Edelweiss Air 

In general the flight was without any delays so that was the good part.
We had a flight of 5 hours so I was shocked to find out that the plane was very old (+30Y) and not refurb on the inside. The seats were small old and hard making the seats of a European Ryanair plane look luxury VIP class. How can you insert such an airplane on that route? It would perhaps make maybe sense for 1H flights but not from Zurich to Hurghada Egypt.
Also the flight crew was not that friendly and only offered one cup of water during the whole flight.

Our direct flight was canceled from CUN to ZRH and the alternative flight was scheduled with TAP Air Portugal with a transit. We had to stay one more night and normally the airline has to cover all the costs, which they did not refund fully. They never showed us how they calculated the refunded amount and compensation, which we demanded, for the delay was never given. Because of this delay, I had to spend my birthday in the air. Edelweiss Air does not care about customers and their emotional well-being.

I bought a ticket with Lufthansa, not knowing that it was operated by Edelweiss. The route was Cartagena, Colombia to Lisbon Portugal via Zurich Switzerland. Then I was emailed by “Swiss Air” the day of the flight to let me know the flight was cancelled. Since then it has been impossible to get a refund for the flight ticket even though it was cancelled by the airline on the day of departure (which according to EU regulations is a simple case - airline should refund promptly). Instead Swiss Airlines customer service passed me onto Edelweiss Customer service who then passed me onto Lufthansa customer service, who then passed me back to Swiss Airlines!! These airlines are all connected (according to what I can gather online Swiss and Edelweiss are sister companies and subsidiaries of Lufthansa) and it seems they are avoiding their legal responsibilities and basic customer service by passing between each other. Looking online I see other customers have had similar experiences with these airlines which makes me wonder if this complexity (whereby multiple connected airlines can confuse the customer regarding who has legal responsibility) is part of the group’s operating strategy. I will avoid all three airlines in future and think these airline operating practices need to be investigated.

Horrible experience - Worst transatlantic company - worst flight I had - and travelled so many times. In Economy the seats are comparable with a really low cost european company, but you're travelling long haul - tiny tiny seats both on width and leg space- poor selection of entertainment on board and what can I say about food? It was disgusting- preferred on the way back to buy pizza and eat it on board. I couldnt touch the breakfast - and on the way to Puerto Plata I got sick from the food/ stuck with eating bread and butter. The flight to DR (Puerto Plata) from copenhagen had a layover in zurich airport. Also on the short haul no compliemnatry tea or coffee - just plain water in tiny bottles. I would not recommend this company to even travel for 1 h, worst ever service and rude staff as well. (afer travelling for 18 hours they made us sit with the big backpacks on the knees - instead of tagging the trollers and marking them as checked in luggage at boarding). AWFUL overall experience

Great flight from the Maldives to Switzerland. They served so many non-alcoholic drinks, so I didn't even need my waterbottle I've brought on the plane. Usually I stay thirsty because they don't show up to often when I fly with other airlines. But not with Edelweiss. Friendly staff, good food, entertainment system worked with great movies. I finally had the chance to watch Oppenheimer.

my Flight from Barcelona to Zürich was great.

Worst airline ever!! Will never use them again. Our flight was delayed by 5 hours because of a mechanical problem. We missed our connecting flight and they lost our luggage in the process! Claims for compensation for delay and refund of underwear and toiletries bought were both declined

This is the worst company I have encountered in my life, a delayed flight. After boarding the plane was broken and we had to wait over 3 hours, now that I am asking for a refund they are saying we were late due to weather conditions. So dishonest it is a joke.

Flight: ZRH - Cancun (12 hrs / 10 hrs back), Business Class

Summary: money to comfort value is poor!

Economy Confort is a rip off. The seat are tiny & really hard. In flight entertainment crashed twice. BusinessClass is better, but compared to like KLM still poor. Both flights have been quite expensive as well, so I will avoid Edelweiss Air if possible in the future.

The lounge in Cancun... common

I had a very pleasant flight from Zurich to Cape Town. The service level even before the flight was excellent, as well as the service on board and the punctuality of the flight. This was my first experience with Edelweiss. I am very demanding when I travel. I can say that they are Great !!!! Thanks

To say I am disgusted by the way Edelweiss air handled the consequences of our delayed flight (LX406) from Cape Town to Zurich, is an understatement.

Staff on board the flight couldn't give information of where to go on arrival or which connecting flights had been canceled. When we disembarked there were no staff to assist or point us in the right direction. Asked numerous airport staff but no one seemed to know we must go. Staff at transit desk kept sending me to a gate that I could not access traveling on a South African passport without a Schengen Visa (not necessary for my trip as only in transit). The flight directly to Dublin the following day was already fully booked. Rerouted via London back to Dublin. I was then told I should make my way to the Transit Hotel at gate D but that it was full and that I must wait there with some other passengers for about an hour, and someone might be able to come give us a 'couch' to sleep on. No offer of a meal or anything else to make us more comfortable. When I found the Transit Hotel, the reception staff informed me again that the hotel is full but the terminal manager was deciding what must be done about the situation and he'll have feedback in about 45min. An hour passed without feedback. I went back to reception who said he was still waiting for feedback from the terminal manager. Finally the reception staff member came to inform us that there were two beds available. What we were given was a type of ottoman daybed in a dorm with about 10 other people, a towel (no toiletries), and a sheet (no blanket).

All of this without any offer of compensation, not even a meal voucher or a meal, for the massive inconvenience caused. Up to now I have received no apology or any form of compensation from Edelweiss Air. Most airlines would at least provide a hotel room (not a dormitory room) and meals or meal vouchers. Flights are highly expensive, and every single thing is charged for, and it is always stressful when connecting flights are missed. So to be treated in this way and left to figure it out yourself is unacceptable.

Worst airline ever . Return flight Amman Geneva cancelled . No alternative solution proposed. We had to book and pay tickets . We asked for compensation which was refused . Stay out of this airline.

I had to spend 9 hours in the airport because the plane was delayed, and all I was given was one single voucher which I could get a cop of coffee and a soda water for. A decent company would then give you the standard compensation at 400 euro for the delay, but Edelweiss denies because Switzerland is not in the EU and claims that they do not have to follow the regulation all other companies have to follow. Stay far, far away from this parasite company which should be banned from operating inside the EU until they stop their totally unfair attempt to practice unfair competition.

Our day time flight from Mauritius to Zurich was cancelled at 12 hours notice due to a "technical failure". At Zurich we had a connection to London Heathrow, which of course we missed. Instead, Edelweiss put us on an overnight flight, the following day, into London Gatwick. To be fair, they paid our taxi fare from LGW to LHR, but have refused to pay any compensation for the cancelled flight. They are rude, with no explanation about why they are breaking EU Law by not paying us the compensation we are legally entitled to. There were three of us - we arrived home a day late, had to cancel meetings and a planned visit to see a relative, and had the discomfort of a night time rather than a day time flight. We are now taking legal action, but to be honest this is now less about the money, and more about ensuring that this terrible airline is held accountable for its actions and legal obligations.

My experience with Edelweiss Air was beyond disappointing. When our flight was delayed by 24h, they failed to provide the necessary care or assistance. Instead, they asked passengers to pay for their own hotel accommodations after waiting for more than 8h in the Zurich airport which is unacceptable. Furthermore, the lack of communication from the airline was frustrating

What's even more infuriating is that they never reimbursed the costs hotel to stay a night in Zurich , loss of booked hotel at the destination and local transfers incurred due to their own fault. This not only demonstrates their lack of responsibility but also their disregard for their passengers.

To make matters worse, the airline's failure to provide care / compensation after a 24-hour delay is inexcusable and potentially in violation of the law. Edelweiss Air's lack of accountability and concern for their passengers left a sour taste in my mouth, and I would strongly advise against choosing them for your travel needs.

Significant loss of time and money due to failure of airlines is the last thing you want on you annual holiday so read their poor reviews

Worst ariline! Rude and unprofessional staff especially in the call centre - gives you chaotic - each time you call - a different information. Which makes a nervous flyer with special needs, hell. They don't care about people nearly missing their flight because of their STAFF and then creating a break down + physical issues because of being mistreated.

Flight from Porto to Antalya (round trip), with a stopover, the outward in Frankfurt and the return in Zurich. The purchase was made on Lufthansa's website, but the company has connections with other companies.
Unfortunately, for personal reasons, I couldn't make the outward flight, so I bought another flight on another airline. However, when it was time to return to Porto, I went to Antalya airport and I made the check-in and was given a ticket to Zurich, operated by Edelweiss air. The airline told me that when I arrived in Zurich I would have to ask for a ticket to take Swiss air to Porto in the gate.
In Zurich, at the boarding gate, I was denied boarding by the airline, stating that as I hadn't shown up for the outward flight, I couldn't return, but I was never given this information by the airline. Furthermore, I had already boarded the first connecting flight from Antalya to Zurich, as part of the same ticket.
In addition, the manager said that I couldn't board either because the system hadn't been updated and they had no information about the Edelweiss flight from Antalya to Zurich, which would be a company problem. I told her that the situation was not my responsibility, but once again the communication was inconsistent.
The gate manager was not helpful and even joked about the situation, pointing out that I was lucky to have got on the flight to Zurich.
I wasn't allowed to board even though I said I would pay for the ticket again and there were seats available, was given no solution, no help, I lost my money and, what's more, I was with my boyfriend, as we had bought the tickets together and we both missed the flight.
As a result, we had to buy flights again on another airline in order to return home, which incurred more costs, in double.
No solutions! Not recommended! Complete lack of respect for the customer!

I flew from Zurich to Calgary and had the worst experience ever. The man next to me was a very oversized person occupying all his seat and half of mine. It was impossible for me to be there and was transferred for the 10-hour flight to the flight attendant's jump seat. The flight was horrible. The airline refused to reimburse my ticket or give me any credit, they only offered me a 70$ reimbursement even though I paid full price for a seat I was not able to use. I will never fly in this airline again. Worst customer service ever.

I was left stranded, lied to and treated like absolute garbage by these awful people. Flight was cancelled, was told at the ticket booth by their employee that I would be rebooked and that I would be fully reimbursed “with no issue” for the hotel I was forced to purchase due to their issues. These people will deny responsibility, just to avoid something they are legally supposed to do! I have contacted them numerous times and they just brush me off not a care in the world.. please do not use this airline. I lost a day of my life and they will not even pay for the hotel they promised. Garbage people

Never ever fly with Edelweiss Air. Have bought extra space for our legs for chf 40, pr. Person, but when we check in, they have give or sold the seats, to other passengers. And Edelweiss refuse to refund the payment for the seats. According to them, we have bytter seats, I don’t know what the benefits was, there was no extra space! We Will NEVER fly with Edelweiss again.