EaseMyTrip Reviews 21,430

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 8,946 reviews, reviewers had a great experience with this company. Customers frequently praise the ease and speed of the booking process, often highlighting competitive pricing and the absence of hidden fees as key benefits. Many appreciate the smooth overall experience and the clear display of information, making travel planning straightforward and budget-friendly. However, some people were dissatisfied with issues related to pricing, noting that the final amount sometimes increased unexpectedly at the payment stage. There were also concerns regarding the payment process itself, with some customers experiencing difficulties or a lack of confirmation. A few reviewers also reported problems with refunds, mentioning delays or unfulfilled promises after bookings were canceled.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of the booking process. While some customers found it easy, quick, and... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise competitive and reasonable rates,... See more

Payment

Users describe negative interactions with payment, frequently encountering hidden charges and unexpected... See more

Refund

People report negative experiences with refund. Many customers express frustration with the refund process,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the great, convenient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prices are best in class when I compared to other websites. But at payment page convenience fee was added approx 3k which is at higher side.

Company replied


Company details

  1. Travel Agency

Written by the company

EaseMyTrip is one of the leading online travel platforms. Founded in 2008, the company provides a wide range of travel services including flight bookings , hotel reservations, holiday packages, bus tickets, train tickets, and cab services. Known for its zero-convenience-fee model on flight bookings, EaseMyTrip focuses on offering cost-effective travel solutions backed by 24/7 customer support via multiple channels such as calls, emails and chats. The platform serves millions of travelers through its website and mobile app, emphasizing transparent pricing, secure payments, and a user-friendly booking experience. Our global footprints strengthens our sourcing for flights and hotels globally. EaseMyTrip aims to make travel planning simple, affordable, and accessible for everyone.


Contact info

3.8

Great

TrustScore 4 out of 5

21K reviews

5-star
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1-star

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Rated 4 out of 5 stars

Algorithm keeps charging prices

Algorithm keeps charging prices. Not reliable here onwards

May 9, 2026
EaseMyTrip logo

Reply from EaseMyTrip

Dear Siddharth,

Please note that airfares are dynamic in nature and are determined by the airline based on availability and demand; therefore, prices may vary at the time of booking.

We always strive to provide the best available fares and a seamless booking experience. Upon checking, the correct airfare has been charged for your booking.

Should you require any further assistance, please feel free to reach out to us directly.

Rated 5 out of 5 stars

Ease of Booking at Ease my trip

It was a pleasure using the ease my trip website. As always, everything was explained nicely and booking was done easily. The rates are competitive enough.

May 9, 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that you had a great experience using our website. It's wonderful knowing our clear explanations and easy booking process were helpful. We appreciate your feedback on our competitive rates.

Rated 5 out of 5 stars

Ease of booking

Ease of booking
Immediate help

May 10, 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that booking was easy and our help was immediate. Thank you for your positive feedback!

Rated 1 out of 5 stars
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Reply from EaseMyTrip

Dear Anita,

As discussed during our telephonic conversation, we would like to inform you that our portal operates through an automated booking system, where flight itineraries, including transit details, are displayed as provided by the respective airline and are processed based on the selections made by the customer during the booking process.

With regard to your concern about the transit airport in Navi Mumbai, we have thoroughly reviewed the booking details and found that the itinerary was generated and ticketed correctly as per the information available on the portal at the time of booking confirmation. The transit details were displayed in accordance with the airline’s schedule and the option selected during the booking process.

Additionally, we would like to clarify that flight schedules, airport allocations, and transit operations are determined solely by the respective airline authorities.

Should you require any further clarification or assistance, please feel free to contact us, and we will be happy to assist you.

Rated 5 out of 5 stars

The process was smooth and the steps…

The process was smooth and the steps were easy to follow

May 10, 2026
EaseMyTrip logo

Reply from EaseMyTrip

We appreciate you sharing! We're happy that the process was smooth, and the steps were easy to follow for you.

Rated 5 out of 5 stars

Excellent service and I will recommend…

Excellent service and I will recommend this to my friends.

May 10, 2026
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Reply from EaseMyTrip

We're happy to hear that you had an excellent experience. Thank you for your recommendation; we appreciate your support very much!

Rated 2 out of 5 stars

Your site keeps increasing fares I…

Your site keeps increasing fares I started with a fare and in 5 min while booking it went up by 7000.
When I checked on other site it gave me my rest tickets 10% lower

If it's dynamic with airline how I booked my last ticket at lower price.......

May 9, 2026
EaseMyTrip logo

Reply from EaseMyTrip

Hi Ashish,

We would like to inform you that our portal is synchronized with the airlines, ensuring real-time updates on fares and availability according to the respective airline systems.

Please note that airfares are dynamic and may change based on real-time availability directly from the airline.

To ensure transparency and a seamless booking experience, our web portal provides a detailed fare breakdown during the booking process, prior to payment.

Upon investigating your case, we have confirmed that your upcoming flight booking with us is successfully confirmed, with the correct airfare charges in accordance with the airline’s rules.

Should you require any further assistance, please feel free to reach out to us.

Rated 4 out of 5 stars

Prices are best in class when I…

Prices are best in class when I compared to other websites. But at payment page convenience fee was added approx 3k which is at higher side.

May 8, 2026
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Reply from EaseMyTrip

Dear Srinath,

We appreciate you taking the time to share your feedback with us. We understand your concern regarding the convenience fee shown at the payment stage.

As discussed during our telephonic conversation, we would like inform you that a convenience fee is applicable on flight bookings as it helps us provide end-to-end services, including multiple travel options, intelligent search features, and a smooth and secure booking experience.

However, we always strive to offer the most economical options to our customers. To help avoid this charge, you may use the promo code EMTNCF, which enables bookings without any convenience fee.

Additionally, upon reviewing your booking, we found that you had applied the promo code BOOKNOW, under which you received a discount of INR 8,000 on your booking.

We value your understanding and assure you that we remain committed to transparent pricing and providing the best possible fares.

Should you require any further assistance please free feel to reach out to us .

Rated 1 out of 5 stars

No greater advantages

No greater advantages. No greater discounts. No support at al. They will simply ask you to contact with booking agent or airlines

May 9, 2026
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Reply from EaseMyTrip

Dear Anjalidevi,

We would like to inform you that EaseMyTrip regularly provides a wide range of discounts and exclusive offers across various travel categories. You may view our latest deals here: https://www.easemytrip.com/deals.html

Upon reviewing your recent booking, we observed that the promo code BOOKNOW was applied successfully, resulting in a discount of INR 220 on your reservation. Please note that discounts and offers may vary depending on factors such as travel route, airline, dates of journey, and seat availability. Nevertheless, we consistently aim to offer the most competitive prices to our customers.

With regard to your concerns about support, we would like to assure you that customer satisfaction remains our highest priority. Our dedicated support team is available 24/7 to assist you with any queries or issues through multiple channels, including customer care calls and email support, ensuring prompt and convenient assistance.

Should you require any further assistance, please feel free to reach out to us.

Rated 5 out of 5 stars

5 star

very good and very reasonable rates

May 9, 2026
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Reply from EaseMyTrip

We're happy you had a very good experience and found our rates reasonable. We appreciate your positive feedback.

Rated 4 out of 5 stars

Booking process shall be user friendly

Booking process shall be user friendly. Free cancellation charges by easy trip shall be elaborated.
Thank you

May 9, 2026
EaseMyTrip logo

Reply from EaseMyTrip

Dear Bezawada,

Thank you for sharing your feedback with us. we continuously strive to make the booking process simple, smooth, and user-friendly for all our customers.

We would also like to clarify that the Free Cancellation service is an optional add-on facility offered to provide greater flexibility and convenience to travelers. The applicable terms, conditions, and charges related to this service are clearly mentioned during the booking process, prior to payment confirmation. These charges may vary depending on the airline, route, travel date.

Customers are advised to carefully review the cancellation policy and applicable charges displayed on the booking and payment page before completing the reservation. We remain committed to maintaining transparency and enhancing the overall customer experience.

Should you require any further clarification or assistance, please feel free to reach out to us.

Rated 2 out of 5 stars

Why there is No Space to put the…

Why there is No Space to put the Frequent Flyer Number while filling the Passenger Details??

May 10, 2026
EaseMyTrip logo

Reply from EaseMyTrip

Dear Anshoo,

As discussed, we would like to inform you that the concern regarding the unavailability of the field to enter the Frequent Flyer Number while filling in passenger details has been reviewed and has now been resolved.

Should you require any further assistance, please feel free to reach out to us.

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