I ordered two difficult-to-source ECC SODIMMs for my Lenovo server from ECPROF. They were sent promptly, well packaged and at a reasonable price. Thanks!
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Review summary
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I recently purchased an Akasa Turing FX case from ecprof.com. This item was delivered to me on the 7th day following my payment as told. Well done!
Company replied
Second time I've purchased ECC RAM modules from ECPROF. Their prices are very reasonable and they carry these admittedly exotic components you can't get on more mainstream outfits like Amazon or Scan.... See more
Quick despatch of a product I couldn’t find anywhere else. Took care to ensure I knew it was ‘no return’.
Company details
Information provided by various external sources
Eccentric Professionals Limited (ECPROF) is one of UK’s top independent distributor for IT hardware, computer related and electronic products, and provides cutting edge technology solutions to multi-faceted industries in the government and public sector. ECPROF is operating in United Kingdom along with providing its services all over Europe. Equipped with a vast amount of experience and a portfolio in excess of 40,000 IT products from all the principal manufacturers, ECPROF is an independent distributor. This allows ECPROF to be able to provide the best pricing and delivery mechanisms for private businesses and public sector companies all over Europe. ECPROF’s Dedicated Customer Services and Sales Team are our core assets. Our Support team is present round the clock to provide our valued clientele with expert IT advice to maximize the performance outcomes and minimize the costs in a most cost-effective manner. Working with ECPROF ensures that you receive your IT products on time, even in emergency down-times and performance impacting critical scenarios. Our valued clients have informed us that this has greatly assisted them in making available scarce internal company resources and has allowed them to focus on core business interests. Along with ECPROF’s wide-ranging product portfolio, ECPROF has dedicated Sales professionals available who specialize in providing the most efficient and cost effective solutions to Academic, Healthcare and Governmental organizations. This specialization assures our clients that we will always be able to assist them in identifying the best solutions for their IT requirements. ECPROF's business philosophy is not restricted to simply the order stage. ECPROF realize that pre-sales and post-sales support is just as important to clients as placing an order. Therefore pre and post-sales support is an important component of ECPROF's business strategy, making us push the boundaries to exceed our customers’ expectations on every order.
Contact info
Unit 8, Dock Office, Surrey Quays Road, SE16 2XU, London, United Kingdom
- 0118 370 2220
- sales@ecprof.com
- ecprof.com
4.1
Great
591 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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Good and fast customer support
December 4, 2023
Reply from ECPROF
Hi Asad,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at ECPROF.
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What a delight to have these guys on…
What a delight to have these guys on your side when searching for needed parts..Great work team ..
November 1, 2023
Unprompted review
Reply from ECPROF
Your kind words about our services are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Regards,
Team ECPROF
was showing stock and when placed the…
was showing stock and when placed the order they told me no stock and have to cancel the order, what a waste of time. dont advertise if you dont have the item.
November 20, 2023
Delivery cost high and late.
Delivery cost came in way too high.
Delivery lead time was not as advertised so had to buy elsewhere in order to hit the instal schedule.
Cancelled order on the phone but screen still arrived - even later than the already late delivery date. So now i have a screen i cant use !
November 6, 2023
Reply from ECPROF
Thank you for bringing this to our attention. We're sorry you had a bad experience .We understand your disappointment with us and agree that this is not acceptable.
If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation.
We are sorry this happened and look forward to speaking with you.
Regards,
Team ECPROF
Wonderful Prices
Wonderful Prices, Service, REAL people on the phone, rapid email responses and above all, next day service. ABSOLUTELY 100% EXCELLENT. Thanks ever so much. Will use again and again from here on in!
November 10, 2023
Unprompted review
Reply from ECPROF
Thanks so much for taking the time to leave a review about our services. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you. Thanks for choosing to shop with us!
Regards,
Team ECPROF
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Reply from ECPROF
Your kind words about our services are really appreciated. We've passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thanks for choosing us!
Regards,
Team ECPROF
Good value and excellent customer…
Good value and excellent customer service
October 26, 2023
Unprompted review
Reply from ECPROF
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Regards,
Team ECPROF
Quick and easy order process
November 2, 2023
Reply from ECPROF
We are incredibly grateful that you took the time out to leave us a 5-Star review. We are thrilled that you enjoyed your experience. Thanks for choosing us!
Regards,
Team ECPROF
Suppied on time as promised
October 25, 2023
Unprompted review
Reply from ECPROF
Your kind words about our services are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Regards,
Team ECPROF
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Avoid this company like the plague!!!!
Avoid this company like the plague!!!!
Ordered a Unifi Dream Router from ECPROF and at every step I have had no end of issues with this company.
1.) Ordering item, said it was in stock and delivery 2 -3 days
I ordered from this company as my original router had died and needed a replacement quickly.
8 days later parcel arrived.
2.) RMA item
Product I bought was faulty and had to RMA the product.
Tried to do directly with Ubiquity but as ECPROF is NOT an official reseller I could not return via the official channel.
So had to RMA the item through ECPROF which I had to pay the delivery and send it to their distributor.
Waited over a month and ECPROF could not proivde me any updates or timescales within that time as to what the hell was happening with my Router and when i would receive a replacement.
I had to chase weekly and got the same cut and paste response from them each week with no update as to when my router would be returned.
In the end took it into my own hands and called the distributor who within a few days refunded ECPROF.
3.) Refund item
Waited 7 days for the refund, had to chase multiple times.
They refunded me through Paypal as this was how I originally bought the item. However the way they refunded me resulted in me being charged a fee so did not get the full amount.
So not only was I without my router for over a month I am also now out of pocket for both the full refund amount and costs of sending a fault item back.
In the end I had to buy another router this time from an official reseller NetXL who delivered on time and at a decent price.
ECPROF is an absolutely dreadful company avoid at all costs. Be warned!!!
October 19, 2023
Unprompted review
Reply from ECPROF
Thank you for bringing this to our attention. We're sorry you had a bad experience.
However, We strive to create an experience where customers can enjoy our services so we apologize if we missed the mark here. As this is not typical of our business, we would like to mention here that at time there are few uncontrollable factors which resulted in poor experience. We do everything we can – from replacement to refund of amount, communication regarding delays and revised timelines etc. – so these situations don’t happen too often, but when they do, it’s frustrating for everyone involved, including both customers and providers alike.
We hope you’ll give us another chance in the future!
Regards,
Team ECPROF
Not restricted to German
The phone is on the face of it a 'German' device. However in conjunction with a Fritz Router, and an active internet connection (mine was not so when I got the phone) it updates itself through the router, AND takes the language of the router, which was set to English.
The FritzFon X6 is all bells and whistles. Fully functional but I have yet to set up it's features.
October 3, 2023
Reply from ECPROF
We are incredibly grateful that you took the time out to leave us a 5-Star review. We are thrilled that you enjoyed your experience. Thanks for choosing us!
Regards,
Team ECPROF
Good service, will use again.
Best price I could find online and quick delivery. Couldn't have asked for more.
October 11, 2023
Unprompted review
Reply from ECPROF
Your kind words about our services are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Regards,
Team ECPROF
Great price
Delivered in good time. Product exactly what i wanted and very good price.
October 5, 2023
Reply from ECPROF
Your kind words about our services are really appreciated. Thank you for taking the time to provide us with valuable feedback. Thanks for choosing us and we can't wait to see you again!
Regards,
Team ECPROF
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Reply from ECPROF
Your kind words about our services are really appreciated. We've passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thanks for choosing us!
Regards,
Team ECPROF
Prompt delivery
Prompt delivery. Great items. Only half of the order wasn't available, got partial refund.
October 3, 2023
Reply from ECPROF
We are incredibly grateful that you took the time out to leave us a 5-Star review. We are thrilled that you enjoyed your experience. Thanks for choosing us!
Regards,
Team ECPROF
Reply from ECPROF
Your kind words about our services are really appreciated. We've passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thanks for choosing us!
Regards,
Team ECPROF
All good but confusing e-mails.
All good with express delivery even faster than expected. I found some e-mail communications confusing, though.
October 3, 2023
Reply from ECPROF
Your kind words about our services are really appreciated. Thank you for taking the time to provide us with valuable feedback. We’ve passed your comments on to our team with reference to emails . Thank you once again for reaching out to us with your feedback.
Regards,
Team ECPROF
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Excellent price
Excellent price, very speedy delivery. Happy customer
October 2, 2023
Unprompted review
Reply from ECPROF
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
Regards,
Team ECPROF
Extortionate & slow shipping, inflexible on customer collections
Attempted to purchase a £20 item, however the only shipping options presented to customers were both extortionate £10 and very slow indeed (5 to 7 days)
Upon enquiry the Company were not prepared to offer a customer collection alternative
Update 02/10/2023
========================================
Information supplied to ECPROF.com that No order number is available as no order was placed for the reasons outlined within the submitted review.
Fiona in your Customer Services department was contacted re this issue around midday on the 2nd October, they will have all of the necessary information to help you consider any changes to the customer experience.
October 2, 2023
Unprompted review
Reply from ECPROF
Thank you for leaving your feedback. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case.
We're sorry for the inconvenience, and we'll do necessary rectifications to improve customer experience.
Regards,
Team ECPROF
Fast delivery and item was exactly what…
Fast delivery and item was exactly what we were looking for. Excellent service
September 26, 2023
Unprompted review
Reply from ECPROF
Your kind words about our services are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
Regards,
Team ECPROF
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