easyMarkets Reviews 1,812

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the team's patience and ability to resolve issues effectively. The platform is often described as accessible and intuitive, making trading straightforward for users. However, some people were dissatisfied with certain aspects of the service and user experience. Some reviewers reported issues with website connectivity and platform functionality, including difficulties closing trades or accessing account features. There were also concerns about slow customer support responses in some instances, and a lack of clear communication regarding platform changes and account verification processes.

What people talk about most

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team for being... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the customer support, describing it... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the platform's ease of use,... See more

Staff

Clients share positive opinions on staff. Many customers praise the staff for being efficient, patient, and... See more

Website

Users describe ambiguous interactions with the website. Some customers praise the platform's intuitive design... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great assistance by the support team. Problem with access was resolved after an hour on the phone. The working of the MT4 and Standard platforms was confusing and convoluted.

Company replied

Rated 4 out of 5 stars

Trades have been made easy to execute and easy manageable. Secondly, I have met indicators that I have been looking for and lastly; the platform easily linkable with trading view.

Company replied

Rated 4 out of 5 stars

No concerns, recommend easymarkets to all of my friends But it's the 2nd time after many years when there are problems with the site connection

Company replied


Company details

  1. Investment Service
  2. Financial Consultant

Written by the company

easyMarkets is an online pioneer market maker established in 2001 initially under the trade name of “easy-forex”. We enable traders with access to global markets, with an easy simple platform and the financial instruments to trade the markets you want, including FX, CFDs and vanilla options. www.easy-markets.com/about


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

HAD AN ISSUE BUT IT WAS A MISUNDERSTANDING THAT HAS BEEN PROMPTLY RESOLVED

I had a withdrawal issue as of 6th May but due to some misunderstanding, I wrongly accused them of holding my withdrawal.
Now, however, on 8th May, after their public holiday. The main staffs are back and my issue was promptly given the attention it deserved.

I highly recommend if you have any issues with the broker, contact the support team and they will promptly work to clear any confusion and resolve the issue abruptly. I have used this broker for more than 2 years and I strongly recommend them. Thanks.

May 6, 2024
Unprompted review
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Reply from easyMarkets

Thank you for your understanding in this matter and we are pleased to hear that your issue has been resolved.

Rated 5 out of 5 stars

Easymarket is easy to use and it is…

Easymarket is easy to use and it is great and their services are very good easy deposit. It's easy for beginners also.

May 2, 2024
Unprompted review
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Reply from easyMarkets

Dear Labianglin Thangkiew, we are delighted to hear about your positive experience with easyMarkets. Your feedback is important to us, and we are so glad that you are happy with our services, your glowing review is music to our ears.

Rated 5 out of 5 stars

Trabielse

Trabielse
Very helful

April 30, 2024
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Reply from easyMarkets

Dear Anmol Singh, thank you for your feedback. Your kind words mean a lot to us. It inspires us to keep improving our services.

Rated 5 out of 5 stars

great experience

So far I had a good experience registered a new account and funding it was easy simple

April 15, 2024
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Reply from easyMarkets

Thank you Rafik for your feedback. We are very happy you have had a great experience with us and we look forward to working with you further.

Rated 5 out of 5 stars

Helpful customers service

Helpful customers service, and more professional, i recommend this company

April 16, 2024
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Reply from easyMarkets

Dear Ehab Fadloun, we value your kind words! Feel free to provide feedback whenever you want – we are always happy to hear from you.

Rated 5 out of 5 stars

Very honest ,and friendly

I'm very happy with the customer service

April 16, 2024
Unprompted review
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Reply from easyMarkets

Dear Gerald Arambic, thank you so much for taking the time to leave your feedback. We are excited to continue exceeding your expectations.

Rated 5 out of 5 stars

Very quick response via whatsapp.

April 2, 2024
Unprompted review
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Reply from easyMarkets

Thank you Suthasan for your positive feedback. We always try to help our clients in the fastest and most efficient way to ensure their trading experiences with easyMarkets.com are smooth and positive ones.

Rated 5 out of 5 stars

GOOD BROKER

I traded swiss interest rate on this broker on 21st March 2024. Which successfully went in my favor and withdrew the funds through Skrill which I initially deposited with. Received the withdraw without issues. Client Relationship Manager was very efficient to communicate and made sure i received my funds.

March 21, 2024
Unprompted review
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Reply from easyMarkets

Hi Ben, thank you for your feed back. We are pleased you received good service from your Client Relationship Manager and that your funds were received in your Skrill in good time.

Rated 5 out of 5 stars

ITS A UNIQUE BROKER THAT I KNWE IT IN…

ITS A UNIQUE BROKER THAT I KNWE IT IN MY LIFE, REALLY DONT GO ANYWHERE ELSE, EASYMARKETS THE BEST BROKER IN THE WHOLE WORLD I TRADED WITH THEM SINCE 2004 THATS MEANS 20 YEARS AND I STILL WITH THEM, EASYMARKETS ITS THE REAL BROKER AND YOU CANT FIND ANY BROKER LIKE THEM, ESPECIALLY MY MANGER AHMED SHAMIEH HE'S THE VERY INTELLIGENT AND I ADVISE ALL PEOPLE TO GO TRADE WITH HIM, REALLY EASYMARKETS MAKE ME SO HAPPY WHEN I TRADED WITH THEM BECAUSE ITS NOT SCAM OR STOLEN OUR MONEY LIKE ORHER COMPANY AND BROKER, EASYMARKETS ONE AND ONLY IN THE WORLD

WITH MY WARM WISHES TO ALL TRADERS,
SARI ALYOUSEF

January 15, 2024
Unprompted review
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Reply from easyMarkets

Dear SARI ALYOUSEF, thank you for taking the time to leave such a positive review! We are so pleased to hear that you have had a great experience with easyMarkets and we value your feedback - you made our day!  

Rated 1 out of 5 stars

Scammers

Scammers, took my $800 and closed account. Support and other departament just ignored. Soon i make campaign to share all info.

March 4, 2024
Unprompted review
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Reply from easyMarkets

Hi Fahimrdxd, we're sorry you still feel this way after the outcome of the investigation has been communicated to you by the official channels.

Rated 1 out of 5 stars

It's very helpful and very quick to…

It's very helpful and very quick to solve the problem

March 7, 2024
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Reply from easyMarkets

Thank you Thadiso for your feedback which we really appreciate. If we can be of further assistance please do not hesitate to come back to us via your account manager, email or livechat.

Rated 5 out of 5 stars

Great service

Personally, my experience so far has been extremely great. I had some issues registering and one of your staff, Mr David was very helpful and professional in his approach. It made me rate this company well for his prompt response to my inquiries. His customer service and maturity stand him out. He made me decide to finally do business with Easymarket. He is professional to the core judging by how he handled his work and customers. I have this confidence that whenever I need help, I can always contact Mr David to help out which boosted my confidence in this company. So far the platform has been good. Trading has been great, with no hitches, easy login, and out, and easy trade. Everything sooooo great.

February 26, 2024
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Reply from easyMarkets

Thank you Mr. Abimbola. Your kind words mean a lot to us and we're glad you are pleased with the level of service you have received.

Rated 1 out of 5 stars

A total scam casino that is ruled by…

A total scam casino that is ruled by shady ppl. If you profit you are kicked out of the broker.
After 1 year I tried to open a new account and they simply verified the account and then closed it without notice. This is a shady business!

March 13, 2023
Unprompted review
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Reply from easyMarkets

Thank you Mr. Viegas for reaching out to our request for more information. On checking your account, it has been established that the account was closed as per our KYC procedures. You are required to verify your trading account with 15 days from your registration. Your account was closed because you had provided invalid details and therefore, your account verification could not be completed.

Rated 1 out of 5 stars

Account Blocked (Account Closed)

This "Easymarkets.com" platform deserves only one star because they are cheating to the customer and reserving all the funds for their own use in case of user deposit before verifying .

I have completed all the necessary process and then it reached 80% after call verification. Then they said I will shortly informed in coming 1 working days or with8n 24 hours and after a few hours I started checking my account to make deposit but while entering my email and password for login, it shows me your account closed, I was shocked and i asked customer care but they told me it was not meeting the requirement of verification process, finally also sends detailed review of my account that which of the things not meet for the verification, I want to know through email attaching citizenship document and rental agreement letter, but there is no reply to me. Total disappointing.

February 22, 2024
Unprompted review
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Reply from easyMarkets

Hi Mr. Man, due to the sensitivity of this case, we are responding privately to you.

Rated 5 out of 5 stars

Anything that collaborates with Real…

Anything that collaborates with Real Madrid must be genuine, if you look at how successful the club is and where the club is heading towards infinite success. I advice admirers and even the ones that did not want to trade to quickly register and start benefiting for lifetime.

January 26, 2024
Unprompted review
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Reply from easyMarkets

Thank you Farouk, this is indeed high praise and we thank you for taking the time to leave this fantastic review.

Rated 5 out of 5 stars

Good customer service

RafealE, you are the best my brother ❤

February 16, 2024
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Reply from easyMarkets

Dear Modise, thank you for leaving us a five start review. You made our day!

Rated 5 out of 5 stars

Very nice app

February 2, 2024
Unprompted review
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Reply from easyMarkets

Thank you ABISHEK, we really appreciate you taking the time to leave your comments. We are glad the app is meeting your needs.

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