytrip.com/offers/flights.html
Should you require any further assistance, please feel free to reach out to us.
Reply from EaseMyTrip
Thank you for your valuable feedback
Reply from EaseMyTrip
We are so glad to hear you consistently have a very good experience with us. Thank you for your kind words!
Reply from EaseMyTrip
Dear Latha,
We would like to clarify that your booking was successfully confirmed based on the details entered and selected at the time of booking. The complete itinerary and all relevant booking details were clearly displayed on the screen before proceeding with the payment and final confirmation.
Further, upon reviewing the case, we found that the cancellation request was confirmed by you under the full refund policy. Accordingly, the eligible refund has already been successfully processed from our end. The refunded amount is expected to reflect in your original mode of payment within 5–7 working days, subject to your bank’s processing timelines.
Please note that the convenience fee and service fee are non-refundable in cases where the ticket is cancelled voluntarily by the user or when the flight cancellation is initiated by the airline, as per the applicable policy.
Should you require any further assistance, please feel free to reach out to us.
Reply from EaseMyTrip
We're happy you found our site the best for booking air tickets and got the lowest fares. Thank you for your positive feedback.
GETTING HOOKED TO EMT
Truly an amazing experience. It's so simple and easy to book a ticket on this platform. Offers are also attractive.
May 15, 2026
Reply from EaseMyTrip
We're happy to hear you had an amazing experience and found our platform simple and easy for booking. We appreciate your positive feedback on our attractive offers!
Booking customer friendly process is simple and…
Booking process is simple and cancellation also at reasonable prices
May 15, 2026
Reply from EaseMyTrip
We're happy you found the booking process simple and cancellation prices reasonable. Thanks for your positive feedback!
Reply from EaseMyTrip
Thank you for your kind words and valuable feedback. We’re delighted to know that you had a good experience with our service. Should you require any further assistance, please feel free to reach out to us anytime.
Reply from EaseMyTrip
We're so happy you had a great experience booking travel with us! Thank you for your kind words.
Nice service
May 16, 2026
Reply from EaseMyTrip
We're so happy you had a great service booking travel with us! Thank you for your kind words.
Reply from EaseMyTrip
We're happy the easy process and best price made your booking comfortable. We appreciate your feedback!
Reply from EaseMyTrip
We're happy you found booking with us super fast and easy! Thank you for sharing.
Reply from EaseMyTrip
We're glad you found our platform and prices good. Thank you for your positive feedback!
Appreciated your support on booking…
Appreciated your support on booking process. Initially money got deducted and ticket not booked. However, customer care team called and confirmed the booking. Thanks a lot for your followup
May 16, 2026
Reply from EaseMyTrip
We're glad our team could assist with your booking and resolve the initial issue efficiently. We appreciate your patience and positive feedback.
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