Edelweiss Air 

Very worst airline of all! They booked us from Cape Town to Athens and cancelled last minute- NO compensation for hotel and rebooked flight leaving from Johannesburg at all! We had to find our OWN way to Johannesburg last minute!!
Let alone that we lost 24 hours of our Greek holiday- They dodge responsibility as they feel it was not their fault!! I will NEVER EVER fly with them again. I am very ANGRY about his and am taking it up legally.

If your mental health is important to you, do not fly with Edelweiss Air.

Today in Antalya, despite having all of the necessary Schengen visa and documentation with my wife, a member of Edelweiss Air staff refused to print her a boarding permit.
They stopped her from traveling to Portugal.

They rudely told my wife that your visa is not valid, while I traveled the same flight route with the same visa 20 days ago and came to Lisbon.

They intentionally caused us harm. Their decision to cancel her flight was disappointing. Even though she could have traveled with her canceled ticket, we were forced to pay $900 more for a last-minute direct flight.

To Edelweiss Air:

We know our rights very well; we will not slack off here and will devote as much time as is necessary to ensuring that you never do this to anyone else again.

I'll never forgive you for hurting my family.

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Case Number: 2309-WK-03102

Opened my golfbag when I arrived home. My new driver was broken in 2 pieces. Reported to Edelweiss twice via their online damaged luggage link. Ok, was their handling abroad but still, I have not even received an automated email to confirm receipt. Sad!

SWISS MISSED. In a group w 34 people on Edelweiss from Zurich to Split, Croatia. NO ONE has their luggage now and we depart from Split in 2 days for the next 11 days of our trip. Swiss Air/Edelweiss has NO email, phone numbers do not get answered, there has been NO communication, and there are 7 flights owned/operated by Swiss Air that depart Zurich for Split before 9:00AM but they somehow can’t get our baggage to us until two nights AFTER they failed to load them… and possibly not even until the day that we’ll already be gone. GATE CHECK YOUR BAGS WITH THIS INCOMPETENT AIRLINE. IF ANYONE GIVES YOU A HARD TIME, SHOW THEM THE “BUSINESS INSIDER” OR CNN ARTICLES FROM SEPT. 11, 2023.

They added a stopover to our direct flight 6 months after we purchased the tickets and informed us of it ONE day prior to departure. They also changed our seat booking from the bulkhead to the row behind without explanation nor consent which meant my 193cm tall husband had the most uncomfortable flight possible with his knees pressed up against the seats in front for 10 hours. I would never recommend taking a long haul with them. The date was actually 15 August 2022.

The worst airline I've ever flown with. Staff were very rude, I've never experienced such bad flight attendants like this ever before. I won't be flying with them ever again

I am still busy to get a compensation for my two damaged suitcases, they not even answering you, this is a very shocking experience. Please avoid this company and book with someone else.

Was overcharged on seat reservation. When I complained they told me to return money. I wrote 3 times and the wrote me back 3 times to return money, but they never did. They even never explained to me why they overcharged me more then CAD $ 300.00
First time and last time to fly Edelweiss or Swiss.

Flew from Tanzania to Berlin, on the way to Berlin both suitcases got lost took them 4 days to deliver, no compensation. One suitcase damaged writing them now 5 weeks and nothing, it is quite shocking . On the way back to Tanzania one suitcase got lost again, I hope I will get it at least back . Two flights and so much problems, for me never flying Edelweiss again.

Very poor service with regard to lost/delayed luggage. Only received 66euro in compensation and never got my luggage after now 3 months.

Worst air line ever. Luggage delayed, only partially refunded for replacement clothing. No explanation given for partial refund, they have to pay the full amount under the Montreal convention. Rouges

Spent a small fortune on a once in a lifetime treat and upgraded to business class. The whole experience on our long flight to Thailand was spoilt by 2 cats screaming on the seats behind us. My husband is also allergic & needed to take antihistamines for his symptoms. Cabin crew told us to email a complaint on our return, the response from Edelweiss was a good will gesture of £34pp😡. I responded by asking if they would reconsider the amount offered, they then replied saying “ sorry we couldn’t come to an agreement” & the case was now closed!
Terrible customer service…… we will never fly with them again.

Luggage lost (can happen)… but: loss was not reimbursed for weeks, customer service is rude, disorganised, slow and buerocratic… we will never fly edelweiss again

First time we took Edelweiss from Edinburgh to Hurghada via Zurich.
Food: just cold meal, not enough bread for the 2 round for the last 2 rows. My daughter really would loved to get more.
Entertainment: onboard entertainment is via your devices you need to connect to the WLAN, which is not stable and many times you need to reconnect. Or it doesn’t connect at all or again after loosing connection.
No USB charger available. This is a problem when travelling 6 hours and you have to use your own devices for entertainment.
For £800 I would expect better service. We will try to avoid this airline in future.

Terrible customer service!

I flew from Cancun to Zurich and my luggage was damaged. They asked me to send the luggage for repair and after a month I received an email from the workshop that it is not possible to repair it and the airline will reimburse the luggage. At the end the airline is only willing to pay 109.35 CHF for a large size Delsey luggage which I now need a new one for the price>350 CHF!!! This is terrible customer service.

25 hour delay with appalling conflicting information delivered. Made the journey home very stressful. Customer service doesn’t exist. 40 days and counting waiting for expenses to be paid. No one responds. AVOID.

- Bad Customer Service
- Flight cancellation will not be reimbursed
- Bad Communication
-Bad service overall & not worth it

Flew from Stockholm to Catania via Zurich. Both wats flights delayed more than an hour, on the way back luggage lost. It wasn't found and delivered until THE 7TH DAY, the whole week without a luggage, where were Christmas presents as,well as all garments of everyday use. After emailing back and forth with their support, the result is ZERO reimbursement out of roughly 200 euro i spent for the most necessary things that were in the luggage. ZERO. The excuse was that I was flying back to my residential address, as if at home I do not need my things after a month of a business trip. Ridicuous. Never again.

Had a terrible experience with this company. Our holiday was booked via love holidays but this was the airline that was part of our package for return flights. We had a number of delays & a cancellation resulting in a 30 hour journey home. Since returning I have contacted a number of tomes but still waiting on a response. We have been advised that we would be due a refund & compensation due to it being the airlines fault for delays. I was home over a day late meaning missed work, extra childcare & the stress of it was horrendous. I understand things can happen but I have had no response after a number of emails sent to try & get it all sorted. Our return flight was in December! I won't be booking again!

We paid for a business class travel but receive an economy class food,on top the food was rotten.
They said nothing can be done as we made an upgrade and must eat the economy food. Horrible service.