eBay Reviews 4,446

I’ve been on eBay for 25 years as both a buyer and a seller, but the platform has undergone radical changes for the worse. Every 2–5 months, the terms and conditions are constantly being updated without providing a summary of the changes, and I certainly can’t be expected to read through all the pages just to figure out where the catch is.
Its strong point used to be the online auction and the chance to sell second-hand and vintage items, but now it’s saturated with pseudo-sellers engaged in dropshipping from China (with long delivery times) or buying in small quantities from China and reselling at 400–600% mark-ups to unsuspecting buyers.
The Chinese market, with its rock-bottom prices, often results in receiving items that are NOT durable, yet at the same time they devalue vintage ‘Made in Italy’ items that are still in excellent condition after years.
EBAY IS NOW DEAD AND BURIED!!!

I purchased a handbrake control unit for my Land Rover Discovery which arrived on 09/12/25. Unfortunately, the control unit emits a slow signal, causing communication problems with the ABS. Therefore, the orange brake system fault warning light comes on the car's dashboard. I reported the problem to the seller on 28/23/26 but I still haven't had any response.

what a joke of a platform. How in the world are these people still allowed to do business. The amount of fraud and many other violations run rampid thru this site.
I have never delt with a dumber set of people ever in my life. This is what they call customer service? Whoever is the leader of these incompetent customer service idiots, needs to be fired.
I have found away to bypass their arbitration crap, and now that crimes have been committed, I can bring the feds in.
EBAY WILL BE NOMORE IN THE NEXT 5 YEARS. Allowing people to get ripped off onj your site will come back to bite you.
I feel sorry for your building and employees in san jose california.
ENJOY THE FEDS KICKING DOWN YOUR DOOR.

I have a 10 years ebay experience. 600 transactions and 100% positiv feedback. As a buyer it is ok, but as a seller is a nightmare.

Ebay customer service is a joke. You call them and they just open a case, fill in your request an they do not solve anything. you get then a standard message which do not answer your questions. It is hopeless. They are all clerks doing nothing. It tretas sellers very bad and play with their money. Commisions are very high and service very bad. Not a good combination. Sell somewehre else.

Don't trust ebay 1 bit I hope they go bust ripping folk off all they doing your better shopping at Amazon good returns policy etc plus AVIOD EVRI BIGGEST LYING SWINES GOING

I am extremely disappointed with eBay’s lack of oversight regarding consumer safety. I recently purchased 4 bottles of Clinique Dramatically Different Moisturizing Lotion for €75.11, only to receive products that were completely unusable.
​Upon checking the batch code (A19), I discovered these bottles were manufactured in January 2019. They are over 7 years old! The lotion has a foul, rancid smell, indicating the ingredients have degraded and spoiled.
​Selling expired, spoiled cosmetics is not only a violation of eBay’s own "Health and Beauty" policies, but it also borders on illegal under California and US consumer protection laws regarding the sale of adulterated goods. Despite reporting this, eBay has done nothing to penalize the seller or prevent them from offloading hazardous, decade-old stock onto unsuspecting customers.
​If you value your skin or your money, stay away. eBay is clearly choosing seller fees over buyer safety.

They have suspended my account while I was changing my passkeys and 2FA and I can't bring it back now. The only way to reach them is through their stupid AI that can do nothing. And now I can't access the website with no solution!

Have not got paid for a month they are holding my money in their account for no reason

Very bad company very bad costumer service very bad behaviour and they don’t care about customers only their money if you lis to me just avoid eBay much better amazon whatever problem you have is your fault or not eBay doesn’t care worst online shop ever

Ebay have advised that a product listed as a glucose monitor that cannot measure Glucose does not contravene EBay policy. The product seller has advised despite its description it does not measure Glucose. Apparently EBay are happy for product descriptions to be blatantly untrue. Now we all know EBay is not a safe reliable trading place

eBay customer support is complete idiots. They blocked my selling account because of some new nonsense metrics called BBE policy. What does it matter that I have 100% pozitive customer reviews as a seller and eBay itself says I am an "above standard" seller. They blocked my account, delisted my products and froze my money that I was supposed to receive from the sale. They destroyed my business and stole all my money!!! And all this before Christmas. I am really in a desperate situation now. In fact, I am even worse off than before selling on eBay because I bought a lot of products and invested a lot of money, time and lost everything. Never sell through this selling platform unless you want to end up like me.

Ebay feedback policy is not worth any trust what so ever don't bother with it

eBay feels like a platform stuck in the 90s, and their tracking system is a joke. I paid $40 for shipping on a package that just arrived at a pickup point after 2 months!!! eBay marked it as “delivered” the moment it got there - even though I haven’t received it yet. Another package showed as delivered... in a completely different country.

Sellers are often unresponsive, returns are a headache, and fake or useless tracking info is everywhere. Their support can be decent at times, which is more than I can say for some other sites, but overall it’s a frustrating experience. If you want a smooth, trustworthy shopping experience, eBay is not it. I’m done wasting my time and money here.

Its a joke, I was going to buy a coffee mug, about 20-30nzd by the time I went to check out shipping made it $78
For a coffee mug. Won't even look at ebay anymore

This site needs to be shut down. First time and last time ordering anything from this site. I found an item for a decent price and all of the reviews about the seller and service were mostly positive reviews. I waited a couple of days waiting for shipping confirmation and after 2 days I was sent an email saying the order was cancelled by the buyer. I never cancelled the order and that is a complete lie. I did a little bit of investigating without contacting the seller and read where it is considered unethical for a seller to lie about reason of cancellation and if reported then the seller would be removed from the site. I seriously doubt that's going to happen. They are going to continue to play mind games with their customers and be misleading. Luckily a refund was issued immediately but I will not chance it again. Always remember you can open a dispute through your bank or BBB when these predators take your money and don't refund it.

Order never arrived and I have video proof that nothing was delivered.The seller virtually called me a liar and stated that it was delivered.Ebay refuse to give me a refund and say the case is closed.

eBay helped me not get a return swap scam , thank you eBay , and I believe it to be th AI that spots it.

I already had serious problems with ebay in the past but that's the last time I deal with them. I wanted to return an item that was very poor quality, I could not do it because the customer service was so slow that it took them more that the 14 statutory days for return. Shambolic. There are so many places nowadays to buy and sell that the world can easily do without them.

Tell people to come off eBay I was hacked my account for goods I didn't order they frauded my signature but I have tried to get my money they won't help.Been to the bank they can't do anything

Fees - makes no odds who you charge fees from. I’ve reduced my prices.
Postage - now I have to drive to drop off parcels because eBay decides who I send my parcel with. Up until recently, I could arrange for Royal Mail or Evri to collect them from my home. It was easy but you’ve made it really annnoying. It’s likely I’ll stop selling on eBay for this reason.