Inactive accountReviews 

By far the worst delivery service I’ve ever used. I shipped three packages with them, two of which arrived damaged.

After providing extensive proof that my items were properly packaged and that the only way they could’ve been damaged was during transportation, Ecoparcel still denied both claims with BS excuses.

Do NOT use this company. I’ll say it now and I’ll repeat it again at any chance I can.

Just a SCAM, I paid, nobody came to pick up my boxes, so I cancelled they kept part of the money. just a SCAM

This company is a JOKE! DON'T BOOK with THEM!

Terrible!!!! Stay away. I sent 9 packages, and only 2 of them arrived after more than 10 days (it says 3-5 days delivery). I have no clue what is happening to the rest of the packages. Their customer services just tells me they do not have more information at the moment. Rot in hell honestly

The parcel was delivered in very good conditions, there were no unpleasant surprises and the drivers were very polite.
The delivery time was the one specified when I arranged for the delivery.
I'll definitely use this company again!

DO NOT USE. Still 7 working days delivery delay and not 1 person to actually speak to. Everything is on tickets and staff don't respond. There is no actual tracking of your parcel, you are reliant on people telling you where the parcel is currently at, BUT they dont answer you! AVOID AVOID AVOID

This is absolute SCAM. Had to send the package from Netherland to Latvia. Extra to that was purchased the flexible cancelation. Delivery was canceled by personal reasons. Requested the refund, the money ended up frozen in the companys website, with no options to withdraw them. 150 euros is witheld for "future use" if I not use them in 6 months they gonna dissapear. Nice terms and conducts, absolut fraudulent company. Customer service confirmed that is not possible to withdraw the money to back to card. Avoid this company like the plague. On their website there is fake trustpilot plugin with fake reviews, watch out for it.

We’re still waiting for resolution on Ticket #162992. Your courier never showed up on the confirmed collection date (Oct 24), then tried to collect on a day we said we were unavailable. Now we’re being told to pay again to rebook?
We requested a Wednesday collection and that was ignored.
This was not our fault and it is unacceptable to be penalized.
We are formally requesting a free rebooking for Wednesday. Please escalate this to a senior agent and resolve it immediately.

I ordered a parcel from Bulgaria to Greece and told them I need pickup from 9am to 1pm. They made on try to pickup on 16:30PM and then they cancelled my order. Did not respond to any of my messages through support.
Even if they are cheap I will not buy from them again. EVER.

Worst service - total scam. No one came on nominated day and as I was going on holiday the next day, I decided to drop off at nearest GLS drop off point. The bar code and reference number were not recognised by they staff. Sent a message ecoparcel and asked them to cancel and refund since no one came on the nominated day. Had a message 4 days later that someone was coming to collect the parcel. I said no, no one there, cancel and full refund. Apparently I was not entitled to a full refund since I did not pay for flexible cancellation and I would be refunded minus 6 euros. I was actually refunded minus 10 euros. Total scam, zero customer service. AVOID

very bad experience! paid for a specific day to pick up. took off at work to wait for them. no one showed up and then I see that they changed the date, and they didn't even inform me. I couldn't be home that date. they said they would contact me, NO ONE did. online help is terrible! I think it's a waste of money, it's terrible!

We hired Ecoparcel’s shipping service on August 12 to send a 20-kilo package to Spain, along with their protection and insurance service. The estimated delivery time was one week, but when that time passed, the tracking still showed the package as merely “collected”, with no further updates.

The company never contacted us, so we had to reach out ourselves through their chatbot, since they don’t provide any customer service phone number. We were told they didn’t know what had happened, had no record of the package, and that no progress had been made. Later, they informed us that the shipment had been “officially lost” and that they had nine days to try to locate it.

We sent all the requested information and photos, but after those nine days, they simply told us the package was considered lost, that they wouldn’t do anything else, and that we wouldn’t be refunded, claiming the package wasn’t wrapped in cardboard.

The parcel contained items of significant financial and sentimental value, including a reflex camera worth over €500, among other personal belongings. Ecoparcel completely washed their hands of the matter, stopped responding, and offered no solution whatsoever.

In summary, it was an awful service — the worst experience I’ve ever had with a shipping company. Zero communication, zero accountability, and zero empathy. I would never use Ecoparcel again and strongly advise others to stay away.

Terrible experience – I will never use Ecoparcel again
I tried to send 10 packages from Italy to Bulgaria. The pickup was scheduled for a specific day, and I stayed home from 8:00 AM to 8:00 PM. No one showed up. The pickup was rescheduled for the next day—again, I waited all day, and again, nothing happened. On the third day, the same story: no pickup, no communication.
There is no way to call anyone. The only “support” is an AI chatbot that gives generic, useless responses. There’s no email address to reach a real person. You can cancel the booking on their website, but if you do it yourself, they won’t refund you—or only partially.
In the end, I had to dispute the charge with my credit card company to get my money back. It was a frustrating and exhausting process.
I would never recommend this company to anyone. Completely unreliable and impossible to deal with.

AVOID AVOID AVOID
A booked shipment wasn't collected.
That in itself was not the issue.
Ecoparcel support is terrible. They have a basic AI agent answering your questions and their actual agents won't speak to you at all. They let the collection lapse so they could claim €5 for a rebooking. Then charge €6 to cancel when that doesn't suit. They are the perfect example of a fly-by-night online company. save your money and use someone else

Ecoparcel are thieves!
I booked a shipment with them from Greece to France. I paid them for the service. I waited for them on the scheduled pickup day but they never appeared or called. That sent me an email saying that they couldn’t pickup the item. I replied to the email but my reply bounced back. I looked for a phone number or email address to contact them, but there is none. I followed their instructions on the “help” menu but it led to a dead end.

⚠️ Customer Warning / Feedback

I’ve had an unresolved issue with my booking for over a week now. Despite multiple messages, there has been no reply from the support team. My ticket was closed without resolution, and I am unable to open a new one or reach anyone for assistance.

This lack of response and transparency raises serious concerns about the organization’s reliability and legitimacy. I strongly advise others to exercise caution before making any bookings or payments until customer support becomes reachable and accountable.

Parcel was never collected. Scam company

the service is good and at a competitive price. I only have one suggestion to improve that is being more communicative and clear on the tracking of the package. on the webite I was only able to see that "it was in transit" but i couldn't see at which point of its journey it was.

They leave the parcel too far from the apartment door . Why