easyMarkets Reviews 1,813

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the team's patience and ability to resolve issues effectively. The platform is often described as accessible and intuitive, making trading straightforward for users. However, some people were dissatisfied with certain aspects of the service and user experience. Some reviewers reported issues with website connectivity and platform functionality, including difficulties closing trades or accessing account features. There were also concerns about slow customer support responses in some instances, and a lack of clear communication regarding platform changes and account verification processes.

What people talk about most

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team for being... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the customer support, describing it... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the platform's ease of use,... See more

Staff

Clients share positive opinions on staff. Many customers praise the staff for being efficient, patient, and... See more

Website

Users describe ambiguous interactions with the website. Some customers praise the platform's intuitive design... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great assistance by the support team. Problem with access was resolved after an hour on the phone. The working of the MT4 and Standard platforms was confusing and convoluted.

Company replied

Rated 4 out of 5 stars

Trades have been made easy to execute and easy manageable. Secondly, I have met indicators that I have been looking for and lastly; the platform easily linkable with trading view.

Company replied

Rated 4 out of 5 stars

No concerns, recommend easymarkets to all of my friends But it's the 2nd time after many years when there are problems with the site connection

Company replied


Company details

  1. Investment Service
  2. Financial Consultant

Written by the company

easyMarkets is an online pioneer market maker established in 2001 initially under the trade name of “easy-forex”. We enable traders with access to global markets, with an easy simple platform and the financial instruments to trade the markets you want, including FX, CFDs and vanilla options. www.easy-markets.com/about


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easymarkets The Best Broker Out There!

Easymarkets is one of the most responsive, helpful and friendly brokers available. I have dealt with multiple other brokers and they were not as efficient as easymarkets. To anybody who would like to create a trading account, easymarkets is the fastest, easiest and most affordable option out there. I will most likely be a long customer of theirs!

March 17, 2025
Unprompted review
easyMarkets logo

Reply from easyMarkets

Thank you Jeff for your glowing review, we really appreciate you taking the time to leave such positive feedback.

Rated 5 out of 5 stars

Support is fantastic however...

Support is fantastic however...
my only problem with the broker is the slippage on MT platforms and their web platform being a pain to use. They also don't allow placement of pending orders such as buy stops or sell stops on trading view. SAD

February 5, 2025
Unprompted review
easyMarkets logo

Reply from easyMarkets

Thank you Rickert, we appreciate you taking the time to leave your feedback and this has been passed to the relevant teams.

Rated 5 out of 5 stars

Easy interface on web and also on app

Easy interface on web and also on app, fast answers from support team.

January 29, 2025
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Reply from easyMarkets

Thank you Tengiz, we're pleased to hear that you have had a positive experience with our support team and that you enjoy our website and App. Thank you for taking the time to leave your review, we really appreciate this.

Rated 5 out of 5 stars

Very helpful

January 21, 2025
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Reply from easyMarkets

Thank you Vito for your feedback, we're happy to hear you have had a positive experience with easyMarkets.

Rated 3 out of 5 stars

I like the way it shows day by day chart

I like the way it shows day by day chart

January 20, 2025
Unprompted review
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Reply from easyMarkets

Thank you Daniel for your feedback. If you require more information about our products, please come to LiveChat on easymarkets.com or send us an email to cs@easymarkets.com and we can arrange to contact you.

Rated 5 out of 5 stars

I have had a positive experience with Easymarkets

I have had a positive experience in setting up my trading account with Easymarkets, and I found that David my account manager very helpful in assisting me with my enquiries.

January 17, 2025
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Reply from easyMarkets

Thank you Mr.Francis, we really appreciate you taking the time to give us such positive feedback.

Rated 5 out of 5 stars

The agent really pays attention to a…

The agent really pays attention to a customer needs they is also provide top customer service

December 27, 2024
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Reply from easyMarkets

Thank you Tshiamo, it was a pleasure assisting you. We really appreciate you taking the time to leave your review.

Rated 3 out of 5 stars

Trust app

People can trust this app. Only issue is stop lose does not have available.

December 7, 2024
Unprompted review
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Reply from easyMarkets

Dear Virendra,

Thank you for your feedback. All our day trading products on the App have Stop Loss, further more this is guaranteed and is editable.

If you have any further questions or concerns, please feel free to reach out on live chat from our website or email cs@easymarkets.com.

Rated 5 out of 5 stars

The chat service is excellent

The chat service is excellent, quick. A trusted company with many years in the market. Excellent performance. The are always there to help you with your doubts and very quick with the withdrawals.

December 17, 2024
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Reply from easyMarkets

Thank you Natalia for such positive feedback. We strive to always improve our service and your kind words encourage us to continue this way. Thank you, we appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

Easy markets is the best broker…

Easy markets is the best broker trading with it was a good experience i made a lot of money thats why it was named easy markets. thank you easy markets

December 2, 2024
Unprompted review
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Reply from easyMarkets

Thank you Andziso, we're delighted to hear your experience is such a positive one. Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

The best brokers that i work with and very helpful

I must say from day one i received good support from my manager . Very friendly and supportive, sort my problems out very quickly. When i mail him a problem he respond quikly. Youre a star. Thanks

November 27, 2024
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Reply from easyMarkets

Thank you Johannes, this feedback makes our day. We appreciate you taking the time to comment on our services and we're so pleased to hear you say we are doing a good job.

Rated 5 out of 5 stars

Patience

I had a little challenge with my acount and the two people I met online, were soooo willing and well commited to help me go through every step towards a solution.. each one at own time , took time to push for a resolution and were so patient I could read that from their voices and how they were willing to wait... I love you guys , I love your company..

November 19, 2024
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Reply from easyMarkets

Dear Mshengu Tshabalala, we are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us, and we are so glad that you are happy with our services, your glowing review is music to our ears.

Rated 2 out of 5 stars

live chat for support is not working

live chat for support is not working, tried using a different browser but it still doesnt work, the chat dialog keeps loading. i am trying to get help from an agent but i cant..

October 21, 2024
Unprompted review
easyMarkets logo

Reply from easyMarkets

Hi there Bryan, thank you for reaching out to us. We're sorry you are having problems contacting our support channels. The Livechat has been checked and is functioning well. Please be advised you can also contact us via WhatsApp on +357 99 875 998 or Facebook Messenger, look for easyMarkets. . You can also leave a call back request and we will phone you. All these functions are available on our website. We hope to speak to you soon or please send us an email to cs@easymarkets.com giving us a time and date when it would be suitable to contact you directly.

Rated 5 out of 5 stars

Had technical issues

Had technical issues, reached for support. Support solved my issues in a matter of seconds. Very accurate, patient, kind service providers.

October 14, 2024
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Reply from easyMarkets

Thank you Nerijus, we're glad we could help solve your issues.

Rated 5 out of 5 stars

Wasihun tsga

Im Ethiopian

October 8, 2024
Unprompted review
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Reply from easyMarkets

Welcome to easyMarkets Washun. If you require any assistance please don't hesitate to drop us an email to cs@easymarkets.com or come to chat on our website www.easymarkets.com

Rated 5 out of 5 stars

They provide outstanding services and…

They provide outstanding services and care for customer satisfaction

September 26, 2024
easyMarkets logo

Reply from easyMarkets

Dear Yazan Amira, thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!  

Rated 1 out of 5 stars

Scammers

When you have great oppurtunity to do a great trade I can't log in anymore. And it's not the first time this happens. They are preventing you for doing trades where you can make lots of money. Would not recommend trading with them.

September 19, 2024
Unprompted review
easyMarkets logo

Reply from easyMarkets

Thank you for your feedback Sranang, unfortunately we are unable to locate an account with us. Please come to our livechat or email us a cs@easymarkets.com to so we can get more details from you.

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